The newly launched capabilities cover hardware and software support, including solutions such as *Site Analytics, which shift network operations from reactive to pre-emptive actions. The objective: an always-on network.
The portfolio covers three complementary service offerings: Product Support (traditional); Network Support to bring fault isolation for enhanced diagnosis in complex ecosystems including cloud networks; and Service Continuity, for pre-emptive operations to secure always-on networks, based on the Ericsson Network Intelligence platform launched in February this year.
Network Support, powered by Ericsson's new intelligent data-driven assets and platforms combined with the extensive knowledge of Ericsson experts, helps service providers working to virtualize their network by reducing the risks related to operating in an environment where faults may typically involve multiple hardware and software vendors.
Service Continuity supports service providers in addressing new opportunities in enterprises and industries as this capability minimizes the risk of network performance degradation, allowing service providers to meet their performance commitments. This is done through co-creation between Ericsson and service providers to build use cases in an agile way of working.
By ensuring continued quality of service, especially as networks get more complex, the portfolio will enable communications service providers to pursue new 5G-driven use and business cases.
Identified benefits This combination of platforms and assets helps to converge information and product data insights into the decision-making process at the frontlines, where and when it is needed most.
Ericsson research, based on live network customer experiences, has identified significant user experience, cost efficiency and environmental benefits for communications service providers:
Up to 50 percent reduction in the overall time it takes to remedy an issue or emergency
Up to 25 percent reduction in site visits by identifying that an issue is not hardware related
Up to 10 percent reduction in the need to climb towers, due to the accurate localization of a fault
Roger O'Hargan, Head of Service Area Networks, Ericsson says: The best customer experience in a live network comes down to isolating anomalies faster and preventing them altogether. Our technology enhanced by people' approach leverages our AI/ML capabilities to overcome the traditional limitations in adopting AI analytics. It marks a significant shift in moving from reactive to preemptive operations.
Proven results in the field Smart Communications, the wireless unit of the Philippines' only integrated telco and digital services provider, PLDT, has deployed the new Ericsson Support Services capabilities on a large scale. With easy-to-use mobile applications that collect and correlate real-time network data, field technicians can work remotely and independently, while making faster informed decisions.
Debbie Hu, Head of Network Operations, Smart Communications, says: Ericsson's site analytics solution is easily accessible, convenient and easy to use. It is also very practical, especially in the current pandemic, as it allows our teams to perform contactless and effective network diagnostics offsite. We are already seeing promising results with a 20 percent decrease in the number of site visits made monthly.
Read more about Ericsson Support Services
*Site Analytics introduces AI-guided troubleshooting for faster fault isolation (in a multi supplier environment) and allows field technicians to work remotely and independently, increasing productivity and customer experience.
Related content:
Ericsson launches new AI-powered Network Services
Ericsson Blog: Can AI-powered services help to secure service continuity?
Ericsson Blog: How can Network Support enable effective data-driven fault isolation?
Ericsson Opinion Paper (gated): Why Network Support is essential for 5G operations
Ericsson Opinion paper (gated): Network Intelligence enabling service continuity
Ericsson Opinion paper (gated): The Omni Network Channel enabling network support
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
07/10/2026
Dalet, a leading technology and service provider for media-rich organizations, today announced the latest Long-Term Supported (LTS) release of Dalet Flex. Build...
06/09/2026
June 9 2026, 23:00 (PDT) Dolby and MagentaTV Bring Fans Closer to the FIFA Worl...
04/08/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
15/07/2026
The 2026 FIFA World Cup is a big deal for DAZN, which has distribution rights in three markets: Italy, Spain, and Japan. Each requires a different editorial app...
15/07/2026
As sports-media organizations manage rapidly growing content libraries and incre...
15/07/2026
HBS director of digital Johannes Franken talks SVG Europe through the operation built to serve FIFA World Cup 2026 rights holders remotely from Stratford, east ...
15/07/2026
IBC has unveiled the conference program for IBC2026, with this year's event ...
15/07/2026
Software-defined wideband RF platform supports 96-kHz monitoring, streamlined fr...
15/07/2026
New AI-powered module enables broadcasters and content owners to extract dialogu...
15/07/2026
Weeklong gathering at EBU headquarters will test new IPMX capabilities and expand certified product ecosystem...
15/07/2026
Force Tech has announced the appointment of Bryan Adams, CTS, as Vice President of Integration. Adams will oversee AV and broadcast integration project delivery...
15/07/2026
USA Sports has announced an exclusive English-language agreement with the Bundes...
15/07/2026
ITV Sport's FIFA World Cup 2026 coverage has been produced from one of the m...
15/07/2026
Program will provide professional camera kits, training, and technical support to participating local newsrooms...
15/07/2026
San Francisco church becomes first U.S. deployment of the 2 M/E production switcher...
15/07/2026
Former ESPN and NFL Network executive to advise startup league on media, distribution, technology, and fan engagement...
15/07/2026
The Houston-based RSN is the live-game home of the Astros and Rockets...
15/07/2026
Launched alongside new FreqSoft installer
Designed to bridge the gap between hardware and software, Freqport's FreqInOut FO1 unit provides a simple way ...
15/07/2026
Save up to 55% on software until 23 July 2026
Expressive E have just launched their Summer Offer sale, with discounts of up to 55% now applied across their ...
15/07/2026
Real-time stem-separation tool updated
zplane have recently released a new and improved version of their real-time stem-separation plug-in which they say ma...
15/07/2026
A new benchmark in bass enhancement
Described as a new benchmark in bass enhancement , Baby Audio's latest release has been designed to augment the lo...
15/07/2026
DMC Production's AR 1 and AR 2 units reverse the conventional OB workflow, keeping all production-critical processing at the venue while operators work remo...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
GigaCloud, a leading Ukrainian cloud service provider, and Cubbit, the first geo-distributed cloud storage enabler, today announced a new Business Alliance Part...
15/07/2026
SMPTE, the global society for media professionals, technologists, and engineers, has announced the launch of the SMPTE 110th Anniversary Campaign, a fundraising...
15/07/2026
Studio Technologies, a leading manufacturer of high-quality audio, video, and fiber-optic solutions, unveils the new StudioComm Model 762 Stereo Level Control, ...
15/07/2026
COW Jobs: Producer, Virtual Events - Hybrid, Full Time, Salaried
Brie Clayton July 15, 2026
0 Comments
Producer, Virtual Events (Hybrid | Full-time | ...
15/07/2026
Brazilian media organization builds nationwide CDN with Broadpeak's high-performance software for low-latency streaming and new content distribution service...
15/07/2026
DHD announces a new utility designed to increase the efficiency of its audio mixing systems during initial installation and subsequent configuration.
Anyone w...
15/07/2026
BCNEXXT Brings Next-Generation Vipe to IBC2026, Breaking the 1:1 Channel-to-Server Ratio New innovations liberate broadcasters from legacy playout infrastructur...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
15/07/2026
Wednesday 15 July 2026
Screeners and press pack now available: Gomorrah: The Or...
15/07/2026
Trinity's Treasures features Ruth Negga, Eleanor McEvoy, and David Norris, a...
15/07/2026
Join geographer Dr Susan Hegarty, Engineer Tim Joyce and Architect Orla Murphy a...
15/07/2026
Home to leading manufacturers, robotics pioneers, infrastructure builders and gaming, of course, Japan is one of the world's centers of AI - building across...
14/07/2026
South end zone videoboard, cloud-based control system will be ready for 2026 football season...
14/07/2026
Redesigned website, enhanced mobile app unify content, ticketing, and personalized fan engagement...
14/07/2026
Agreement spans sponsorship sales, digital monetization, radio production, and new practice facility naming rights...
14/07/2026
Independent league adds 14 regional sports network affiliates, growing distribut...
14/07/2026
New strategy aims to unify competitions, content, fan engagement, and commercial...
14/07/2026
ESPN and Disney+ become exclusive home of PFL events in key international MMA market...
14/07/2026
Gill will oversee engineering, technology, and sports operations across the company's 64 local television stations...
14/07/2026
Submitted by North American Broadcasters Association (NABA)
As broadcasters con...
14/07/2026
Modernized mobile unit combines HOME Apps, mc 56 console, and IP infrastructure ...
14/07/2026
Every match of the 32-team tournament will air across ION and Scripps Sports platforms in English and Spanish...
14/07/2026
FloHockey to stream every game of the annual international tournament under four...
The newly launched capabilities cover hardware and software support, including solutions such as *Site Analytics, which shift network operations from reactive to pre-emptive actions. The objective: an always-on network. 
