The newly launched capabilities cover hardware and software support, including solutions such as *Site Analytics, which shift network operations from reactive to pre-emptive actions. The objective: an always-on network.
The portfolio covers three complementary service offerings: Product Support (traditional); Network Support to bring fault isolation for enhanced diagnosis in complex ecosystems including cloud networks; and Service Continuity, for pre-emptive operations to secure always-on networks, based on the Ericsson Network Intelligence platform launched in February this year.
Network Support, powered by Ericsson's new intelligent data-driven assets and platforms combined with the extensive knowledge of Ericsson experts, helps service providers working to virtualize their network by reducing the risks related to operating in an environment where faults may typically involve multiple hardware and software vendors.
Service Continuity supports service providers in addressing new opportunities in enterprises and industries as this capability minimizes the risk of network performance degradation, allowing service providers to meet their performance commitments. This is done through co-creation between Ericsson and service providers to build use cases in an agile way of working.
By ensuring continued quality of service, especially as networks get more complex, the portfolio will enable communications service providers to pursue new 5G-driven use and business cases.
Identified benefits This combination of platforms and assets helps to converge information and product data insights into the decision-making process at the frontlines, where and when it is needed most.
Ericsson research, based on live network customer experiences, has identified significant user experience, cost efficiency and environmental benefits for communications service providers:
Up to 50 percent reduction in the overall time it takes to remedy an issue or emergency
Up to 25 percent reduction in site visits by identifying that an issue is not hardware related
Up to 10 percent reduction in the need to climb towers, due to the accurate localization of a fault
Roger O'Hargan, Head of Service Area Networks, Ericsson says: The best customer experience in a live network comes down to isolating anomalies faster and preventing them altogether. Our technology enhanced by people' approach leverages our AI/ML capabilities to overcome the traditional limitations in adopting AI analytics. It marks a significant shift in moving from reactive to preemptive operations.
Proven results in the field Smart Communications, the wireless unit of the Philippines' only integrated telco and digital services provider, PLDT, has deployed the new Ericsson Support Services capabilities on a large scale. With easy-to-use mobile applications that collect and correlate real-time network data, field technicians can work remotely and independently, while making faster informed decisions.
Debbie Hu, Head of Network Operations, Smart Communications, says: Ericsson's site analytics solution is easily accessible, convenient and easy to use. It is also very practical, especially in the current pandemic, as it allows our teams to perform contactless and effective network diagnostics offsite. We are already seeing promising results with a 20 percent decrease in the number of site visits made monthly.
Read more about Ericsson Support Services
*Site Analytics introduces AI-guided troubleshooting for faster fault isolation (in a multi supplier environment) and allows field technicians to work remotely and independently, increasing productivity and customer experience.
Related content:
Ericsson launches new AI-powered Network Services
Ericsson Blog: Can AI-powered services help to secure service continuity?
Ericsson Blog: How can Network Support enable effective data-driven fault isolation?
Ericsson Opinion Paper (gated): Why Network Support is essential for 5G operations
Ericsson Opinion paper (gated): Network Intelligence enabling service continuity
Ericsson Opinion paper (gated): The Omni Network Channel enabling network support
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
09/10/2026
September 10 2026, 06:00 (PDT) Dolby Expands Dolby OptiView Platform with New Capabilities at IBC 2026
New Sports Intelligence helps providers better unders...
08/10/2026
Modern venues have come a long way since the tinny, echoing audio of the mid 20t...
08/10/2026
ESPN's first Super Bowl production will stream in English and Spanish on Disney+, while the ESPN App carries the full slate of game, ManningCast, studio, an...
08/10/2026
From high-school videoboards to War Eagle Productions, the Opelika native is learning how to lead shows and capture big moments
The future of live sports produ...
08/10/2026
The Television Academy and Prime Video have announced a six-year agreement making Prime Video the exclusive global home of the Emmy Awards beginning with the 20...
08/10/2026
Techex will exhibit at NAB Show New York 2026 (Booth 623, Javits Center, October...
08/10/2026
X Games has announced the appointment of Steve Rogers as Chief Operating Officer. Rogers previously served as COO of World Supercross and spent nearly a decade ...
08/10/2026
Fonn Group has appointed Trevor Spielmann as Sales Director for Germany, Austria, and Switzerland. Spielmann joins from EVS, where he held sales and business de...
08/10/2026
The flagship program will originate from major PG events with a four-camera production, live distribution across PGTV, social platforms
Perfect Game is bringin...
08/10/2026
Innovation rarely happens in a vacuum. More often, it happens at the point of collision: when worlds that have run on separate tracks begin to converge. That is...
08/10/2026
For decades, the production and broadcast services business has run on a familia...
08/10/2026
Uplynk, Zixi, BroadView Software, and Grass Valley have published The IP Converg...
08/10/2026
The NFL has announced the return of the Big Data Bowl, the league's analytics competition, now in its ninth year and again powered by AWS. Registration is o...
08/10/2026
Eutelsat has renewed its partnership with T l diffusion d'Alg rie (TDA), Algeria's national broadcasting network operator, for continued distribution of...
08/10/2026
Disney will livestream Super Bowl LXI on February 14, 2027, alongside the game's broadcast on ESPN and ABC. All Disney subscribers in the United States wi...
08/10/2026
RHStv and Red House Streaming have announced an expansion of their partnership w...
08/10/2026
Gray Media has announced a distribution agreement with TEGNA and DAZN to simulca...
08/10/2026
SVG readers can save 10% on registration and receive a complimentary Solutions H...
08/10/2026
PROTON Camera Innovations GmbH has been named a recipient of a 2026 Technology a...
08/10/2026
Industry leaders discuss real-world cloud workflows for live game production, pl...
08/10/2026
The next-gen audio technology joins Dolby Vision as part of Apple TV's immersive F1 experience...
08/10/2026
David France, Jesse Short Bull, Mato Wayuhi, N. Bird Runningwater, Jodi Archambau, Jhane Myers, Paul McGuire, Amber Morning Star Byars, Holly Macarro, Nick Tils...
08/10/2026
Dynamic panning plug-ins get an upgrade
Sound Particles have just announced major updates for two of their popular dynamic panning plug-ins. Energy Panner 2...
08/10/2026
New expandable instrument boasts full DMNO engine
UDO Audio have just announced the upcoming release of a new, expandable synth that packs the power of the ...
08/10/2026
Two new subwoofers added to monitoring line-up
ADAM Audio's monitoring range has just been expanded with two new DSP-equipped subwoofers, the Sub8 PRO a...
08/10/2026
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......
08/10/2026
Calrec gives broadcasters freedom of choice at NAB Show New York We're looking forward to meeting up with you all at NAB New York on 21st-22nd October.
Cal...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Globecast, a leading provider of broadcast, media and entertainment managed services, will showcase its next generation of media orchestration services at NAB S...
08/10/2026
Clear-Com played a critical role in the production communications infrastructure for Rock in Rio 2026, one of the world's largest and most recognized music...
08/10/2026
Sohonet Launches ClearView Rush: A Leap Forward in Studio Review, Built for Crea...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Ikegami announces a major expansion to its range of broadcast-quality live production cameras. Scheduled for introduction on Ikegami booth 708 at NAB New York, ...
08/10/2026
Calrec will be located at Booth 444.
Freedom to choose
The media landscape is evolving quickly, and the broadcasters best placed for what comes next will be...
08/10/2026
LiveU has announced that CRD Audiovisuel relied on LiveUs LU900Q intelligent production unit, with built-in native LiveU IQ (LIQ ) connectivity, to deliver live...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
08/10/2026
Marshall Electronics, a globally recognized provider of high-performance video solutions for broadcast, streaming, AV and professional production, will exhibit ...
08/10/2026
14-hour package also includes A Remarkable Place to Die season 2 as well as libr...
The newly launched capabilities cover hardware and software support, including solutions such as *Site Analytics, which shift network operations from reactive to pre-emptive actions. The objective: an always-on network. 
