News Summary:
Cisco launches Webex Go - a new phone system that connects to any mobile device
Advancements in Webex Customer Experience journey data services to deliver a more personalized customer experience
New Communications Platform as a Service (CPaaS) features to accelerate innovation
SAN JOSE, Calif., October 19, 2021 - Cisco is helping businesses reimagine calling experiences for hybrid work from conference rooms and call centers to home offices and on-the-go mobile calling. In advance of WebexOne , Cisco (NASDAQ: CSCO) today announced new Webex Calling features, and new Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements to help enterprises successfully adapt to the new hybrid work world.
Additionally, following the acquisition of imimobile, Cisco is introducing integration with Webex to build smarter interactions and frictionless experiences on any communications channel.
The past year has further heightened the need for a maniacal focus on delivering an experience that delights users, said Jeetu Patel, executive vice president and general manager, Cisco Security and Collaboration. Our innovations released today enable enterprises to be closer to their customers than ever, helping them deliver the best possible customer experience across all channels in real time.
New Innovations to Webex Calling:
Webex Go: Users no longer need to manage a business phone and a separate personal device. With the launch of Webex Go, enterprise-grade Webex Calling features can be added as a dedicated business line to a user's personal mobile phone. For more information go here.
Location-based emergency calls with Nomadic E911: When placing emergency calls from the Webex App, emergency responders will now have accurate location information. If the Webex App determines you have moved to a new location, users will be prompted to update their address.
Cloud Calling on personal room devices: Users can now call colleagues by name or extension directly within a Webex Desk Pro device.
Singlewire InformaCast integration: Users can send emergency announcements live or as recorded audio pages to Cisco phones and speakers, and text alerts to digital signage, desktop computers and mobile devices. For more information go here.
Dedicated Instance: Customers that are not prepared to move their entire calling business to Cloud Calling can now mix Multi-Tenant and Dedicated Instance for hybrid deployments.
Added European Coverage for Cisco Calling Plans: Cisco is announcing Cisco Calling Plans for 10 countries in the European Union: Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Lithuania, Luxembourg and Sweden.
Reimaging shared line experience: New calling widget for the Webex App makes it easier for users to multi-task and answer calls faster.
Other new Webex Customer Experience Capabilities:
Customer journey data service: Webex customers will soon be able to connect the entire customer journey across multiple channels and touchpoints in a single platform.
A business can connect a shopping cart to a chat, to a call, to an email even though those different interactions happened through different departments or vendors.
It can also better anticipate customer behavior and preempt or respond in real time with an AI-powered orchestration engine to keep customers happy. For instance, if a business had a service outage, thus flooding its call center, Webex Customer Experience can recognize the need for proactive customer response.
Communications Platform as a Service (CPaaS): Webex's video technology will soon be added to imiconnect - Cisco's CPaaS enterprise solution, enabling rich customer and employee interaction experiences such as telehealth, education, social and augmented reality. Video API and SDKs are expected to be available in early 2022 here. Read more about CPaaS here.
Enterprise Developer Sandbox: At WebexOne next week, developers will have access to a new CPaaS sandbox allowing them to easily build, test, debug, and prototype in one platform. These tools will help businesses and developers save time, reduce complexity and deliver rapid innovation. Enterprise Developers can register here and start using the sandbox from October 27, 2021.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Network and follow us on Twitter at @Cisco.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps - delivered through a single application and interface. Learn more at webex.com.
Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. The delivery timeline of these products and features is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
02/05/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
01/04/2026
January 4 2026, 18:00 (PST) DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION
Douyin Users Can Now Create And Share Videos With Stun...
04/03/2026
Lega Basket Serie A (LBA), the governing body for Italy's premier basketball...
04/03/2026
Wrexham AFC co-chairmen Rob Mac and Ryan Reynolds will host a first-of-its-kind ...
04/03/2026
The countdown is underway and with just 100 days to go until the world's greatest sporting event begins on Thurs., June 11, FOX Sports, America's Englis...
04/03/2026
No matter where they are in the world, service members and veterans can stream N...
04/03/2026
Telemundo officially releases Somos M s, the anthem for the network's cove...
04/03/2026
The Hollywood Professional Association (HPA) concluded the 2026 HPA Tech Retreat, convening more than 800 industry leaders, technologists, creatives, and execut...
04/03/2026
Smith Entertainment Group transformed how local sports are consumed by creating ...
04/03/2026
The production method, which spans a distance of 36.2 miles, was designed and im...
04/03/2026
Haivision, a global provider of mission-critical, real-time video networking and...
04/03/2026
When Hugues Meyrath came out of retirement to take the helm as CEO of Quantum, i...
04/03/2026
Last week's launch of Banana Ball Championship League has spurred a significant upgrade of production facilities
The Savannah Bananas, arguably the hottest...
04/03/2026
sldkfjsdlfkjsldkfjsldkjfslkdjfslkdjfsl
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus...
04/03/2026
For many fans, a song's backstory can be just as compelling as the final pro...
04/03/2026
In 2006, Spotify was founded on the belief that technology could bring artists a...
04/03/2026
Spotify is back on the ground for the Houston Livestock Show and Rodeo, and we&#...
04/03/2026
Spotify had an energizing week in Sydney, Australia, filled with powerful conver...
04/03/2026
Earlier this year, we launched Directed By, a documentary-style series that pull...
04/03/2026
100 Days to Go: SBS Unveils World Class Team for The Greatest Show on Earth -The...
04/03/2026
KT and Rohde & Schwarz to showcase AI-enhanced radio transmission performance In a joint 6G AI proof-of-concept demonstration, the CMX500 one-box tester from ...
04/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/03/2026
Luxembourg, 3 March 2026 - SES S.A. has today published its 2025 Annual Report, following the announcement of the company's full year financial results for ...
04/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
04/03/2026
Luxembourg, March 3, 2026 - SES, a leading space solutions company, along with I...
04/03/2026
04 Mar 2026
VEON Partners with GSMA Innovation Fund to Accelerate Digital Innov...
04/03/2026
04 Mar 2026
VEON's Beeline Uzbekistan and Rakuten Symphony Partner for Open...
04/03/2026
Wednesday 4 March 2026
Sky Sports unveils plans for 2026 Formula 1 coverage
Sky Sports is preparing for one of the most highly anticipated F1 seasons in recen...
04/03/2026
Back to All News
Bloodhounds' Season 2 Gears Up for April 3 Premiere with ...
04/03/2026
Back to All News
Netflix Ads Suite Expands Capabilities
Business
04 March 2026
GlobalUnited States
Link copied to clipboard
After launching the Netflix Ad...
04/03/2026
Scripps Research welcomes healthcare innovator Joe Kiani to the Board of Directors Kiani brings decades of experience in patient safety and public service.
Mar...
04/03/2026
Nanoparticle vaccine approach takes on a new target: Hepatitis C virus Scripps Research scientists reengineer critical proteins on the surface of HCV, paving th...
03/03/2026
Beyond Sports, a Sony group company, and LIV Golf, the world's golf league, ...
03/03/2026
Ilitch Sports + Entertainment announces the launch of Detroit SportsNet (DSN), a year-round broadcast home for two of Detroit's franchises. With flexible op...
03/03/2026
Advanced Systems Group, LLC (ASG), a technology and services provider for media ...
03/03/2026
The PGA of America, NBC Sports and USA Sports extend their media rights agreemen...
03/03/2026
AI device ecosystem company HONOR enters into a strategic technical collaboratio...
03/03/2026
Cleveland's Telos Alliance, pioneers in broadcast technology for 30 years, l...
03/03/2026
The MD 9235 microphone head for wireless handhelds has been a firm favorite with many engineers and artists for its ability to cut through high on-stage levels ...
03/03/2026
Haivision Systems Inc. (Haivision), a global provider of mission-critical, real-...
03/03/2026
Broadcast Management Group (BMG) announces the expansion of its 62,000-square-fo...
03/03/2026
Maroon 5's musical tour in 2025 marked a leap forward in live audio as Monitor Engineer Dave Rupsch utilized Sennheiser's all-digital Spectera wireless ...
03/03/2026
Designed specifically for pro basketball, the renovated space at Gainbridge Fiel...
03/03/2026
As part of the move, former CEO Phillipp Lawo joins the broadcast-tech provider's Supervisory Board
Lawo has announced appointment of Jamie Dunn as chief e...
03/03/2026
A team of legendary announcers and analysts and a classic graphics look will bring the past to life
NBC Sports and Peacock will return to yesteryear for tonigh...
News Summary:
