I recently checked in with Karen, the project coordinator for the Records and Information Governance Group at a large healthcare corporation in Missouri. Karen had recently transitioned from her role as an IT service desk assistant, and her newer, more demanding title required a lot of added responsibility and extensive research. But, as she discovered, this was nothing she couldn't handle. . .especially when she had a little help from Iron Mountain.
Karen, how did you get yourself up to speed on the records management industry after taking on your new role as Records and Information Governance Group project coordinator?
I read everything I could get my hands on. My boss was really great about sharing things with me and giving me anything on the subject to read, including books and magazine articles. She gave me plenty of information to look through so I could get a grasp of what we were doing.
What were some of the biggest challenges you faced when you assumed your new role?
Trying to get comfortable and trying to understand all of the legal ramifications of this job and get a handle on them. Also trying to understand what I needed to do and how to do it correctly-and coming to terms with the policies and procedures that were written and in place. These included things like assigned retention periods. I likewise had to digest all of the legal research that goes into creating those types of procedural documents. I'm still trying to get comfortable with it all so that, if I do make a change, I can go in with an eye toward making it better, not just different.
Was there anybody in your company, other than your manager, who was particularly helpful?
Our company bought another company, and that company had an Iron Mountain employee working for them. He was the one that lent me a lot of his experience and provided me with information. He taught me how the acquired company managed their documents, best practices and processes.
What advice would you give to new records management coordinators?
First thing I would absolutely advise would be to find a mentor. Find somebody who knows what they're doing so that they can share information with you, include you in development and help you grow. I'm very fortunate that my boss is also my mentor. She's just a wonderful boss. The second thing I would advise would be to join ARMA and read anything you can get your hands on about it.
As a member of our online community, Iron Mountain Insiders, what brings you back to the portal each week?
What brings me back is that the portal is a great way to spend a few minutes clearing your mind when you're stuck. You can go to the portal, complete a couple of challenges, make your brain rethink some things and then go back to what you were originally working on. You can actually learn something and get a new perspective; you can distract your brain and then go back to what you were working on before with new eyes. When you have an extra 15 minutes at the end of the day-where there's time, but not enough time to start another project-the portal is a great way to use those minutes.
Any last bits of advice?
If you get an opportunity to go to Iron Mountain Underground, go. It's really a fun thing to do. You'll get to see some amazing artifacts, see the facility, meet the people that work underground and hear how passionate they are about their jobs. It really increases your confidence in Iron Mountain. These people are true professionals and are proud and enthusiastic about what they do.
Karen's Suggested Reading List:
Back and current issues of Information Management Magazine, ARMA International Publications.
Implementing Electronic Document and Record Management Systems by Azad Adam, Auerbach Publications.
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
02/05/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
07/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
07/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
07/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
07/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
07/04/2026
Designed for synchronized multi-stream playback, low-latency delivery, and real-time analytics, MATCH introduces a unified viewing experience for sports broadca...
07/04/2026
Berklee Students to Honor George Martin with Performance of Original Scores The orchestra, led by associate professor Xander Rovang, will perform several work...
06/04/2026
Michigan legends bring a new voice to the broadcast as TNT Sports and CBS Sports...
06/04/2026
From high school sports all the way up to the major leagues, building high-quali...
06/04/2026
Quickplay, an AI company for the media and entertainment industry, has been accepted into the Advanced tier of the TwelveLabs Ecosystem Partner Program. Quickpl...
06/04/2026
Grass Valley has announced the Future Playmakers Program, a global initiative to...
06/04/2026
El l der de operaciones impulsa la producci n en estudio mientras encuentra insp...
06/04/2026
The ops leader helps lead the charge in studio for the Spanish-language broadcas...
06/04/2026
Behind The Mic provides a roundup of recent news regarding on-air talent, includ...
06/04/2026
The National Hockey League (NHL), in partnership with Verizon and the New Jersey Devils, today announced the opening of the NHL Innovation Lab powered by Verizo...
06/04/2026
Rock League, a new professional curling league, has announced that ESPN+ will stream its inaugural 2026 season for fans in the United States. The first Rock Lea...
06/04/2026
Advanced Systems Group has announced the appointment of Andrea (Andy) Cummis as Vice President of Systems Design and Engineering. In this role, she will lead de...
06/04/2026
Backed by Bolt Ventures, the venture brings Bryson DeChambeau, Grant Horvat, and...
06/04/2026
With this environment we can start that collaboration even earlier because we ca...
06/04/2026
Like the immortal lives of vampires, some stories never really end. That's t...
06/04/2026
As podcasting continues to evolve, growth increasingly means building beyond aud...
06/04/2026
Multiband dynamics plug-in enhanced
California-based developer FSK Audio have released a significant update for their innovative multiband dynamics processo...
06/04/2026
Share official & user-created full-rig presets
IK Multimedia's latest TONEX update makes it possible for users of the popular amp and effects modelling ...
06/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
06/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
06/04/2026
Dalet Showcases Dalia Agentic AI and End-to-End Media Workflows at NAB Show 2026
Brie Clayton April 6, 2026
0 Comments
Dalet, a leading technology and...
06/04/2026
OpenDrives Shows Off Sports Expertise in Sports Business Hub located in NAB Show...
06/04/2026
Proton to Demonstrate 3D Application at NAB 2026
Brie Clayton April 6, 2026
0 Comments
Yet further creative potential unleashed through innovation in ...
06/04/2026
Autoscript Highlights Voice-Driven Prompting and PTZ Solutions at NAB 2026
Brie Clayton April 6, 2026
0 Comments
Experience Autoscript Voice, PTZ prom...
06/04/2026
Mediaproxy Highlights Significant Enhancements to its LogServer suite at NAB Sho...
06/04/2026
Wayne, N.J., April 6th, 2026 Phantom High-Speed announces the release of PCC 4...
06/04/2026
April 6th, 2026
TRIBECA STUDIOS AND LILLY ANNOUNCE WINNERS OF INAUGURAL VITAL...
06/04/2026
Back to All News
Netflix Expands Kids Entertainment Lineup With Playground App ...
05/04/2026
Tackles all reported bugs!
SoundBridge have just announced the launch of a new update that introduces a couple of minor changes to their remote collaboratio...
04/04/2026
The University of Arizona's Men's Basketball team has only loss twice th...
04/04/2026
1080p HDR arrives, a new generation of storytelling tools takes center stage, an...
04/04/2026
Michigan legends bring a new voice to the broadcast as TNT Sports and CBS Sports...
04/04/2026
Faster, cleaner and more intuitive than ever
The control software for Flock Audio's digitally controlled patchbay systems has just been treated to an up...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/04/2026
DHD Introduces AI-Based Audio Noise Reduction to XD3 IP Core
Brie Clayton April 3, 2026
0 Comments
The accompanying image shows the rear panel of the ...
04/04/2026
Macnica Redefines ST 2110 Flexibility with Two Speeds on One Card
Brie Clayton April 3, 2026
0 Comments
New for NAB Show 2026, MEP100 SmartNIC now sup...
04/04/2026
Unified Media Workflows for Story-Centric Production
Brie Clayton April 3, 2026
0 Comments
Framelight X unifies field capture, editing and publishing ...
03/04/2026
Michigan's Fab Five will reunite for an alternate presentation of the Mich...
I recently checked in with Karen, the project coordinator for the Records and Information Governance Group at a large healthcare corporation in Missouri. Karen had recently transitioned from her role as an IT service desk assistant, and her newer, more demanding title required a lot of added responsibility and extensive research. But, as she discovered, this was nothing she couldn't handle. . .especially when she had a little help from Iron Mountain.
