Sony Pixel Power calrec Sony

Connection is Key for Carolyn Mungo

11/12/2018

By focusing on constantly connecting with news viewers in Dallas-Fort Worth, WFAA executive news director Carolyn Mungo has rebuilt the station's early morning newscast, improved its ratings and sent its digital and social media visits soaring.

Mungo, who has been at WFAA since 2012, spent the past year and a half taking a hard look at the Tegna-owned ABC affiliate's 4:30 to 7 a.m. news block, Daybreak, and reinvigorating it.

Those changes began and ended with the talent, who Mungo felt needed to be able connect authentically to each other and the audience. Those skills aren't necessarily easy to identify in interviews alone, and Mungo and her team needed to look at many people before coming up with the current cast of anchors Ron Corning and Kara Sewell; traffic reporter Demetria Obilor, who came to the station in 2017 from Las Vegas; and meteorologist Greg Fields, who has been with WFAA for 20 years.

We knew what we had in Greg, but we kept on looking for people who were not afraid to get out of the box, to let the audience in and be expressive, Mungo said. But we also didn't want to wait to change and transform the show until we got the right people. Over time, we have acquired and recruited talent who would best fit in with the ensemble we were building.

Instead of going from segment to segment with the team staying behind their respective desks and talking only about their assigned topics, each team member has the freedom to chat with one another about the news of the day, giving their takes on different topics.

In my opinion, winning viewers' loyalty today means pulling back the curtain, Mungo said. Our journalists are also members of our community.

Morning Lift

Whatever that secret sauce may be, the changes have paid off. The station's early morning news block has improved by 200% among adults 18-49, Mungo said, good for second place in the Dallas-Fort Worth market the country's fifth-largest designated market area, according to Nielsen up from a years-long run in third.

That success also has taken root on the station's digital and social platforms. Visits are up every month in 2018 and the show averages more than 1 million social interactions per month. Video plays are up nearly 400% from January to September 2018, while YouTube video plays have increased more than 200% since the start of the year, surpassing 2.5 million as of September.

All good TV stations go far beyond their air to serve their communities, and in September 2017, WFAA lent its help to sister station KHOU Houston after it was thrown off the air by Hurricane Harvey when flood waters destroyed the station's building and equipment.

During the hurricane, WFAA took over coverage, posting stories to KHOU's Facebook page via Facebook Live with anchor David Schechter and Fields coming to the station on a Sunday to provide coverage.

When we saw what was happening in Houston that night, we immediately jumped into action, Mungo said. Many of us had lived there; that was our station too. I was really proud of our staff that night.

Just one year later, WFAA had the chance to unite Texas again. During this year's contentious and closely watched midterm elections, Texas was the home of one of the country's most-watched Senate races. Upstart Democratic Rep. Beto O'Rourke challenged incumbent Republican Ted Cruz, giving Cruz a run for his money in red Texas.

As soon as the primaries were concluded in March, Mungo and WFAA jumped into action, pitching both campaigns on a statewide debate.

Open to Debates

The day after the primaries were over, I presented formal proposals to both campaigns, Mungo said. One of the benefits of having the debate at a Tegna station in Texas is that's the only option the candidates had if they wanted to offer a live debate to viewers in every part of the state.

There are 10 Tegna-owned stations in Texas that cover 88% of the state. On Oct. 16, WFAA produced a statewide live debate between the two candidates from Tegna's KENS San Antonio before a live studio audience of about 120.

The debate was broadcast live in Abilene, Amarillo, Austin, College Station, Dallas, Houston, San Antonio and several other markets, with C-SPAN picking it up for national broadcast. Afterwards, WFAA produced a 30-minute show on Facebook Live, and created a social media listening team that followed and reported on viewer reaction across social media.

WFAA also provided feeds to non-Tegna-owned stations across the state as well as live streams on digital and social media platforms. That experience changed the way WFAA's team covered the midterm elections. On Election Day, Nov. 6, the team went live with three hours of coverage and incorporated much more social media into the broadcast.

The news team worked to keep its coverage of the night much more fluid, frequently going live to reporters and experts on scene and staying in the field instead of focusing on the anchor desk, said Mungo.

I feel like we really informed our audience, she said. We're going to do more of that in 2019. Our viewers loved it.

In the end, having the right people in place is key, Mungo said.

I have spent more time on recruitment in the past five years than I ever have. Recruitment is so important, and to find great people who fit your brand you have to be recruiting all of the time.

By focusing on constantly connecting with news viewers in Dallas-Fort Worth, WFAA executive news director Carolyn Mungo has rebuilt the station's early morning newscast, improved its ratings and sent its digital and social media visits soaring.Subscribe for full article

Member Exclusive

Get Access to Our Exclusive Content

Learn MoreAlready subscribed? Log In
LINK: https://www.broadcastingcable.com/news/connection-is-key-for-carolyn-m...
See more stories from bandc

Most recent headlines

05/01/2027

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be demoed at CES 2026

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...

06/09/2026

Dolby and MagentaTV Bring Fans Closer to the FIFA World Cup 2026 in Germany with Dolby Vision and Dolby Atmos

June 9 2026, 23:00 (PDT) Dolby and MagentaTV Bring Fans Closer to the FIFA Worl...

04/08/2026

Dalet Announces Commercial Availability of Dalia, Bringing Media-Aware Agentic AI to Enterprise Productions

Dalet, a leading technology and service provider for media-rich organizations, t...

04/07/2026

Detective Conan: Fallen Angel of the Highway Opens in Dolby Cinemas Across Japan, Presented in Dolby Atmos and Dolby ...

April 7 2026, 19:00 (PDT) Detective Conan: Fallen Angel of the Highway Opens in...

10/06/2026

SVG Sit-Down: Team Whistle's Joe Caporoso on Building World Cup Content Around Fans, Culture, IRL Experiences

DAZN-owned digital-media company launches three fan-first series leaning into cr...

10/06/2026

Clear-Com Appoints Jason Dino as Southwest Regional Sales Manager

Clear-Com has announced the appointment of Jason Dino as Southwest Regional Sales Manager USA, covering Southern California and the Southwest region. Dino joins...

10/06/2026

Caretta Research: 2026 World Cup Revenue Growth Due to More Matches; Rights Revenue Up 32%

An 11% decrease in number of global broadcast deals reflects the organization...

10/06/2026

Women Without Boundaries Awards Are Back!

The Women Without Boundaries Awards recognize women whose work is advancing the future of media, broadcast, AV, workplace technology, digital experience, and re...

10/06/2026

On Eve of World Cup Kickoff, FIFA and HBS Offer Deep Dive into IBC Operations, Commentary, and Ref Cam

Today is match day minus two for FIFA and HBS. On Thursday, there will be two ma...

10/06/2026

SES Supporting World's Biggest Soccer Tournament Broadcast Distribution Worldwide

SES is supporting broadcast distribution of the world's biggest football tou...

10/06/2026

BirdDog Achieves Full NDI 6.3 Compatibility Across Entire Product Line

NDI has announced that BirdDog has become the first hardware manufacturer to achieve full NDI 6.3 compatibility across its complete lineup of cameras, encoders,...

10/06/2026

Emmy Award-Winning Audio Team To Present at SVG Audio Symposium

Vince Caputo and Scott Carter, winners of the 2026 Sports Emmy for Outstanding Post Produced Audio have been announced as presenters for the 2026 SVG Advanced A...

10/06/2026

FOX One Set to Deliver World Cup in 4K; Personalization via AI Drives Experience

FOX One today unveiled a slate of new product features and enhancements designed to elevate the viewing experience for fans on the official streaming platform o...

10/06/2026

PWHL Scales Broadcast Operation in Season 3, Relying on World-Feed Model and Key Vendors

Primary production partners Dome Productions and Raycom Sports once again played...

10/06/2026

NFL Films Application Deadline for Women in Sports Filmmaking Experienceship, Augusts 26-29 in Mount Laurel, Closes June 18

The Women in Sports Filmmaking Experienceship is an immersive professional devel...

10/06/2026

NBAs In-House Broadcast Ops & Engineering Teams Power Global Finals Coverage From NYC, San Antonio

The league has expanded its HSAN architecture for the NBA Finals to manage more ...

10/06/2026

MoonPay X Games League Winter Draft Set for September 16 at Cosm Los Angeles

The inaugural MoonPay X Games League (XGL) Winter Draft will take place Wednesday, September 16, 2026 at Cosm Los Angeles from 7-9 p.m. PT. The event will strea...

10/06/2026

University of Oklahoma and Learfield Extend 30-Year Partnership, Announce Sooner Evolution Center

The University of Oklahoma (OU) Athletics Department and Learfield have announce...

10/06/2026

VSF Releases RIST Satellite-Hybrid Out-of-Band Specification

The Video Services Forum (VSF) has released TR-06-4 Part 8, a new specification for RIST Satellite-Hybrid: Out-of-Band Method. The specification creates a mecha...

10/06/2026

Riedel Artist Intercom Powers Live Neurovascular Conference in Lisbon

Riedel Communications provided the communications infrastructure for the 14th World Live Neurovascular Conference (WLNC) in Lisbon, supporting live medical proc...

10/06/2026

Sundance Film Festival 101: Films by LGBTQ+ Directors

A still from The Doom Generation by Gregg Araki (Courtesy of Sundance Institute) By Lucy Spicer Have you checked out our Sundance Film Festival 101 list yet...

10/06/2026

GearExpo UK: Interfaces & Mic Preamp Update

Get Hands-On with Interfaces & Mic Preamp Brands If youre after a new interface or preamp, then GearExpo UK is the place to be! Well have a whole host of au...

10/06/2026

MONO Music Conference 2026

November 13-14 2026, The Midway, San Francisco Following their recent rebranding, MONO Music Conference (formerly Music Expo) have officially announced thei...

10/06/2026

ebbandflow launch with deFORM

Debut instrument free for limited time deFORM is the debut release from newly founded developer ebbandflow, and it's being offered as a free download fo...

10/06/2026

Alone Australia Season 4: Meet the Cast

Alone Australia Season 4: Meet the Cast 10 June, 2026 Media releases WATCH THE TRAILER Smash-hit survival series Alone Australia drops its highly anticipa...

10/06/2026

DEADLY THEN, DEADLY NOW, DEADLY ALWAYS: SBS & NITV IGNITE NAIDOC WEEK 2026 WITH 50 YEARS OF DEADLY

DEADLY THEN, DEADLY NOW, DEADLY ALWAYS: SBS & NITV IGNITE NAIDOC WEEK 2026 WITH ...

10/06/2026

Rohde & Schwarz and TRUMPF advance laser-based drone defense with THORIS LCS

Rohde & Schwarz and TRUMPF advance laser-based drone defense with THORIS LCS Rohde & Schwarz is showcasing THORIS at ILA 2026: A sovereign, end to end counter...

10/06/2026

MAHLE and Rohde & Schwarz develop application for sensor testing of modern driver assistance systems

MAHLE and Rohde & Schwarz develop application for sensor testing of modern drive...

10/06/2026

NFVF CALL FOR FUNDING APPLICATIONS: PRODUCTION & DEVELOPMENT 2026/27

Production and Development Funding supports the creation of compelling, commercially viable, artistic and culturally relevant South African screen content. Deve...

10/06/2026

Nielsen launches Four-Screen Ad Deduplication measurement on YouTube campaigns in Japan

Media buyers and sellers can now compare YouTube reach from computer, mobile, an...

10/06/2026

Ecoflow X Launches as Experimentation Arm for Sustainabil...

Accedo, Humans not Robots, and the Institution of Engineering and Technology (IET) have announced the launch of Ecoflow X. Formerly an IBC Accelerator project, ...

10/06/2026

Frequency Appoints James Smith as General Manager - Monet...

Frequency, the engine powering the world's leading streaming television channels, today announced that James Smith has joined the company as General Manager...

10/06/2026

Riedel Artist at the Heart of the 14th World Live Neurova...

At the 14th World Live Neurovascular Conference (WLNC) in Lisbon, Riedel Communications provided the communications infrastructure for live medical procedures s...

10/06/2026

Globecast Unveils Content Exchange Platform Powered by Or...

Globecast, a leading provider of broadcast, media, and entertainment managed services, today announced the launch of its Content Exchange platform powered by Or...

10/06/2026

Venues and integrators shift toward professional recharge...

Klvr will showcase how venues, integrators and production teams are rethinking disposable battery usage at InfoComm 2026 (Las Vegas, June 17-19, booth #N6311). ...

10/06/2026

VSF Releases Specification for RIST Satellite Hybrid Out-...

The Video Services Forum (VSF) has further enhanced the Reliable Internet Streaming Transport (RIST) protocol by incorporating a new feature, RIST Satellite-Hyb...

10/06/2026

Microphone Maker Audix Adds Eric Reese as VP

Share Copy link Facebook X Linkedin Bluesky Email...

10/06/2026

VEON's Banglalink Brings Every World Cup 2026 Match to Football Fans in Bangladesh on Toffee

10 Jun 2026 VEON's Banglalink Brings Every World Cup 2026 Match to Football...

10/06/2026

How to watch every ICC Womens T20 World Cup 2026 match live on Sky Sports

Wednesday 10 June 2026 How to watch every ICC Women's T20 World Cup 2026 match live on Sky Sports Where is the ICC Women's T20 World Cup 2026 availabl...

10/06/2026

PRLA brings first-ever Beautifully Clean Oral Care TV campaign to screens nationwide with Sky

Wednesday 10 June 2026 P RLA brings first-ever Beautifully Clean Oral Care'...

10/06/2026

Sky reveals pulse-pounding first teaser trailer for upcoming crime drama Fightland

Wednesday 10 June 2026 Sky reveals pulse-pounding first teaser trailer for upco...

10/06/2026

Riedel Artist at the Heart of the 14th World Live Neurovascular Conference

Wuppertal June 10, 2026 Riedel Artist at the Heart of the 14th World Live Neurovascular ConferenceAt the 14th World Live Neurovascular Conference (WLNC) in Li...

10/06/2026

Netflix Showcases New Mobile Experience, Collections and Games Vision in APAC

Back to All News Netflix Showcases New Mobile Experience, Collections and Games Vision in APAC Product 10 June 2026 GlobalSouth KoreaJapan Link copied to c...

10/06/2026

Ready to Join? The Netflix Fan Club Arrives at Cannes Lions

Back to All News Ready to Join? The Netflix Fan Club Arrives at Cannes Lions Business 10 June 2026 Global Link copied to clipboard Download all assets N...

10/06/2026

June 10, 2026

Chemists snap together complex 3D molecules from highly reactive radicals-without losing their shape Scripps Research team develops stereoretentive radical-radi...

09/06/2026

Kiswe Expands Partnership With ONE Championship To LaunchGlobal Subscription Platform

Kiswe announces an expanded long-term partnership with ONE Championship (ONE), t...

09/06/2026

SiriusXM to Carry All 104 FIFA World Cup 2026 Matches via FOX Sports Commentary

SiriusXM will broadcast FOX Sports' English-language commentary for all 104 FIFA World Cup 2026 matches from June 11 through July 19, available to subscribe...

09/06/2026

EVS Broadcast Equipment Rebrands as EVS

EVS has announced it is changing its corporate name from EVS Broadcast Equipment to EVS, reflecting the company's expanded portfolio beyond broadcast equipm...

09/06/2026

FOX and NFL Announce Multi-Year Agreement for NFL Coverage in Mexico Starting in 2026

Fox Corporation and the NFL have announced a multi-year agreement to bring NFL c...