Sony Digital Rapids Pixel Power calrec Sony

Fairer prices for broadband customers

12/10/2019

Fairer prices for broadband customers Add to Your Pages

11 October 2019

New measures to protect vulnerable customers from high prices and ensure they are treated fairly

Broadband companies to cut prices for out-of-contract customers after Ofcom review

Ofcom has today set out a range of measures to help ensure out-of-contract broadband customers pay fairer prices, and providers offer better protection to vulnerable customers.

We have been concerned about some broadband customers who pay high prices when their introductory offer has ended, meaning they are out of contract'. Many of these customers could save money by negotiating a new deal with their existing provider or switching to a new one.

As part of our programme of work to ensure fairness for customers, we have reviewed broadband pricing practices, to determine the best way to help these customers get better deals. In particular, we have examined the barriers people face when shopping around, and how vulnerable customers are affected.

We found that around 40% of broadband customers (8.8 million) are out of contract, and that significant savings are available to those who sign up to a new deal with their current provider.

We have also published a proposed guide on how firms can improve how they treat vulnerable customers. Our existing rules require all companies to support their vulnerable customers and treat them fairly. We're calling on industry to do better in this area.[1]

Company price commitments

We have challenged broadband companies to make their prices fairer for out-of-contract customers.

Although it is common in competitive markets for companies to offer discounted prices to attract new customers, some groups including some vulnerable customers could be left behind. We are also concerned about the out-of-contract prices paid by people who are stuck on copper broadband, without the option of switching to superfast broadband yet.[2]

As a result of our review, the UK's biggest broadband companies have made a range of commitments to protect customers and cut prices for those who are out of contract.

BT, Sky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers, when they take out a new contract.[3]

The difference that any of Sky's newly contracted customers will pay when their contract expires is no more than 5 per month. From February, BT will cap the difference that existing in-contract customers pay when their contracts expire it will confirm the amount of this cap in due course.

BT customers without access to superfast broadband will no longer pay more than entry-level superfast customers. And BT will provide a one-off automatic price reduction for vulnerable customers who are currently out of contract on more expensive deals.

TalkTalk and Virgin Media will carry out annual price reviews with their vulnerable customers to ensure they are on the best deal for their needs, providing automatic discounts where appropriate if customers do not respond.

BT, EE, Plusnet and TalkTalk will protect out-of-contract customers from above-inflation price rises.

Most of these commitments will come into effect by March 2020.

While existing laws do not allow Ofcom to cap prices in general, these commitments from industry will help protect out-of-contract customers from high prices.

From February, broadband customers must also be told when their contract is coming to an end, and shown the best deals available. People who choose to stay with their provider without signing up to a new contract will be given details of their firm's best deals every year.[4]

What our review foundWe have analysed the broadband market in unprecedented detail, looking at the prices paid by more than 20 million customers.

We found that people who sign a new deal with their current provider could typically pay 8-9 less per month than customers who remain out of contract. This is almost as much as the average saving of 9-10 per month made by new customers signing up to an introductory discount with that provider.[5] And a third of those who negotiate a new deal with their provider actually pay less than those on introductory deals.

However, we are concerned about some people, particularly those in vulnerable circumstances, who may be paying more than they need to because they lack the confidence to navigate the market or talk to their provider.[6]

Our analysis also found that last year for the first time discounted prices for superfast broadband were lower than those paid by some out-of-contract customers for slower copper broadband. This pricing approach encourages customers to move to faster, better services but they can only make that move if those services are available in their area.

However, with its new commitment, BT will ensure its customers without access to superfast broadband will no longer pay more than entry-level superfast customers.

Lindsey Fussell, Ofcom's Consumer Group Director, said: Broadband customers who are out of contract can make big savings around 100 a year on average by picking up the phone to their current provider and signing up to a better deal.

And in future, everyone will be told about the best tariff on offer. Thanks to the commitments we've secured from major broadband firms, many customers including the most vulnerable will pay less.

A special tariff for low-income customers

Getting a fair deal is particularly important to financially vulnerable customers, who might struggle to afford a broadband service. So we are exploring the case for a new, special tariff to protect low-income households.

This would require broadband companies to offer a simple, low-cost broadband service to eligible customers. We are investigating the affordability of broadband services to inform our assessment of this option,
LINK: https://www.ofcom.org.uk/__search/s/redirect?collection=web&url=https:...
See more stories from ofcom

Europe Stories

31/05/2020

Q-SYS and Crestron plug-ins for Powersoft' amplifiers

Q-SYS and Crestron plug-ins for Powersoft' amplifiers posted: 31/05/2020 Feature-rich updates permit extended control over amp functionality, facilita...

31/05/2020

2020 Grammy Awards Marks First Major Telecast With Large-Scale Deployment of Claypaky Xtylos Fixtures

2020 Grammy Awards Marks First Major Telecast With Large-Scale Deployment of Cla...

31/05/2020

Cultuur Centrum Brugge Makes Major Investment In Yamaha Mixing Consoles

Cultuur Centrum Brugge Makes Major Investment In Yamaha Mixing Consoles posted: 31/05/2020 The 150 year old Koningklijke Stadschouwburg (Royal City Theate...

31/05/2020

Inspired in self-isolation

Inspired in self-isolation posted: 31/05/2020 With Covid-19 lockdowns worldwide and health authorities urging people to self-isolate and practice social d...

31/05/2020

Real-time Image-Cytometry for Next Generation Single-cell Theranostics Applications

Engineers from Vision Research Inc. (the makers of Phantom Cameras) & Spicatek I...

30/05/2020

Sound and Vision Entertainment and Freeman Provide Secure Remote Production Needs for Spring Draft

Sound and Vision Entertainment and Freeman Provide Secure Remote Production Need...

30/05/2020

Sooner Routhier, Cory FitzGerald and Travis Shirley on June 3rd Elation Hour

Sooner Routhier, Cory FitzGerald and Travis Shirley on June 3rd Elation Hour posted: 30/05/2020 Top lighting designers Sooner Routhier, Cory FitzGerald and ...

30/05/2020

LTN Global launches LTN Wave: an IP-based alternative to satellite distribution

LTN Global launches LTN Wave: an IP-based alternative to satellite distribution posted: 30/05/2020 LTN Global, the industry leader in transformative media t...

30/05/2020

Fans in Poland will return on stadiums

Fans in Poland will return on stadiums posted: 29/05/2020 Football fans in Poland will be able to watch matches at the stadiums starting from 19th of June...

30/05/2020

How active streaming protection can ensure service security

As operators extend or migrate their service to an IP environment new challenges arise. Unlike traditional linear TV, the network and endpoint devices are not c...

30/05/2020

Net Insight announces changes to Executive Management team

Net Insight selected for new nationwide IP media network in the Middle East Stockholm, Sweden - Net Insight's partner Middle East Telecommunications Company...

29/05/2020

Sky Sports will show 64 live Premier League games, and make 25 available free to air

64 live games on Sky Sports from the provisional re-start date of 17th June 25 ...

29/05/2020

Sky News to debate how the world will change after COVID-19

Sky News has announced a new series of debate programmes titled After The Pandemic: Our New World, the first 'The World At Large' will air on Monday 1 ...

29/05/2020

Industrial network market shares 2020 according to HMS Networks

Increased market share for Industrial Ethernet fieldbus decline continues and wireless stays stable Industrial network connectivity for devices and machines i...

29/05/2020

The second edition of the Shah Marai Award, launched by AFP, is won by Naim Nadir

Photographer Naim Nadir, from Kabul, has won the second edition of the Shah Mara...

29/05/2020

ITV Racing to broadcast 21 races on first weekend as British racing resumes

Pictured: Ed Chamberlin ITV Racing to broadcast 21 races on first weekend as British racing resumes ITV Racing is planning to resume broadcasting with three d...

29/05/2020

Sound and Vision Entertainment and Freeman Provide Secure Remote Production Needs for Spring Draft

Clear-Com's Eclipse HX and Agent-IC Aid in Communications Solution Sound ...

29/05/2020

SmarTone deploys 5G broadly across Hong Kong using Ericsson Spectrum Sharing

SmarTone has launched its 5G service in Hong Kong, offering high-speed 5G connectivity and broad network coverage both indoors and outdoors. SmarTone becomes th...

29/05/2020

Join SGO to celebrate another great year of Mistika VR with outstanding VR projects and connect with the global VR community

View Larger Image To mark the third anniversary of industry-standard VR stitc...

29/05/2020

COVID-19 Network Traffic Surge Isn't Impacting Environment Confirm Telecom Operators

More Energy Efficient Networks and Renewable Energy Usage are Negating Negative ...

29/05/2020

GSMA and O-RAN Alliance Collaborate on Opening up 5G Networks

Collaboration Aims to Accelerate Industry-Wide Consensus on the Adoption of Open, Interoperable Interfaces and Radio Access Network Virtualisation London: The ...

29/05/2020

Stay-at-home deals: updated Friday 29th May

Software to keep you sane during self-isolation Staying sane during social isolation isn't easy, but a number of software companies have stepped up to t...

29/05/2020

SES to Restructure and Consolidate Part of European Operations into Luxembourg Headquarters

Written on 29 May 2020 Measures are part of company's ongoing strategy to ...

29/05/2020

The animation industry adapts to current circumstances

The animation industry adapts to current circumstances Esta industria ha demostrado en esta crisis una capacidad de respuesta que no por esperada ha sido meno...

29/05/2020

Feelworld estrena los nuevos monitores LUT 7 y LUT 7S

Feelworld estrena los nuevos monitores LUT 7 y LUT 7S Son monitores profesionales de Broadcast dise ados para preproducci n, post producci n y calibraci n de c...

29/05/2020

Canary Islands reactivates the audiovisual sector through remote filming

Canary Islands reactivates the audiovisual sector through remote filming Gracias a esta f rmula de rodaje y producci n ya no es necesaria la presencia f sica d...

29/05/2020

WIP Latam and WIP Europe are born, the new work in progress' of the San Sebastian Festival

WIP Latam and WIP Europe are born, the new work in progress' of the San Seb...

29/05/2020

Acacias 38' resumes filming with triple unit and waterproof equipment

Acacias 38' resumes filming with triple unit and waterproof equipment Durante la interrupci n, el equipo de guion ha reescrito secuencias para adaptarlas a...

29/05/2020

Sapec supplies Nevion equipment for transmissions under DVB-T2 in Castilla-La Mancha

Sapec supplies Nevion equipment for transmissions under DVB-T2 in Castilla-La Ma...

29/05/2020

Dazn seeks new investors to deal with the coronavirus crisis

Dazn seeks new investors to deal with the coronavirus crisis Su accionista mayoritario, el multimillonatio Len Blavatnik, est explorando diferentes posibilida...

29/05/2020

Claypaky Scenius Unicos Light Up Royal Women's Hospital in Melbourne Australia

Claypaky Scenius Unicos Light Up Royal Women's Hospital in Melbourne Austral...

29/05/2020

Dynamic lighting system under Obsidian control continues high standards at top Russian cultural institution

Dynamic lighting system under Obsidian control continues high standards at top R...

29/05/2020

Audio Lisbon goes immersive with Genelec

Audio Lisbon goes immersive with Genelec posted: 28/05/2020 Genelec Smart Active Monitors are central to the immersive setup at Audio Lisbon's new post ...

29/05/2020

DPA Unveils 4097 Micro Shotgun Microphone And Interview Kit

DPA Unveils 4097 Micro Shotgun Microphone And Interview Kit posted: 28/05/2020 New Solution Gives Journalists a Miking Option that Adheres to Social Dista...

29/05/2020

Infront's Bruno Marty on seeking digital distractions from empty seats

Infronts Bruno Marty on seeking digital distractions from empty seats posted: 29/05/2020 Infront Senior Vice President of ProSports Bruno Marty spoke to CNN...

29/05/2020

The International Hockey Federation (FIH) and NAGRA sign a ten-year partnership to deliver a game changing digital experience for fans

The International Hockey Federation (FIH) and NAGRA sign a ten-year partnership ...

29/05/2020

Robe for Melodifestivalen 2020

Robe for Melodifestivalen 2020 posted: 29/05/2020 Top Swedish LD Fredrik Jonsson of Eyebrow Designs has lit Melodifestivalen since 2002, capturing all the...

29/05/2020

Sound Semiconductor update a classic filter

New SSI2140 is based on a classic Dave Rossum IC Component manufacturers Sound Semiconductor have announced a brand-new filter chip, based on the classic SS...

29/05/2020

BAFTA confirms TV Awards details

Events will take place as closed studio, socially-distanced shows By Jenny Priestley Published: May 29, 2020 Events will take place as closed studio, socia...

29/05/2020

Social distancing coming to Immersive van...

LAtelier des Lumieres in Paris, home of the European van Gogh exhibition. Social distancing is here to stay and at the Immersive van Gogh exhibition in Toront...

29/05/2020

AJA Announces Ki Pro Ultra 12G

AJA Announces Ki Pro Ultra 12G posted: 28/05/2020 Multi-Channel HD Recorder and 4K/UltraHD/2K/HD Recorder/Player with 12G-SDI Connectivity AJA Video Syst...

29/05/2020

From Life Hacks to Light Humor, Check Out the Nine Indonesian Podcasts Coming Exclusively to Spotify

Podcasts continue to rise in popularity around the world, and there's one co...

29/05/2020

Spotify Launches the Official Normal People' Soundtrack

Today, Spotify launched the official soundtrack playlist for the Ireland-set drama Normal People, which has become a sensation since premiering on BBC Three and...

28/05/2020

Calrec Helps Capture Captain Tom Moore's 100th Birthday Broadcast

When Sound Engineer Paul Cutler was asked to mix Captain Tom Moore's 100th birthday celebrations for a live broadcast, his first move was to hire a Calrec B...

28/05/2020

Calrec's Dave Sampson moves into new IP role as Network Specialist

Calrec has created a new position to further cement its reputation as a market leader in IP technology. Dave Sampson has taken on the role of Network Specialist...

28/05/2020

ABC's auditing services extended to include TAG's Anti-Piracy and Anti-Malware initiatives

28/05/2020 We're pleased to announce we've expanded our independent val...

28/05/2020

Broadpeak Makes High-Quality 5G Video Experiences a Reality With MobiledgeX Edge Compute Infrastructure

Broadpeak Makes High-Quality 5G Video Experiences a Reality With MobiledgeX Edge...

28/05/2020

RT Player launches Love in Isolation

RT has today announced a brand new RT Player Original series, Love in Isolation, which will start on 9 June. Since lockdown and social distancing became the n...

28/05/2020

SGO released a new upgrade of Mistika 10 with a Tangent color grading panels remap and AJA T-Tap I/O support

View Larger Image SGO's recently released Mistika 10 received a new upgra...