A NEW PARTNERSHIP WITH A STRONG SUPPORT NETWORK

L3Harris partners and resellers play an important role in getting leading-edge communication solutions to municipalities that need them most. The company's commitment to supporting their channel with resources has led to a significant turning point in business for Advanced Communications and Electronics, Inc. (Advanced Communications), according to officials of the New Mexico-based operation.

Advanced Communications treats those who buy their products as partners, not simply customers, according to Dennis Ewing, the company's Branch Manager and Government Account Specialist. Having that same mindset at the vendor level has been key to maintaining those partnerships.

We're not a sales-first company, we're a service-first company, Ewing says. We're not here to just sell them a box. We're here to give them an experience where they're going to get great service and great products from us, all the way to the manufacturer level.

It's that dedication to customer needs that led the company to grow from a handful of employees in 1994 to multiple locations within only the first few years. However, their original supplier didn't provide that level of commitment to Advanced Communications, leading to a disintegrating relationship after 20 years, according to Vice President, Lori Henz.

Decisions the original supplier was making across the state led Advanced Communications to sever ties with them, even though their team was familiar with the products and selling them to customers.

We're not here to just sell them a box. We're here to give them an experience where they're going to get great service and great products from us, all the way to the manufacturer level.

Dennis Ewing

Branch Manager and Government Account Specialist

Advanced Communications and Electronics, Inc.

LINK:	https://www.l3harris.com/newsroom/editorial/2021/05/new-partnership-st...
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