Editor's note: This post is part of the AI On blog series, which explores the latest techniques and real-world applications of agentic AI, chatbots and copilots. The series will also highlight the NVIDIA software and hardware powering advanced AI agents, which form the foundation of AI query engines that gather insights and perform tasks to transform everyday experiences and reshape industries.
To enhance productivity and upskill workers, organizations worldwide are seeking ways to provide consistent, around-the-clock customer service with greater speed, accuracy and scale.
Intelligent AI agents offer one such solution. They deliver advanced problem-solving capabilities and integrate vast and disparate sources of data to understand and respond to natural language.
Powered by generative AI and agentic AI, digital avatars are boosting efficiency across industries like healthcare, telecom, manufacturing, retail and more. According to Gartner, by 2028, 45% of organizations with more than 500 employees will use employee AI avatars to expand the capacity of human capital.1
From educating prospects on policies to giving customers personalized solutions, AI is helping organizations optimize revenue streams and elevate employee knowledge and productivity.
Where Context-Aware AI Avatars Are Most Impactful Staying ahead in a competitive, evolving market requires continuous learning and analysis. AI avatars - also referred to as digital humans - are addressing key concerns and enhancing operations across industries.
One key benefit of agentic digital human technology is the ability to offer consistent, multilingual support and personalized guidance for a variety of use cases.
For instance, a medical-based AI agent can provide 24/7 virtual intake and support telehealth services. Or, a virtual financial advisor can help enhance client security and financial literacy by alerting bank customers of potential fraud, or offering personalized offers and investment tips based on their unique portfolio.
These digital humans boost efficiency, cut costs and enhance customer loyalty. Some key ways digital humans can be applied include:
Personalized, On-Brand Customer Assistance: A digital human interface can provide a personal touch when educating new customers on a company's products and service portfolios. They can provide ongoing customer support, offering immediate responses and solving problems without the need for a live operator.
Enhanced Employee Onboarding: Intelligent AI assistants can offer streamlined, adaptable, personalized employee onboarding, whether in hospitals or offices, by providing consistent access to updated institutional knowledge at scale. With pluggable, customizable retrieval-augmented generation (RAG), these assistants can deliver real-time answers to queries while maintaining a deep understanding of company-specific data.
Seamless Communication Across Languages: In global enterprises, communication barriers can slow down operations. AI-powered avatars with natural language processing capabilities can communicate effortlessly across languages. This is especially useful in customer service or employee training environments where multilingual support is crucial.
Learn more by listening to the NVIDIA AI Podcast episode with Kanjun Qiu, CEO of Imbue, who shares insights on how to build smarter AI agents.
Interactive AI Agents With Text-to-Speech and Speech-to-Text With text-to-speech and speech-to-text capabilities, AI agents can offer enhanced interactivity and engagement in customer service interactions.
SoftServe, an IT consulting and digital services provider, has built several digital humans for a variety of use cases, highlighting the technology's potential to enhance user experiences.
SoftServe's Digital Concierge is accelerated by NVIDIA AI Blueprints and NVIDIA ACE technologies to rapidly deploy scalable, customizable digital humans across diverse infrastructures.
GEN, SoftServe's virtual customer service assistant and digital concierge, makes customer service more engaging by providing lifelike interactions, continuous availability, personalized responses and simultaneous access to all necessary knowledge bases.
SoftServe also developed FINNA, an AI-powered virtual financial advisor that can provide financial guidance tailored to a client's profile and simplify complex financial terminology. It helps streamline onboarding and due diligence, supporting goal-oriented financial planning and risk assessment.
AISHA is another AI-powered digital human developed by SoftServe with NVIDIA technology. Created for the UAE Ministry of Justice, the digital human significantly improves judicial processes by reducing case review times, enhancing the accuracy of rulings and providing rapid access to legal databases. It demonstrates how generative AI can bridge the gap between technology and meaningful user interaction to enhance customer service and operational efficiency in the judicial sector.
How to Design AI Agents With Avatar and Speech Features Designing AI agents with avatar and speech features involves several key steps
Determine the use case: Choose between 2D or 3D avatars based on the required level of immersion and interaction.
Avatar development:
For 3D avatars, use specialized software and technical expertise to create lifelike movements and photorealism.
For 2D avatars, opt for quicker development suitable for web-embedded solutions.
Integrate speech technologies: Use NVIDIA Riva for world-class automatic speech recognition, along with text-to-speech to enable verbal interactions.
Rendering options: Use NVIDIA Omniverse RTX Renderer technology or Unreal Engine tools for 3D avatars to achieve high-quality output and compute efficiency.
Deployment: Tap cloud-native deployment for real-time output and scalability, particularly for
More from Nvidia
13/09/2025
Celtic languages - including Cornish, Irish, Scottish Gaelic and Welsh - are the U.K.'s oldest living languages. To empower their speakers, the UK-LLM sover...
10/09/2025
GeForce NOW Blackwell RTX 5080-class SuperPODs are now rolling out, unlocking a new level of ultra high-performance, cinematic cloud gaming.
GeForce NOW Ultima...
09/09/2025
Inference has emerged as the new frontier of complexity in AI. Modern models are...
09/09/2025
As large language models (LLMs) grow larger, they get smarter, with open models from leading developers now featuring hundreds of billions of parameters. At the...
09/09/2025
At this week's AI Infrastructure Summit in Silicon Valley, NVIDIA's VP o...
09/09/2025
Inference performance is critical, as it directly influences the economics of an AI factory. The higher the throughput of AI factory infrastructure, the more to...
09/09/2025
At this week's IAA Mobility conference in Munich, NVIDIA Vice President of A...
09/09/2025
ComfyUI - an open-source, node-based graphical interface for running and buildin...
04/09/2025
NVIDIA today announced new AI education support for K-12 programs at a White House event to celebrate public-private partnerships that advance artificial intell...
04/09/2025
Editor's note: This post is part of the AI On blog series, which explores the latest techniques and real-world applications of agentic AI, chatbots and copi...
04/09/2025
NVIDIA Blackwell RTX is coming to the cloud on Wednesday, Sept. 10 - an upgrade ...
03/09/2025
3D artists are constantly prototyping.
In traditional workflows, modelers must build placeholder, low-fidelity assets to populate 3D scenes, tinkering and adju...
02/09/2025
For more than a century, meteorologists have chased storms with chalkboards, equ...
28/08/2025
Brace yourself, COGs - the Locusts aren't the only thing rising up. The Coal...
28/08/2025
Last week at Gamescom, NVIDIA announced the winners of the NVIDIA and ModDB RTX ...
27/08/2025
AI models are advancing at a rapid rate and scale.
But what might they lack that (most) humans don't? Common sense: an understanding, developed through rea...
25/08/2025
Robots around the world are about to get a lot smarter as physical AI developers...
25/08/2025
As autonomous vehicle systems rapidly grow in complexity, equipped with reasonin...
22/08/2025
As the latest member of the NVIDIA Blackwell architecture family, the NVIDIA Blackwell Ultra GPU builds on core innovations to accelerate training and AI reason...
22/08/2025
AI reasoning, inference and networking will be top of mind for attendees of next...
21/08/2025
Japan is once again building a landmark high-performance computing system - not ...
21/08/2025
From AI assistants doing deep research to autonomous vehicles making split-second navigation decisions, AI adoption is exploding across industries.
Behind ever...
21/08/2025
Across the globe, AI factories are rising - massive new data centers built not to serve up web pages or email, but to train and deploy intelligence itself. Inte...
21/08/2025
Get a glimpse into the future of gaming.
The NVIDIA Blackwell RTX architecture is coming to GeForce NOW in September, marking the service's biggest upgrade...
20/08/2025
Editor's note: This blog is a part of Into the Omniverse, a series focused o...
18/08/2025
With over 175 games now supporting NVIDIA DLSS 4 - a suite of advanced, AI-power...
18/08/2025
At Gamescom, NVIDIA is releasing its first major update to Project G Assist - an...
15/08/2025
Of around 7,000 languages in the world, a tiny fraction are supported by AI lang...
14/08/2025
NVIDIA is partnering with the U.S. National Science Foundation (NSF) to create a...
14/08/2025
Warhammer 40,000: Dawn of War - Definitive Edition is marching onto GeForce NOW,...
13/08/2025
Black Forest Labs' FLUX.1 Kontext [dev] image editing model is now available as an NVIDIA NIM microservice.
FLUX.1 models allow users to edit existing imag...
11/08/2025
Using NVIDIA digital twin technologies, Amazon Devices & Services is powering bi...
11/08/2025
Packing the power of the NVIDIA Blackwell architecture in compact, energy-effici...
11/08/2025
Physical AI is becoming the foundation of smart cities, facilities and industria...
07/08/2025
This GFN Thursday brings an offer members can't refuse - 2K's highly ant...
05/08/2025
Two new open-weight AI reasoning models from OpenAI released today bring cutting...
05/08/2025
In collaboration with OpenAI, NVIDIA has optimized the company's new open-so...
05/08/2025
NVIDIA and OpenAI began pushing the boundaries of AI with the launch of NVIDIA D...
05/08/2025
NVIDIA GPUs are at the heart of modern computing. They're used across industries - from healthcare and finance to scientific research, autonomous systems an...
31/07/2025
August brings new levels of gaming excitement on GeForce NOW, with 2,300 titles now available to stream in the cloud.
Grab a controller and get ready for epic ...
31/07/2025
Interest in generative AI is continuing to grow, as new models include more capabilities. With the latest advancements, even enthusiasts without a developer bac...
29/07/2025
FourCastNet3 (FCN3) is the latest AI global weather forecasting system from NVID...
28/07/2025
The electrical grid is designed to support loads that are relatively steady, such as lighting, household appliances, and industrial machines that operate at con...
24/07/2025
For media company Black Mixture, AI isn't just a tool - it's an entire p...
24/07/2025
Sharpen the blade and brace for a journey steeped in myth and mystery. WUCHANG: Fallen Feathers has launched in the cloud.
Ride in style with skateboarding leg...
23/07/2025
In today's fast-evolving digital landscape, marketing teams face increasing ...
22/07/2025
Editor's note: This post is part of the AI On blog series, which explores th...
17/07/2025
Listen up citizens, the law is back and patrolling the cloud. Nacon's RoboCop Rogue City - Unfinished Business launches today in the cloud, bringing justice...
15/07/2025
Submissions for NVIDIA's Plug and Play: Project G-Assist Plug-In Hackathon a...
Editor's note: This post is part of the AI On blog series, which explores the latest techniques and real-world applications of agentic AI, chatbots and copilots. The series will also highlight the NVIDIA software and hardware powering advanced AI agents, which form the foundation of AI query engines that gather insights and perform tasks to transform everyday experiences and reshape industries.
