Editor's note: This post is part of the AI On blog series, which explores the latest techniques and real-world applications of agentic AI, chatbots and copilots. The series will also highlight the NVIDIA software and hardware powering advanced AI agents, which form the foundation of AI query engines that gather insights and perform tasks to transform everyday experiences and reshape industries.
To enhance productivity and upskill workers, organizations worldwide are seeking ways to provide consistent, around-the-clock customer service with greater speed, accuracy and scale.
Intelligent AI agents offer one such solution. They deliver advanced problem-solving capabilities and integrate vast and disparate sources of data to understand and respond to natural language.
Powered by generative AI and agentic AI, digital avatars are boosting efficiency across industries like healthcare, telecom, manufacturing, retail and more. According to Gartner, by 2028, 45% of organizations with more than 500 employees will use employee AI avatars to expand the capacity of human capital.1
From educating prospects on policies to giving customers personalized solutions, AI is helping organizations optimize revenue streams and elevate employee knowledge and productivity.
Where Context-Aware AI Avatars Are Most Impactful Staying ahead in a competitive, evolving market requires continuous learning and analysis. AI avatars - also referred to as digital humans - are addressing key concerns and enhancing operations across industries.
One key benefit of agentic digital human technology is the ability to offer consistent, multilingual support and personalized guidance for a variety of use cases.
For instance, a medical-based AI agent can provide 24/7 virtual intake and support telehealth services. Or, a virtual financial advisor can help enhance client security and financial literacy by alerting bank customers of potential fraud, or offering personalized offers and investment tips based on their unique portfolio.
These digital humans boost efficiency, cut costs and enhance customer loyalty. Some key ways digital humans can be applied include:
Personalized, On-Brand Customer Assistance: A digital human interface can provide a personal touch when educating new customers on a company's products and service portfolios. They can provide ongoing customer support, offering immediate responses and solving problems without the need for a live operator.
Enhanced Employee Onboarding: Intelligent AI assistants can offer streamlined, adaptable, personalized employee onboarding, whether in hospitals or offices, by providing consistent access to updated institutional knowledge at scale. With pluggable, customizable retrieval-augmented generation (RAG), these assistants can deliver real-time answers to queries while maintaining a deep understanding of company-specific data.
Seamless Communication Across Languages: In global enterprises, communication barriers can slow down operations. AI-powered avatars with natural language processing capabilities can communicate effortlessly across languages. This is especially useful in customer service or employee training environments where multilingual support is crucial.
Learn more by listening to the NVIDIA AI Podcast episode with Kanjun Qiu, CEO of Imbue, who shares insights on how to build smarter AI agents.
Interactive AI Agents With Text-to-Speech and Speech-to-Text With text-to-speech and speech-to-text capabilities, AI agents can offer enhanced interactivity and engagement in customer service interactions.
SoftServe, an IT consulting and digital services provider, has built several digital humans for a variety of use cases, highlighting the technology's potential to enhance user experiences.
SoftServe's Digital Concierge is accelerated by NVIDIA AI Blueprints and NVIDIA ACE technologies to rapidly deploy scalable, customizable digital humans across diverse infrastructures.
GEN, SoftServe's virtual customer service assistant and digital concierge, makes customer service more engaging by providing lifelike interactions, continuous availability, personalized responses and simultaneous access to all necessary knowledge bases.
SoftServe also developed FINNA, an AI-powered virtual financial advisor that can provide financial guidance tailored to a client's profile and simplify complex financial terminology. It helps streamline onboarding and due diligence, supporting goal-oriented financial planning and risk assessment.
AISHA is another AI-powered digital human developed by SoftServe with NVIDIA technology. Created for the UAE Ministry of Justice, the digital human significantly improves judicial processes by reducing case review times, enhancing the accuracy of rulings and providing rapid access to legal databases. It demonstrates how generative AI can bridge the gap between technology and meaningful user interaction to enhance customer service and operational efficiency in the judicial sector.
How to Design AI Agents With Avatar and Speech Features Designing AI agents with avatar and speech features involves several key steps
Determine the use case: Choose between 2D or 3D avatars based on the required level of immersion and interaction.
Avatar development:
For 3D avatars, use specialized software and technical expertise to create lifelike movements and photorealism.
For 2D avatars, opt for quicker development suitable for web-embedded solutions.
Integrate speech technologies: Use NVIDIA Riva for world-class automatic speech recognition, along with text-to-speech to enable verbal interactions.
Rendering options: Use NVIDIA Omniverse RTX Renderer technology or Unreal Engine tools for 3D avatars to achieve high-quality output and compute efficiency.
Deployment: Tap cloud-native deployment for real-time output and scalability, particularly for
Most recent headlines
06/10/2025
France T l visions, France's leading broadcaster, has received the 2025 EBU ...
04/09/2025
Monumental Sports & Entertainment (MSE), in collaboration with Dalet, has been a...
30/08/2025
WASHINGTON The Federal Communications Commission has adopted its FY 2025 Regulatory Fees Order that establishes the regulatory fee rates for the broadcast stati...
29/08/2025
Australian Red Cross and SBS launch training to help workplaces in the fight aga...
29/08/2025
The National Film and Video Foundation (NFVF), an agency of the Department of Sp...
29/08/2025
L3Harris Technologies has concentrated decades of expertise across the entire enterprise to develop affordable and reliable best-of-breed solutions to rapidly c...
29/08/2025
BURBANK, Calif. The CW Network and the Pac-12 Conference have announced a new media rights deal that will extend their broadcast partnership beginning with the ...
29/08/2025
NEW YORK Gracenote has released a new analysis of its global video dataset showing that the number of FAST channels grew nearly 14% from Q1 2025 and 76% since 2...
29/08/2025
SAN JOSE, Calif. Harmonic has announced a series of improvements to its live sports streaming solution that the company said will improve fan engagement, protec...
29/08/2025
NEW YORK and LOS ANGELES Fox Corp. and YouTube TV last night announced a renewal of the full portfolio of Fox networks, including Fox News Channel, Fox Business...
29/08/2025
Budapest, Hungary, August 2025 - The integration of Microsoft Teams Rooms (MTR) with Lightware's Taurus universal matrix switchers delivers a new level of f...
29/08/2025
Frequency, the engine behind many of the world's best-known streaming television channels, today announced it will launch Studio Live, a next-generation uni...
29/08/2025
In an era when AI and cyber resilience are essential, Scality will mark the 10th anniversary of Scality Day on October 16, 2025 in Paris. This flagship global e...
29/08/2025
Disguise's In-House Creative and Technical Teams Pre-Visualised, Programmed and Delivered Content for the Experience, All Powered by EX 3+
Technology solu...
29/08/2025
Disguise will be demonstrating the latest workflows for TV, film and live events on a number of partner booths at the show
Disguise, the industry-leading tech...
29/08/2025
STOCKHOLM, Sweden Accedo will showcase Accedo Compose, its AI agent-powered modular orchestration layer that assists streaming providers in transitioning client...
29/08/2025
LOS ANGELES Cineverse has announced that it is working with Xperi to bring four of its streaming channels to automobiles for the first time as part of the DTS A...
29/08/2025
DALLAS & ATLANTA Gray Media has announced an agreement with the sports streaming service Victory+ to simulcast 17 Dallas Stars NHL games in 15 television market...
29/08/2025
NEW YORK AND CULVER CITY Comcast NBCUniversal and Amazon have announced new and extended distribution agreements that will expand the content available on their...
29/08/2025
FOOTHILL RANCH, Calif. RED Digital Cinema will feature its Cine-Broadcast Module supporting live broadcast workflows during IBC2025, Sept. 12-15, at the RAI Ams...
29/08/2025
29 Aug 2025
Kyivstar Rings Opening Bell at Nasdaq Marking Landmark Listing and ...
29/08/2025
More than half of all NFL games live on Sky for the first timeFriday 29 August 2025
Sky Sports has announced a new three-year deal with the NFL, extending its ...
29/08/2025
Back to All News
RIV4LRIES: The Trailer of the New Series With Samuele Carrino ...
29/08/2025
Get ready for an inspiring and emotional insight into the world of competitive Irish dancing with My Story: Tomi Champion of the World airing on RT 2 this monda...
29/08/2025
RT has today announced that David McCullagh is to be the new presenter of RT Radio 1's flagship Today programme, which airs every weekday at 10am, replaci...
28/08/2025
By Kristin Feeley, Director, Documentary Film & Artist Programs
If you want to tell untold stories, if you want to give voice to the voiceless, you've got ...
28/08/2025
Directed by Steven Bognar and Julia Reichert, Sundance Institute-supported Amer...
28/08/2025
Corridos have been a cornerstone of M sica Mexicana for generations, telling stories rooted in everyday life. Now, a new chapter is taking shape: motivational c...
28/08/2025
Los corridos han sido un pilar de la M sica Mexicana durante generaciones, contando historias enraizadas en la vida cotidiana. Ahora, un nuevo cap tulo est tom...
28/08/2025
Earlier this month, we promised our Verano Forever party would bring the heat, a...
28/08/2025
L3Harris will provide the Polish F-16V fleet with the Viper Shield electronic warfare system as part of an upgrade program....
28/08/2025
Bilbao, August 26, 2025 - AgileTV, an international television and video technol...
28/08/2025
Ken Wilkinson is an Emmy Awards nominated New York audio engineer who specialises in production sound mixing for film, commercial, episodic and documentary work...
28/08/2025
NEW YORK FuboTV today announced that it will launch Fubo Sports, a skinny bundle that focuses on sports with a subscription price of $56 monthly....
28/08/2025
NEVADA City, Calif. At IBC2025, Sept. 12-15 at the RAI Amsterdam, Telestream will debut its new Global Ingest strategy, introducing a next-generation ingest arc...
28/08/2025
Dr. Rhoda Bernard Releases Groundbreaking Debut Book on Accessible Arts Educatio...
28/08/2025
TAG Video Systems, the leader in software-based IP end-to-end workflow monitoring, deep probing, and real-time visualization, has named Oliver Gappa as Sales Di...
28/08/2025
AI-based voice enhancement will be among a series of innovations making their IBC 2025 debut on the DHD stand B46 in Hall 8 at the RAI Amsterdam Convention Cent...
28/08/2025
Telef nica Servicios Audiovisuales (TSA), the leading system integrator and service provider in the media sector in Spain, with the support of Appear, the globa...
28/08/2025
To fully immerse sailing fans in the world's biggest offshore yacht race, production company, Optical Media turned to LiveU's On-site Production solutio...
28/08/2025
Working with Calrec on its most recent overhaul, radio and television broadcaster, WNED has migrated to a fully IP infrastructure with multiple Type R consoles,...
28/08/2025
Cleeng, the Subscriber Retention Management (SRM ) inventor, has unveiled Cleeng Pro, the first-ever direct-to-consumer (D2C) subscription management platform t...
28/08/2025
Zixi, the industry leader in live broadcast-quality video over IP, today announced that French media distribution platform OKAST has selected Zixi to enable rel...
28/08/2025
Solution offers a streamlined, speaker-free architecture to optimize integration with premium external loudspeakers and advanced loudness metering
Nixer Pro Au...
28/08/2025
Cinegy, the premier provider of software-defined television technology, has announced a strategic partnership with Vision One Touch Film Production Services L.L...
28/08/2025
Telestream, a global leader in media workflow technologies, will debut its new Global Ingest strategy at IBC2025, introducing a next-generation ingest architect...
28/08/2025
Tier 1 operator selects Broadpeak to power high-performance, unified CDN solution across Norway, Sweden and Finland
Broadpeak, a leader in streaming and moneti...
28/08/2025
Leading video software provider, Synamedia, today announced that 24 Frames Digital, one of India's leading live event streaming service providers, has chose...
28/08/2025
Meet VisualOn at IBC2025: See What's Next in AI-Powered Video Streaming Join VisualOn at IBC2025 and discover how our AI-driven Optimizer and advanced media...
Editor's note: This post is part of the AI On blog series, which explores the latest techniques and real-world applications of agentic AI, chatbots and copilots. The series will also highlight the NVIDIA software and hardware powering advanced AI agents, which form the foundation of AI query engines that gather insights and perform tasks to transform everyday experiences and reshape industries.
