Join the Tightrope Team!
Tightrope Media Systems is seeking a Support Technician to join our growing team. The candidate will be focused on PC based systems with customized software. Application will include (large and small scale) digital signage, broadcast automation, video servers and instant replay systems.
The Support Technician will need to adapt to the knowledge level of the customer to support Tightrope's ZEPLAY, Carousel and Cablecast products. This ranges from customers with very limited technical abilities, all the way up to a high-level engineer or programmer. This person will be responsible for fielding incoming calls, emails, ticketing system and occasional sales support.
Primary Responsibilities
Incoming phone & email tickets - from dealers, integrators, internal sales staff and end users
Dealer installation support
Pre-sales questions
Desired Skills
Strong Customer Service - Excellent verbal and written communication skills
Problem Solving and Troubleshooting
Ability to learn quickly and to adapt to different environments
Strong background in Windows OS's - XP, WIN7,Server 03 & 08
Added benefit with background in:
Networks, SQL, IIS, .Net, Active Directory. Web based applications
Audiovisual Industry Experience, Broadcast A/V, A/V Wiring
Additional Information
Full-Time Position
Review after 90 days
Compensation: DOQ
Benefit Package
Qualified candidates should email resume to: info@trms.com
The Position and Tightrope Culture
This position will field a variety of incoming problems, ranging from simple to very complex. The candidate will need to provide quick resolution or be able to properly escalate an issue if needed. The Support Technician position is an opportunity to learn the products and the inner workings of a software company and manufacturer in an environment where creativity and freedom of expression are encouraged. We are looking for someone who is willing to work hard and will always put the customer first.
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Join the Tightrope Team! 
