Tangerine Global partners with Amino to accelerate customer support capabilities in North America

Tangerine Global partners with Amino to accelerate customer support capabilities in North America posted: 23/05/2022

Integration of Amino Engage with Tangerine Global's OTT video platform accelerates support for companies' mutual operator customers through optimized performance data analytics and feedback

Amino, the global media and entertainment technology solutions provider, has partnered with the media solutions and network provider, Tangerine Global, to accelerate customer support for their mutual North American operator customers. Amino has integrated its Amino Engage service management platform with Tangerine Global's CITRUS OTT video platform, enabling both companies to heighten the quality of service and customer experience for their joint Tier 1 and Tier 2 TV operator customers.

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The Amino Engage's Software-as-a-Service (SaaS) management solution enables Tangerine Global to enhance operator control of firmware and apps on Amino's Android TV devices. It complements Tangerine Global's existing centralized TV-as-a-Service (TVaaS) model, enhancing its support capabilities through tools provided to manage devices, firmware and apps. The service turbo-boosts the resolution and performance of Tangerine Global's customer support call handling, with remote visibility of diagnostic data for the consumer's set-top boxes and connected TVs.

Tangerine Global is excited to partner with Amino to deploy its Android TV set-top boxes and Engage management tools along with Tangerine Global's turnkey OTT video platform delivered to operators in North America, said Greg Pasetta, President & CEO, Tangerine Global. Amino's Engage software solves many of the challenges that operators face when deploying, managing and supporting Android TV set-top boxes.

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Donald McGarva, CEO, Aferian, said: Our relationship with Tangerine Global supports our focus on delivering managed streaming devices to our customers. We have an unrivalled heritage of deploying IP-enabled devices. Amino Engage enables Tangerine Global to manage at least one streaming device in the homes that the operator is delivering a service to - the set-top box. This solution critically allows Tangerine Global to validate video delivery to the home and the consumer TV.

Amino Engage is a SaaS management solution providing a suite of management tools that efficiently manages and proactively supports deployed Android TV devices and apps to improve quality of service and experience. This enables operators to improve the quality of service and customer experience while keeping consumers within the operator-managed Android TV Operator Tier experience.

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About Amino Communications

Amino is a global leader in media and entertainment technology solutions and an IPTV pioneer, working with over 250 operators in 100-plus countries. Drawing on more than 20 years experience delivering IP and cloud innovation, Amino enables Pay TV providers to seamlessly deliver live, local and on-demand broadcast or streaming content with all the features required in a multiscreen entertainment world.

Amino Communications is a wholly-owned subsidiary of Aferian PLC and listed on the London Stock Exchange Alternative Investment Market (AIM: AFRN), with headquarters in Cambridge, United Kingdom, and global offices in California, Finland, Hong Kong, and Portugal.

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About Tangerine Global

Tangerine Global is a Media Solutions and Network Services Provider to both the commercial and residential markets. We utilize the most advanced proven technology to create a personalized and reliable experience for our viewers across multiple platforms and devices. A pioneer in HD IPTV, Tangerine Global installed its first HD IPTV system in Asia in 2005, and is currently providing services across North America. Tangerine Global offers a variety of products including our cloud-based IPTV Mediaroom and MediaFirst platforms that open up new opportunities to create, manage and deliver next-generation OTT services across multiple devices while streaming to iOS, Android, Apple TV, Android TV, Amazon Fire Sticks and others. Tangerine Global is committed to creating extraordinary products, while providing exceptional service and reliability to our customers.

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