Sony Pixel Power calrec Sony

Connection is Key for Carolyn Mungo

11/12/2018

By focusing on constantly connecting with news viewers in Dallas-Fort Worth, WFAA executive news director Carolyn Mungo has rebuilt the station's early morning newscast, improved its ratings and sent its digital and social media visits soaring.

Mungo, who has been at WFAA since 2012, spent the past year and a half taking a hard look at the Tegna-owned ABC affiliate's 4:30 to 7 a.m. news block, Daybreak, and reinvigorating it.

Those changes began and ended with the talent, who Mungo felt needed to be able connect authentically to each other and the audience. Those skills aren't necessarily easy to identify in interviews alone, and Mungo and her team needed to look at many people before coming up with the current cast of anchors Ron Corning and Kara Sewell; traffic reporter Demetria Obilor, who came to the station in 2017 from Las Vegas; and meteorologist Greg Fields, who has been with WFAA for 20 years.

We knew what we had in Greg, but we kept on looking for people who were not afraid to get out of the box, to let the audience in and be expressive, Mungo said. But we also didn't want to wait to change and transform the show until we got the right people. Over time, we have acquired and recruited talent who would best fit in with the ensemble we were building.

Instead of going from segment to segment with the team staying behind their respective desks and talking only about their assigned topics, each team member has the freedom to chat with one another about the news of the day, giving their takes on different topics.

In my opinion, winning viewers' loyalty today means pulling back the curtain, Mungo said. Our journalists are also members of our community.

Morning Lift

Whatever that secret sauce may be, the changes have paid off. The station's early morning news block has improved by 200% among adults 18-49, Mungo said, good for second place in the Dallas-Fort Worth market the country's fifth-largest designated market area, according to Nielsen up from a years-long run in third.

That success also has taken root on the station's digital and social platforms. Visits are up every month in 2018 and the show averages more than 1 million social interactions per month. Video plays are up nearly 400% from January to September 2018, while YouTube video plays have increased more than 200% since the start of the year, surpassing 2.5 million as of September.

All good TV stations go far beyond their air to serve their communities, and in September 2017, WFAA lent its help to sister station KHOU Houston after it was thrown off the air by Hurricane Harvey when flood waters destroyed the station's building and equipment.

During the hurricane, WFAA took over coverage, posting stories to KHOU's Facebook page via Facebook Live with anchor David Schechter and Fields coming to the station on a Sunday to provide coverage.

When we saw what was happening in Houston that night, we immediately jumped into action, Mungo said. Many of us had lived there; that was our station too. I was really proud of our staff that night.

Just one year later, WFAA had the chance to unite Texas again. During this year's contentious and closely watched midterm elections, Texas was the home of one of the country's most-watched Senate races. Upstart Democratic Rep. Beto O'Rourke challenged incumbent Republican Ted Cruz, giving Cruz a run for his money in red Texas.

As soon as the primaries were concluded in March, Mungo and WFAA jumped into action, pitching both campaigns on a statewide debate.

Open to Debates

The day after the primaries were over, I presented formal proposals to both campaigns, Mungo said. One of the benefits of having the debate at a Tegna station in Texas is that's the only option the candidates had if they wanted to offer a live debate to viewers in every part of the state.

There are 10 Tegna-owned stations in Texas that cover 88% of the state. On Oct. 16, WFAA produced a statewide live debate between the two candidates from Tegna's KENS San Antonio before a live studio audience of about 120.

The debate was broadcast live in Abilene, Amarillo, Austin, College Station, Dallas, Houston, San Antonio and several other markets, with C-SPAN picking it up for national broadcast. Afterwards, WFAA produced a 30-minute show on Facebook Live, and created a social media listening team that followed and reported on viewer reaction across social media.

WFAA also provided feeds to non-Tegna-owned stations across the state as well as live streams on digital and social media platforms. That experience changed the way WFAA's team covered the midterm elections. On Election Day, Nov. 6, the team went live with three hours of coverage and incorporated much more social media into the broadcast.

The news team worked to keep its coverage of the night much more fluid, frequently going live to reporters and experts on scene and staying in the field instead of focusing on the anchor desk, said Mungo.

I feel like we really informed our audience, she said. We're going to do more of that in 2019. Our viewers loved it.

In the end, having the right people in place is key, Mungo said.

I have spent more time on recruitment in the past five years than I ever have. Recruitment is so important, and to find great people who fit your brand you have to be recruiting all of the time.

By focusing on constantly connecting with news viewers in Dallas-Fort Worth, WFAA executive news director Carolyn Mungo has rebuilt the station's early morning newscast, improved its ratings and sent its digital and social media visits soaring.Subscribe for full article

Member Exclusive

Get Access to Our Exclusive Content

Learn MoreAlready subscribed? Log In
LINK: https://www.broadcastingcable.com/news/connection-is-key-for-carolyn-m...
See more stories from bandc

Most recent headlines

05/01/2027

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be demoed at CES 2026

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...

04/08/2026

Dalet Announces Commercial Availability of Dalia, Bringing Media-Aware Agentic AI to Enterprise Productions

Dalet, a leading technology and service provider for media-rich organizations, t...

04/07/2026

Detective Conan: Fallen Angel of the Highway Opens in Dolby Cinemas Across Japan, Presented in Dolby Atmos and Dolby ...

April 7 2026, 19:00 (PDT) Detective Conan: Fallen Angel of the Highway Opens in...

01/06/2026

Dolby Sets the New Standard for Premium Entertainment at CES 2026

January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026 Throughout the week, Dolby brings to life the latest innovatio...

19/05/2026

Young Journalist' finalists visit London for training and networking

The winner of Thomson Foundation's Young Journalist of the Year 2025, Tracy Bonareri Onchoke, and runner up Wangu Kanuri enjoyed a three-day trip to London ...

19/05/2026

Cisco and USGA Announce Multiyear Partnership Extension

Cisco and the USGA have announced a multiyear extension of their partnership, which began in 2018. Cisco serves as the Official Technology Partner of the USGA, ...

19/05/2026

Urban Edge Network and Spiideo Partner to Enhance NAIA Sports Streaming

Urban Edge Network (UEN), a streaming platform for NAIA sports, has announced a partnership with Spiideo to provide streaming and production tools to UEN's ...

19/05/2026

Warner Bros. Discovery Announces Expanded Roland-Garros 2026 Coverage

Warner Bros. Discovery (WBD) will provide live coverage of all 900 Roland-Garros matches across its platforms beginning with qualifiers on May 18. In Europe, 21...

19/05/2026

Tubi Launches FIFA World Cup 2026 FOX Hub

Tubi, Fox Corporation's free streaming service, has announced the launch of the FIFA World Cup 2026 FOX Hub, a dedicated destination for World Cup programmi...

19/05/2026

Telefnica and Sony Conduct 5G mmWave Broadcast Trial at Movistar Arena

Telef nica, in collaboration with Sony, has conducted a 5G connectivity trial at the Movistar Arena in Spain using the 26 GHz millimetre wave (mmWave) band. The...

19/05/2026

Ross Production Services Integrates Calrec Argo M into New Hypermax-1 Truck

Ross Production Services (RPS) has installed a Calrec Argo M console into its new Hypermax-1 remote production truck, replacing one of three Argo S consoles pre...

19/05/2026

Panasonic Projector and Display Acquires HIVE Media Control

Panasonic Projector and Display Corporation has announced the acquisition of 100% of the shares of UK-based media technology company Hive Media Control Ltd. (HI...

19/05/2026

Globecast Completes Major Renovation of Singapore Facility

Globecast has announced the completion of a nine-month renovation of its Singapore facility, converting it from a traditional linear broadcast operation into a ...

19/05/2026

Grass Valley Signs Three-Year Enterprise Agreement with Phoenix Broadcast Solutions

Grass Valley has announced a three-year enterprise agreement with Phoenix Broadc...

19/05/2026

Watch Brasil Selects Bitmovin for Streaming Player, Encoder, and Observability

Bitmovin has announced that Watch Brasil, a streaming platform operating across Brazil and Europe since 2018, has replaced its legacy systems with Bitmovin'...

19/05/2026

Ateme and Akamai Power Nepal Premier League Live Streaming

Ateme has announced the migration of Dish Home Nepal's Nepal Premier League (NPL) streaming infrastructure to Ateme's TITAN Live solution deployed on Ak...

19/05/2026

CMSI Supports ESPNs NCAA Gymnastics Championships Coverage

CMSI provided workflow, media management, and HDR support for ESPN during coverage of the NCAA Gymnastics Semifinals and Championships. The company supported fi...

19/05/2026

SVG Rewind: TGLs SmartPin Cam Offers a Whole New Perspective for Golf

In advance of this year's Sports Emmy Awards, SVG is taking a deep dive into the six production-technologies nominated for this year's George Wensel Tec...

19/05/2026

SVG Rewind: FOX IndyCar Takes In-Car AR Graphics to New Heights

In advance of this year's Sports Emmy Awards, SVG is taking a deep dive into the six production-technologies nominated for this year's George Wensel Tec...

19/05/2026

NEP Supershooter 11 and 65 Roll Out To Meet Different Production Needs

Featuring a fully IP infrastructure, Supershooter 11 is intended for large-scale events. Enabling remote and distributed workflows, Supershooter 65 joins the RE...

19/05/2026

Boots Riley Unpacks His Vision of Power, Style, and Time at Sundance Institute's I Love Boosters Denver Screening

By Jessica Herndon The line wrapped around the building outside Denver's La...

19/05/2026

Building a More Trusted Podcast Experience for Creators and Listeners

Podcasting continues to evolve, and so does Spotify. As we build what comes next, one thing remains constant: This is a medium built on connection. It lives in ...

19/05/2026

GC Audio & Looptrotter announce the Emperor Signature Cartridge

Popular design joins Inherit cartridge line-up When GC Audio introduced their modular Inherit system, it was available with a selection of the company's...

19/05/2026

oeksound introduce Soothe3

Resonance-suppression plug-in gets ground-up rebuild Following on from its 10-year anniversary, oeksound's flagship plug-in has just reached its third m...

19/05/2026

Novation unveil the FLKey 2

Dedicated FL Studio controller keyboard range refreshed Novation's dedicated FL Studio controller family has just been upgraded, with four new models ex...

19/05/2026

Rohde & schwarz strengthens its in-vehicle networks test portfolio with the launch of new ASA-ML compliance solution

Rohde & schwarz strengthens its in-vehicle networks test portfolio with the laun...

19/05/2026

Lawful Intelligence: Rohde & Schwarz stellt neues Portfolio fr moderne Polizeiarbeit vor

Lawful Intelligence: Rohde & Schwarz stellt neues Portfolio f r moderne Polizeia...

19/05/2026

Press Release: South Africa to be celebrated as European Film Market's Country in Focus at the Berlinale 2027

Press Release 18 May 2026, Johannesburg South Africa has been selected as the...

19/05/2026

To Deliver for the Warfighter, Acquisition Reform Must Provide a Level Playing Field

When all companies in the market are allowed to compete under the same set of ru...

19/05/2026

Unjammable Lifeline: L3Harris Fiber-Optic Tethers Keep Warfighters Connected

Battle-proven technology withstands electronic warfare threats across air, maritime surface and subsea domains....

19/05/2026

WESCAM MX-Series: Defining the Moment Before the Target Moves

WESCAM MX-Series EO/IR systems provide high-precision targeting across domains, including counter-UAS applications...

19/05/2026

Cobalt Digital and SineSix Media Partner to Transform Accessibility Compliance into a More Engaging Viewer Experience at NAB Show 2026

CHAMPAIGN, Ill. April 16, 2026 - Cobalt Digital today announced a partnership ...

19/05/2026

Cobalt Digital Announces Launch of blueCORE at NAB Show 2026: Compact Powerhouse Signal Processors for SDI and ST 2110 Workflows

Las Vegas - April 18, 2026 Cobalt Digital, the leading designer and manufactur...

19/05/2026

Advanced HDR by Technicolor and Cobalt Digital Address Live Production Gap as HDR Adoption Collides With Legacy Workflows

LAS VEGAS April 18, 2026 - Advanced HDR by Technicolor and Cobalt Digital are ...

19/05/2026

Cobalt Digital Wins Two Future Best of Show Awards at 2026 NAB Show

LAS VEGAS - May 4, 2026 - Cobalt Digital, the leading designer and manufacturer of signal processing products, and a founding partner in the openGear initiativ...

19/05/2026

Cobalt Digital Brings Flexible End-to-End IPMX/ST 2110 Ecosystem to MPTS

London - 11 May 2026 Cobalt Digital, the leading designer and manufacturer of award-winning signal processing products, and a founding partner in the openGear...

19/05/2026

Clear-Com Enhances Musikal Perahu Kertas with Eclipse HX and FreeSpeak II

eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......

19/05/2026

Ross Production Services Flexes Infrastructure with Console Switch

Celebrating its ability to quickly adapt to changing requirements, Ross Production Services (RPS) has put its flexible infrastructure to good use, switching one...

19/05/2026

NFL Pushes Back Against Critics of Games on Streaming

Share Copy link Facebook X Linkedin Bluesky Email...

19/05/2026

NEP Group Rolls Out Two New Mobile Production Units In U.S.

Share Copy link Facebook X Linkedin Bluesky Email...

19/05/2026

Phoenix Broadcast Solutions Raises its Live Production Ga...

Grass Valley has entered into a three-year enterprise agreement with Phoenix Broadcast Solutions as the Singapore-based company expands its live production oper...

19/05/2026

Clear-Com Enhances Musikal Perahu Kertas with Eclipse HX...

Clear-Com supported Musikal Perahu Kertas, a large-scale musical theater production in Indonesia adapted from the acclaimed novel by Dee Lestari, through the d...

19/05/2026

METEO CONSULT and La Chaine Meteo Select Actus Digital fo...

Actus Digital, a LiveU company, and a leading provider of intelligent media monitoring and broadcast compliance platforms, announced today that METEO CONSULT ha...

19/05/2026

Transforming Broadcast Operations - Globecast Unveils Sta...

Globecast, a leading provider of managed services for the broadcast and media industry, today announced the completion of a major renovation of its Singapore fa...

19/05/2026

Calrec Console Switch Helps Ross Production Services Fle...

Following a major upgrade to its Connecticut remote production centre with the installation of three 60-fader Argo S consoles in 2023, RPS has switched one of t...

19/05/2026

PlayBox Technology Launches a Modular Media Orchestration...

PlayBox Technology today announced the launch of Celebro Play, a browser-based media orchestration platform designed specifically for broadcast facilities and p...

19/05/2026

Publicis Groupe to Buy LiveRamp for $2.2 Billion

Share Copy link Facebook X Linkedin Bluesky Email...

19/05/2026

Tubi Launches 2026 FIFA World Cup Fox Hub

Share Copy link Facebook X Linkedin Bluesky Email...

19/05/2026

Viamedia Introduces a New Geographic Intelligence Layer

Share Copy link Facebook X Linkedin Bluesky Email...