News Summary:
Cisco launches Webex Go - a new phone system that connects to any mobile device
Advancements in Webex Customer Experience journey data services to deliver a more personalized customer experience
New Communications Platform as a Service (CPaaS) features to accelerate innovation
SAN JOSE, Calif., October 19, 2021 - Cisco is helping businesses reimagine calling experiences for hybrid work from conference rooms and call centers to home offices and on-the-go mobile calling. In advance of WebexOne , Cisco (NASDAQ: CSCO) today announced new Webex Calling features, and new Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements to help enterprises successfully adapt to the new hybrid work world.
Additionally, following the acquisition of imimobile, Cisco is introducing integration with Webex to build smarter interactions and frictionless experiences on any communications channel.
The past year has further heightened the need for a maniacal focus on delivering an experience that delights users, said Jeetu Patel, executive vice president and general manager, Cisco Security and Collaboration. Our innovations released today enable enterprises to be closer to their customers than ever, helping them deliver the best possible customer experience across all channels in real time.
New Innovations to Webex Calling:
Webex Go: Users no longer need to manage a business phone and a separate personal device. With the launch of Webex Go, enterprise-grade Webex Calling features can be added as a dedicated business line to a user's personal mobile phone. For more information go here.
Location-based emergency calls with Nomadic E911: When placing emergency calls from the Webex App, emergency responders will now have accurate location information. If the Webex App determines you have moved to a new location, users will be prompted to update their address.
Cloud Calling on personal room devices: Users can now call colleagues by name or extension directly within a Webex Desk Pro device.
Singlewire InformaCast integration: Users can send emergency announcements live or as recorded audio pages to Cisco phones and speakers, and text alerts to digital signage, desktop computers and mobile devices. For more information go here.
Dedicated Instance: Customers that are not prepared to move their entire calling business to Cloud Calling can now mix Multi-Tenant and Dedicated Instance for hybrid deployments.
Added European Coverage for Cisco Calling Plans: Cisco is announcing Cisco Calling Plans for 10 countries in the European Union: Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Lithuania, Luxembourg and Sweden.
Reimaging shared line experience: New calling widget for the Webex App makes it easier for users to multi-task and answer calls faster.
Other new Webex Customer Experience Capabilities:
Customer journey data service: Webex customers will soon be able to connect the entire customer journey across multiple channels and touchpoints in a single platform.
A business can connect a shopping cart to a chat, to a call, to an email even though those different interactions happened through different departments or vendors.
It can also better anticipate customer behavior and preempt or respond in real time with an AI-powered orchestration engine to keep customers happy. For instance, if a business had a service outage, thus flooding its call center, Webex Customer Experience can recognize the need for proactive customer response.
Communications Platform as a Service (CPaaS): Webex's video technology will soon be added to imiconnect - Cisco's CPaaS enterprise solution, enabling rich customer and employee interaction experiences such as telehealth, education, social and augmented reality. Video API and SDKs are expected to be available in early 2022 here. Read more about CPaaS here.
Enterprise Developer Sandbox: At WebexOne next week, developers will have access to a new CPaaS sandbox allowing them to easily build, test, debug, and prototype in one platform. These tools will help businesses and developers save time, reduce complexity and deliver rapid innovation. Enterprise Developers can register here and start using the sandbox from October 27, 2021.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Network and follow us on Twitter at @Cisco.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps - delivered through a single application and interface. Learn more at webex.com.
Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. The delivery timeline of these products and features is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.
Most recent headlines
01/06/2029
Jun29
IMT AIRBORNE VIDEO DOWNLINK SYSTEM (AVDS) TAKES OFF AT ALEA EXPO 2016
SAVANNAH, GA, JUNE 29, 2016 - Integrated Microwave Technologies (IMT), a leader in...
01/04/2025
Apr25
Images from NAB 2017
Mike Payne of Vislink delivers a presentation on newsnet, a secure, high-bandwidth IP network that completely transforms traditiona...
01/05/2024
May24
xG Technology's IMT and Vislink Businesses Announce $3 Million in New...
01/04/2024
Apr24
VISLINK UNVEILS ALL-NEW HCAM, HEVC 4K UHD CAMERA TRANSMITTER AT NAB 2017
18 Unit Purchase by UK Based-Broadcast RF to be Finalized at Show
LAS VEGAS, ...
03/12/2021
Thursday 2 December 2021 Beverley Callard (Coronation Street) is set to star as Pauline in Golds recently announced comedy, Newark, Newark. The series is produc...
03/12/2021
EMG & Imagine Communications Case Study posted: 03/12/2021
Creating efficiencies in remote production in Tokyo
EMG is a leading global provider of broadca...
02/12/2021
FOOD NETWORK CANADA IGNITES TASTE BUDS THIS WINTER WITH A FULLY STOCKED SLATE OF...
02/12/2021
First-ever additional proton therapy center order from an existing facility in J...
02/12/2021
MONTREAL, December 2, 2021 - Grass Valley announces it has signed an enterprise ...
02/12/2021
LONDON Despite the cancellation of the 2021 IBC in-person event, IBC is refining its IBC Digital online program to reflect last minute changes....
02/12/2021
OTTAWA Ross Video has announced that Artel Video Systems has joined its Emmy-award winning openGear signal processing platform. Created in 2006, openGear is the...
02/12/2021
BRISTOL, Conn. The fall sports season has been boosting digital audiences on ESPN Digital to new records, with the company reporting 120 million unique visitors...
02/12/2021
OTTAWA, Canada In the runup to the Olympic Winter Games Beijing 2022, CBC/Radio-Canada has announced that its coverage of the XXIV Olympic Winter Games Beijing ...
02/12/2021
TVBEurope talks to Take 1 CEO Louise Tapia about the companys work providing sub...
02/12/2021
SAN DIEGO Sony Electronics today announced the availability timing of the company's first-ever professional drone, Airpeak S1. The introductory model in the...
02/12/2021
SEATTLE Discovery has turned to Amazon Web Services (AWS) to assist with the glo...
02/12/2021
HACKETTSTOWN, N.J. Vislink this week launched its new Mobile Viewpoint BaseLink 5G mobile encoder for remote production and enhancements to its and Mobile Viewp...
02/12/2021
STATE COLLEGE, Penn. The AccuWeather Network has announced that it has entered into a multi-year agreement with Nielsen for cable TV measurement to help deepen ...
02/12/2021
WASHINGTON D.C. The Senate Commerce, Science, and Transportation Committee has voted to approve Jessica Rosenworcel s nomination to another term at the Federal ...
02/12/2021
WASHINGTON, D.C. As expected, Democratic Federal Communications Commission nominee Gigi Sohn took some tough questions during her Senate Commerce Committee nomi...
02/12/2021
OTTAWA Ross has added new functionality to its video server line of products, which include Mira, Tria and Kiva products and has reduced prices as well....
02/12/2021
NEW YORK As part of ViacomCBS's efforts to improve the diversity of its workplace and the content it delivers to the public, the company has issued its seco...
02/12/2021
ATLANTA In a notable example of how media companies are moving operations into cloud-based infrastructures, Encompass Digital Media has announced that it will l...
02/12/2021
MELVILLE, N.Y. Canon USA has announced two new products, the DP-V1830 18.4-inch 4K/HDR professional reference display and the CR-X300 4K outdoor PTZ camera....
02/12/2021
1st December 2021 UKTV today announces that Alibi has secured rights to the UK b...
02/12/2021
SVG Voices: WWE Director of Television Production Management Jeremy Shand By SVG Staff
Thursday, December 2, 2021 - 6:30 am
Print This Story | Subscribe
...
02/12/2021
SVG Esports Production Summit: NBA 2K League's Matt Arden & TJ Canty on Pivo...
02/12/2021
Sky Deutschland pushes ahead with pioneering 5G trials for in-stadium app and e2...
02/12/2021
SVG, Hazeleden Betty Ford Families in Recovery Series Looks at Dealing with Stig...
02/12/2021
Sports Broadcasting Hall of Fame 2020-21: Fred Gaudelli, Father of the Modern Pr...
02/12/2021
The SVG Podcast: Inside the League of Legends World Championship Final With Riot...
02/12/2021
SVG Summit Preview: Dec. 14 Sessions Dive Deep in Market Segments By SVG Staff
Thursday, December 2, 2021 - 2:09 pm
Print This Story | Subscribe
Story H...
02/12/2021
Net Insight's automatable JPEG XS products for IP and Cloud deliver resource savings
Stockholm, Sweden - Net Insight announces the launch of JPEG XS applic...
02/12/2021
SBS has today launched its first ever bilingual podcast series - The Ugly Ducklings of Italian Cuisine (Scarrafoni in cucina) in English and Italian - celebrati...
02/12/2021
Signal source analyzer from Rohde & Schwarz in operation at laboratories of US A...
02/12/2021
Wuppertal December 2, 2021
Riedel Continues Growth Path and Expands Leadership Structure As part of its global growth strategy, the Riedel Group announces a s...
02/12/2021
Nokia to drive KDDI's 5G transition with standalone core and monetization so...
02/12/2021
Nokia Corporation financial calendar for 2022
Nokia Corporation
Stock Exchange Release
2 December 2021 at 08:00 EET
Nokia Corporation financial calendar ...
02/12/2021
Nokia deploys 400GE IP solution to enable TOP-IX to scale its interconnection in...
02/12/2021
Back to All News
Emily Receives a Birthday Surprise in Sneak Peek at Emily in P...
02/12/2021
LinkedIn launches in Hindi to boost access to opportunities for 600 million people Published on Dec 2, 2021 Categories: Asia, Product News
LinkedIn Corpora...
02/12/2021
Fujifilm wins top award for its service operation Fujifilm's UK Graphics Service team wins big at the European Field Service Awards
December 2, 2021
Pr...
02/12/2021
Photo credit: (Shutterstock)
Press release - 2 December 2021 13:07
Eutelsa...
02/12/2021
All Press ReleasesShare
All Press Releases
Enterprise And Media Organization...
02/12/2021
02
December
2021
Go Shops Year End Sale Is Back! Here Are The Best Deals To Look Out For!
Go Shop kicks off the holiday shopping season with a month-long Ye...
02/12/2021
Toru , Poland, became a top destination for cinematographers and cinephiles once again this November when Camerimage rolled out its red carpets. After last year...
02/12/2021
Launch of a pioneering Media & Entertainment partnership enabling cloud migratio...
02/12/2021
Apple today revealed the 2021 App Store Award winners, recognising the 15 best apps and games that helped users tap into personal passions, discover creative ou...
02/12/2021
It's heartbreaking': Gomora' viewers want Mazet freed from the whee...
News Summary:
