The Interactive Changing Room

The Interactive Changing Room 11/06/2015, In-store task management system (TKT)

arvato Systems North America and hybris develop Omni-Commerce innovation

An in-store customer and sales rep communication solution

(arvato Systems NA) New York, NY USA - hybris, an SAP company and leader in Commerce solutions and arvato Systems North America have jointly developed an exciting Omni-Commerce innovation within their exclusive hybris labs collaboration: An in-store customer and sales rep communication solution - The in-store task management system (TKT).

The first use case of the joint hybris labs and arvato Systems project is the utilization within an in-store changing room (shown below). However, the solution can also be utilized as a general mobile, multi-store task management and communication tool and can be extended to take inventory into account as well. For example a customer could check on an in-store tablet whether the pair of shoes she wants to purchase is available in her size and send a request to bring the desired size to her to try.

The changing room integrated with TKT in detail

Recognizes which pieces of clothing you brought into the room via RFID technology (Radio-frequency identification)

Displays your chosen pieces on a tablet in your changing room

If you realize you would like the item e.g. in a different color or size you can use the tablet to open a task for the store associates outside

All store associates will get a notification of your request in their TKT mobile app

One store associate will pick up your request, visible to the others, and deliver your desired piece of clothing

The store associate can give you recommendations about similar products you may like

Share with you friends! Post your new outfit directly and without effort online

The TKT is based on a micro-service architecture and already makes full use of the core services provided in the new hybris-as-a-service (YaaS) platform and cloud environment. Offering integrations with android, iOS and google glass, TKT demonstrates how in-store real-time communication can be solved. The TKT system is also the first partner solution that is live on the newly announced YaaS platform and kicks off the collaboration between hybris and arvato Systems North America to build solutions for this new cloud platform and AppExchange.

About arvato Systems

As global next generation IT systems integrator arvato Systems focuses on "Digital Transformation Solutions". We use the technology talent and expertise of over 3,000 people at more than 25 sites throughout the world. Being a part of the arvato network and belonging to Bertelsmann, we have the unique capability to create entire value chains. Our team creates integrated, future-proof business infrastructures that help make our customers more agile and competitive, and enable them to deliver new standards of service to their customers. We create streamlined digital processes that support innovative business models. Moreover we provide operation and support services.

arvato Systems is a long term hybris Gold Partner with a solid reputation as a system integrator. We implement standard hybris solutions for years while offering industry-specific and individually developed solutions (B2B module, B2B Accelerator, Telco Accelerator, Digital Module, OMS).

arvato Systems offers an exceptional combination of international IT engineering excellence, the open mindset of a global player, and the dedication of employees. We also ensure that all our customer relationships are as personally rewarding and long-lasting as they are successful.www.arvato-systems.com / http://us.arvato-systems.com/com.html

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