Sony Digital Rapids Pixel Power calrec Sony

Consumers Prefer Remote Help for Cable Issues Amid COVID-19

21/05/2020

TEL AVIV, Israel-A new report from TechSee shows how consumers are being impacted by the coronavirus pandemic when it comes to getting service for utilities like cable. Health concerns, as well as overall convenience, have more people preferring remote service options (61%) over having technicians come to their homes to fix an issue.

These findings are based on a 1,000-person consumer poll that aimed to see how attitudes have changed to customer service practices during the COVID-19 outbreak.

TechSee found that 75% of consumers do not want technicians in or around their homes at this time, and 60% said that they would consider cancelling a contract with a provider if technicians did not follow safety measures like wearing personal protective equipment or sanitation. Still, 57% of consumers expect providers to resolve service and equipment issues as quickly and effectively as before the pandemic.

The 61% of people who say they now prefer remote assistance point to the ability to troubleshoot or resolve issues on their own-with the option of a remote technician-while others utilize visual support solutions.

A shift away from costly and time-consuming technician dispatches was always inevitable, said Eitan Cohen, CEO of TechSee. Consumers have long preferred the ease and convenience of visual assistance. But now we see that shift rapidly accelerating due to the current circumstances.

Additional findings included that 20% of consumers would refuse a technician dispatch regardless of safety procedures. In the event that a technician must be sent: 68% expect a shorter-than-normal visit; 80% expect the proper PPE to be worn; 59% expect tools and vehicles to be sanitized; and 75% expect technicians to abide by social distancing guidelines.

TechSee also shared that the cable industry (as well as other telecom areas) is expected to see a loss in revenue this year of 3.4%, which would equate to $40 billion.

TechSee is a computer vision AI-enabled visual assistance provider that is currently partnered with Verizon, Vodafone, Sky, Virgin, Altice, Orange and Liberty Global on developing remote visual assistance. For more information, visit www.techsee.co.
LINK: https://www.tvtechnology.com/news/consumers-prefer-remote-help-for-cab...
See more stories from tvtechnology

Most recent headlines

29/05/2020

From Life Hacks to Light Humor, Check Out the Nine Indonesian Podcasts Coming Exclusively to Spotify

Podcasts continue to rise in popularity around the world, and there's one co...

29/05/2020

Spotify Launches the Official Normal People' Soundtrack

Today, Spotify launched the official soundtrack playlist for the Ireland-set drama Normal People, which has become a sensation since premiering on BBC Three and...

29/05/2020

The Switch Launches New MIMiC' Cloud-Based, REMI Production-as-a-Service Platform

The Switch Launches New MIMiC' Cloud-Based, REMI Production-as-a-Service Pl...

29/05/2020

DTV Audio Group Webinar Examines Evolving At-Home Workflows

DTV Audio Group Webinar Examines Evolving At-Home Workflows The pandemic has taken REMI-style production to actual homes By Dan Daley, Audio Editor Thursday,...

29/05/2020

Tech Focus: Networked Audio, Part 1 - Standards Help the Technology Grow Up

Tech Focus: Networked Audio, Part 1 - Standards Help the Technology Grow Up SMPTE 2110, NMOS, AES70, and others aid in increasing adoption for broadcast sports ...

29/05/2020

Tech Focus: Networked Audio, Part 2 - SMPTE Readies a Refresh for ST 2110

Tech Focus: Networked Audio, Part 2 - SMPTE Readies a Refresh for ST 2110 The familiar standards suite is transitioning to IP By Dan Daley, Audio Editor Thur...

29/05/2020

ARRI Lighting Appoints Ivo Ivanovski GM, Business Unit

ARRI Lighting Appoints Ivo Ivanovski GM, Business Unit By Ken Kerschbaumer, Editorial Director Thursday, May 28, 2020 - 9:50 am Print This Story | Subscri...

29/05/2020

Legends Behind the Lens: Ray Dolby

Legends Behind the Lens: Ray Dolby The man behind the most iconic name in audio brought broadcast to the ears of sports fans By Brandon Costa, Director of Digi...

28/05/2020

Calrec Helps Capture Captain Tom Moore's 100th Birthday Broadcast

When Sound Engineer Paul Cutler was asked to mix Captain Tom Moore's 100th birthday celebrations for a live broadcast, his first move was to hire a Calrec B...

28/05/2020

Calrec's Dave Sampson moves into new IP role as Network Specialist

Calrec has created a new position to further cement its reputation as a market leader in IP technology. Dave Sampson has taken on the role of Network Specialist...

28/05/2020

HBO Max Officially Launches

LOS ANGELES-HBO Max, the streaming service created by WarnerMedia, is now available, adding a new platform for consumers' seemingly constant expanding optio...

28/05/2020

Dolby Labs Certifies SSIMPLUS for Dolby Vision Monitoring

WATERLOO, Ontario-Dolby Laboratories has approved SSIMWAVE's SSIMPLUS Viewer Experience monitoring product for its ability to decode Dolby Vision-enabled co...

28/05/2020

U.S. Pay TV Revenue Projected to Drop 35% to $57.4B by 2025

LONDON-Global pay-TV revenue will fall to $150 billion in 2025, from a peak of $202 billion in 2016, despite the addition of 35 million additional subscribers, ...

28/05/2020

Cable-Tec Expo 2020 Not Happening in Denver

EXTON, Pa.-Cable-Tec Expo 2020 will not be happening in Denver this October after SCTE-ISBE received notification from Colorado Gov. Jared Polis that the Colora...

28/05/2020

ABC's auditing services extended to include TAG's Anti-Piracy and Anti-Malware initiatives

28/05/2020 We're pleased to announce we've expanded our independent val...

28/05/2020

Broadpeak Makes High-Quality 5G Video Experiences a Reality With MobiledgeX Edge Compute Infrastructure

Broadpeak Makes High-Quality 5G Video Experiences a Reality With MobiledgeX Edge...

28/05/2020

RT Player launches Love in Isolation

RT has today announced a brand new RT Player Original series, Love in Isolation, which will start on 9 June. Since lockdown and social distancing became the n...

28/05/2020

TVU Mobile Backpack Transmitters a Game Changer for a Leading Australian Broadcaster in More Ways Than One

TVU Mobile Backpack Transmitters a Game Changer for a Leading Australian Broadca...

28/05/2020

Global Media Organizations Retransmit Manned SpaceX Falcon 9 Rocket Launch

Global Media Organizations Retransmit Manned SpaceX Falcon 9 Rocket LaunchSocial Distancing Requirements Minimize Broadcast Equipment at NASA Site; TVU's IP...

28/05/2020

SGO released a new upgrade of Mistika 10 with a Tangent color grading panels remap and AJA T-Tap I/O support

View Larger Image SGO's recently released Mistika 10 received a new upgra...

28/05/2020

Cisco Announces June 2020 Events with the Financial Community

SAN JOSE, Calif.,--- May 28, 2020 --- Cisco today announced that it will participate in the following conferences with the financial community during the month ...

28/05/2020

Cisco Announces Intent to Acquire ThousandEyes

News Summary: The combination of Cisco's expertise in network and application performance and ThousandEyes' visibility into the Internet will provide c...

28/05/2020

Cinegy releases free TURBOCUT plugin for Adobe CC

Munich, Germany, 28 May 2020 - Cinegy today announced TURBOCUT, a new Adobe CC plug-in which significantly accelerates the editing of H.264/HEVC by utilising th...

28/05/2020

Colour Online: Baselight Q&A. Thursday, June 4, 18:00 BST

Baselight Q&A with FilmLight's Andy Minuth, Daniele Siragusano and Martin Tlaskal Register for Colour Online Thursday, June 4 10:00 Los Angeles | 13:00 ...

28/05/2020

Considerations when choosing industrial or consumer grade modems and routers?

In this article we will examine and evaluate the differences between the main types of product design and construct required to satisfy the various operational,...

28/05/2020

AES Virtual Vienna Convention Workshop Schedule Announced

Posted: Wednesday, May 20, 2020 --...

28/05/2020

Creatives In Residence #05: Simon Couchman - ICG

Posted on 28 May 2020 Our Creative Director, Simon Couchman was asked to be featured in Creative Lancashires kitchen table stories - a series of profiles on pe...

28/05/2020

The International Hockey Federation (FIH) and NAGRA sign a ten-year partnership to deliver a game changing digital experience for fans

In close cooperation with the FIH, NAGRA will deploy and operate a direct-to-con...

28/05/2020

NETFLIX DEBUTS OFFICIAL TRAILER FOR JO KOY: IN HIS ELEMENTS

The Third Special From Jo Koy Is Set To Premiere Globally On Netflix June 12, 2020 Watch Trailer HERE Download Key Art HERE Watch Announcement HERE Downl...

28/05/2020

PAUL FEIG TO DIRECT THE SCHOOL FOR GOOD AND EVIL FOR NETFLIX

Director: Paul Feig (A Simple Favor, Ghostbusters, Spy) Writer: David Magee (Life of Pi, Mary Poppins Returns, Finding Neverland) and Laura Solon (Office Chris...

28/05/2020

NAB Leadership Foundation Announces 2020 Service to America Awards Finalists

NAB Leadership Foundation Announces 2020 Service to America Awards Finalists -- Celebration of Service to America Awards program accessible online and available...

28/05/2020

Great content still needs a great engagement strategy to drive viewers

By James Manderson, general manager at customer engagement platform Braze EMEA By Contributor Published: May 28, 2020 By James Manderson, general manager a...

28/05/2020

Artists Take Viewers into the Mind of Dell Optimizers Built-in AI

AUSTIN, TX - Dell Blue, the internal creative agency for Dell, has debuted the launch campaign for Dell Optimizer, Dell Technologys AI-based software for workst...

28/05/2020

Lightstorm Entertainment Uses Blacmagic Design

LOS ANGELES - Blackmagic Design has announced that Lightstorm Entertainment used an extensive array of Blackmagic products, including the Teranex AV, Smart Vide...

28/05/2020

Khronos Releases OpenVG 1.1 Lite Provisional Spec

BEAVERTON, OR - The Khronos Group, an open consortium of industry-leading companies creating graphics and compute interoperability standards, has publicly rel...

28/05/2020

RTV Slovenia Expands Partnership with Dalet to Transform End-to-End News Workflows for Radio and TV with Dalet Galaxy five

RTV Slovenia Expands Partnership with Dalet to Transform End-to-End News Workflo...

28/05/2020

Archiware offers free P5 Desktop LTO Edition License during COVID-19

-- Archiware, manufacturer of Archive and Backup software for the Media & Entertainment industry provides free licenses to support data security in production...

28/05/2020

EditShare and Adobe Collaborate to Enable Remote Production and Group Editing Workflows

-- EditShare , a technology leader that specializes in secure media management...

28/05/2020

Sonnet Announces Internal Drive Mount for 2019 Mac Pro, Supports Up to Three SATA Drives of Choice

-- Sonnet Technologies today announced the Fusion Flex J3i three-drive mounti...

28/05/2020

Interactive YouTube Game Show Quizuna Relies on ATEM Mini Pro for Live Streaming

-- Blackmagic Design today announced that its ATEM Mini Pro live production switcher is being used to power the recently premiered interactive talk and quiz s...

28/05/2020

Blackmagic Design Announces Blackmagic URSA Mini Pro 4.6K Update

-- Blackmagic Design today announced a major new software update for the original Blackmagic URSA Mini Pro 4.6K camera that adds localization for 11 languages...

28/05/2020

Riedel and RRN Deliver Remote Mastering Service for Live-Streamed Peter Maffay Concert

Riedel and RRN Deliver Remote Mastering Service for Live-Streamed Peter Maffay C...

28/05/2020

Astera For Floating Lotus Yoga Streaming

Astera For Floating Lotus Yoga Streaming posted: 28/05/2020 Nalini Tebbey owns and runs Floating Lotus, a thriving yoga studio based in Helensvale, Gold C...

28/05/2020

The Switch launches cloud-based TV Production-as-a-Service to deliver industry's most flexible and comprehensive live production platform

The Switch launches cloud-based TV Production-as-a-Service to deliver industry&#...

28/05/2020

Adobe partners with EditShare, Cinegy

Partnerships relate to remote production and editing By Jenny Priestley Published: May 28, 2020 Partnerships relate to remote production and editing targ...

28/05/2020

Bectu hosting meeting to discuss Covid-19's impact on OB workers

Meeting is open to Bectu members and non-members By Jenny Priestley Published: May 28, 2020 Meeting is open to Bectu members and non-members target=_blan...

28/05/2020

Workplace productivity tools added to TIG...

Technological Innovations Group (TIG) has added workspace technology specialist Embrava Technologies to its portfolio. TIG is offering Embrava's workspace...

28/05/2020

Resolutions of Nokia Corporations Annual General Meeting 2020

Resolutions of Nokia Corporations Annual General Meeting 2020 Nokia Corporation Stock Exchange Release May 27, 2020 at 16:00 (CET 1) Resolutions of Noki...

28/05/2020

Sky's National General Knowledge Test launches today featuring 100 questions that everyone should know

Test launched following new research which reveals the UK is a nation of quiz ad...