The Environment Agency (EA) conducted an extensive in-house trial of a range of leading headsets and telephony equipment as part of its move to a Unified Communications and Cisco Jabber-compatible workforce and a refit of the organization designed to improve quality and reduce costs. The aim of the project was to promote interdependent communication between flexible, agile teams that could work from anywhere and with anyone, from employees to partners and customers.
Ben Thomas, Project Manager for the EA, said: We went to market to find out what was out there and narrowed it down to three key suppliers for an internal evaluation. We investigated each company's wired product, Bluetooth product, and Speakerphone product to cover the three main areas for desk-based and mobile use.
The EA trialled the Sennheiser wired SC 660 dual-sided headset, the PRESENCE - its leading hands-free Bluetooth headset and the Speakerphone SP20 - a portable, powerful speakerphone designed to be used both in the fixed and mobile office.
Before being chosen by the EA, Sennheiser's products went through a rigorous testing procedure to ensure that only the most effective solutions were utilised at every stage of the process. Some of the key criteria for evaluation included wearing comfort, battery life, charge time, and an appropriate warranty period. Environmental factors were also of particular importance to the EA.
Thomas said: Of course due to the nature of our business, we took a strong look at the environmental considerations each company takes with its products, including packaging, the materials that come with the device itself, fittings, the background of how the company operates and a number of other criteria. Sennheiser came out head and shoulders above the rest here - they package products only with what you really need and of course the packaging itself is fully recycled.
Finally, it was Sennheiser's dedication to customer support alongside its extensive portfolio of products that deliver consistent quality across the board that sealed the deal. The EA is starting to roll out the new headsets and speakerphones across the organisation.
We are very proud that the Environmental Agency has chosen Sennheiser as sole provider of its headsets and speakerphone equipment, said sales director Jane Craven, from Sennheiser, CC&O division. We are certain that our professional work tools will live up to EA's high expectations combining Sennheiser's superior sound quality and wearing comfort to ensure a rich communication experience even in the most demanding usage scenarious.
Sennheiser products deployed by UK Environmental Agency: SC 660 The SC 660 is a premium wired headset for all-day use with desk phones in busy call centers or offices. Built to withstand the rigors of the toughest jobs, it is designed for office professionals requiring voice clarity, durability and all-day comfort.
It offers effective noise cancellation technology via an ultra noise-cancelling microphone and patented ActiveGard technology to protect against acoustic shock and sudden sound surges.
Presence UC PRESENCE is Sennheiser's leading Bluetooth headset for professionals on the road who demand consistently excellent communication both for themselves and the listener.
It offers a number of unique and patented technologies such as SpeakFocus that adapts seamlessly to background noise for crystal clear sound, WindSafe to automatically adjust for wind noise to ensure the clearest possible audio outdoors and ActiveGard technology to protect against acoustic shock. Multi-connectivity allows users to quickly switch between softphone and mobile calls, bringing seamless operation to a range of different devices and it offers up to 10 hours talk time between charges for full day performance on the move.
The PRESENCE UC is optimised for Unified Communications to deliver excellent communication across a range of platforms and environments.
SP 20 Speakerphone The Sennheiser SP 20 Speakerphone enables business professionals to easily make personal or small-group conference calls on PC/softphone in offices or when travelling, and doubles up as a portable high-fidelity speaker for listening to music on the move with a dedicated Sennheiser HD optimized sound profile. It provides plug in and talk' simplicity via mobile phone and PC and uses Sennheiser's high definition sound quality, voice clarity and echo cancellation to ensure an outstanding communications experience for user and listeners, replacing standard-quality PC and mobile phone speakers and microphones for conference calls.
About The Environment Agency: The UK Environment Agency is a national agency of circa 10,000 staff housed in over 100 locations. Its staff is typically mobile and provides many services, including emergency reactionary service nationwide, and are dedicated to its core goal of protecting and improving the environment and creating better places for people and wildlife to live, as well as being a key supporter of sustainable development.
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The Environment Agency (EA) conducted an extensive in-house trial of a range of leading headsets and telephony equipment as part of its move to a Unified Communications and Cisco Jabber-compatible workforce and a refit of the organization designed to improve quality and reduce costs. The aim of the project was to promote interdependent communication between flexible, agile teams that could work from anywhere and with anyone, from employees to partners and customers. 
