
New release of secure troubleshooting solution enables support teams to capture and resolve end-user issues in half the time
BEDFORD, Mass., Oct. 20, 2021 (GLOBE NEWSWIRE) -- Progress (NASDAQ: PRGS), the leading provider of products to develop, deploy and manage high-impact applications, today announced the general availability of Progress Telerik Fiddler Jam, its troubleshooting solution for support and development teams to solve customer issues remotely in a fast, easy and secure manner. The product offers new features, including an option for video recording, capturing events during a session recording and masking sensitive data, that help support and development teams to quickly gather the information they need to troubleshoot end-user issues-saving time and increasing customer satisfaction.
Support teams spend a lot of time collecting information from customers about the issues they are experiencing. Even with a well-documented story, it can still be difficult for engineers to properly replicate the issues at hand in a secure way.
Fiddler Jam provides support teams with a streamlined and secure process to solve customer issues remotely without requesting extra information and without relying on additional tooling. The product enables non-technical end users to isolate issues by capturing HTTP(S) network logs, network activity, console logs and screenshots in the customers own environment and sharing them with support and development teams.
Fiddler Jam is the one-stop solution for support and development teams to gather context and collaborate in solving customers' issues-something that traditional troubleshooting approaches can't offer, said Loren Jarett, GM, Developer Tools, Progress. The latest release brings new powerful features for capturing events, with built-in security features, aimed at boosting teams' productivity and ensuring customer satisfaction.
What's new in Fiddler Jam:
Record video of the end user's browser tab while capturing a session - stored in a secure way and easily accessible at any time through the Fiddler Jam portals, the recordings help support teams and engineers look through the eyes of the customer and understand better the steps they need to reproduce the issue.
Capture several types of events performed by the end user during a session recording - these can include Click, Double-Click, Navigated to and more. Fiddler Jam can also capture local and session storage details which provide support engineers with powerful insights relevant to analyzing the submitted log and help them to identify the issue quickly.
Mask sensitive data - with its advanced recognition capabilities, the new Mask Sensitive Data feature differentiates between sensitive and non-sensitive information and masks only the sensitive data, while preventing the removal of non-sensitive data that is relevant to the reported bug.
One of the real value propositions of the product is reducing friction and providing context with regard to any kind of problem, said Stephen Applebaum, Director of Technology Operations, Center for the Collaborative Classroom. Fiddler Jam's ability to report on the network, the local instance and the end-user OS is instrumental to triage whether an issue is server side or client side.
Fiddler Jam complements Fiddler Everywhere, the web debugging proxy that helps organizations capture all HTTP(S) traffic between a computer and the internet from any browser and on any device. Fiddler Everywhere web debugging proxy enables developers to build, debug and maintain APIs of mission-critical applications in Windows, macOS and Linux environments.
For more information about Fiddler Jam, visit https://www.telerik.com/fiddler-jam.
Additional Resources
Follow Progress on Twitter, Facebook, Instagram and LinkedIn
Read the Progress blog
About Progress
Progress (NASDAQ: PRGS) provides the leading products to develop, deploy and manage high-impact business applications. Our comprehensive product stack is designed to make technology teams more productive, and we have a deep commitment to the developer community, both open source and commercial alike. With Progress solutions, organizations can accelerate the creation and delivery of strategic business applications, automate the process by which apps are configured, deployed and scaled, and make critical data and content more accessible and secure -- leading to competitive differentiation and business success. Over 1,700 independent software vendors, 100,000+ enterprise customers, and a three-million-strong developer community rely on Progress to power their applications. Learn about Progress at www.progress.com or +1-800-477-6473.
Progress, Telerik, and Fiddler are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the US and other countries. Any other trademarks contained herein are the property of their respective owners.
Press Contacts:
Kim Baker
Progress
+1-781-280-4000
pr@progress.com
Source: Progress Software Corporation
Most recent headlines
06/10/2025
France T l visions, France's leading broadcaster, has received the 2025 EBU ...
04/09/2025
Monumental Sports & Entertainment (MSE), in collaboration with Dalet, has been a...
01/07/2025
The launch of Code of Silence, coupled with the Britains Got Talent semi final, gave ITV its best Sunday night of 2025.
The first episode of the new crime dr...
01/07/2025
ITV and Mammoth Screen have announced the start of filming for Betrayal, a gripp...
01/07/2025
L3Harris Technologies has delivered its second Bombardier Global 6500 missionize...
01/07/2025
MELBOURNE, Fla., July 1, 2025 - L3Harris Technologies (NYSE: LHX) will release its second quarter 2025 financial results before the market opens on Thursday, Ju...
01/07/2025
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......
01/07/2025
WASHINGTON The Federal Communications Commission has rejected license challenges to three full-power Baltimore TV stations, renewing the licenses for Chesapeake...
01/07/2025
Dalet has released a new update to its Dalet Flex media workflow platform, introducing powerful new capabilities to its flagship platform....
01/07/2025
NEWARK, N.J. With the FIFA Club World Cup final rapidly approaching and the start of the 2026 FIFA World Cup now less than a year away, interest in soccer in th...
01/07/2025
COW Job Listing: Laser Engraved Logo
Brie Clayton July 1, 2025
0 Comments
Laser engraved logo
July 1, 2025Steffie Beltt's Mi Amor Music Video Cr...
01/07/2025
LeGrow.Studio Builds Broadcast Hub for ePro League
Brie Clayton July 1, 2025
0 Comments
TEM Constellation HD and BlackmagicURSA Broadcast G2 drive liv...
01/07/2025
Beeble launches SwitchLight 2.0, bringing AI-powered relighting to any footage
Brie Clayton July 1, 2025
0 Comments
New AI model delivers full-scene p...
01/07/2025
Steffie Beltt's Mi Amor Music Video Created with Blackmagic Design
Brie Clayton July 1, 2025
0 Comments
Blackmagic PYXIS 6K digital film camera...
01/07/2025
WASHINGTON The Federal Communications Commission's Enforcement and Media Bureaus have entered into a consent decree with Sinclair to resolve a variety of in...
01/07/2025
DENVER Low-power television (LPTV) station owners looking to navigate the complexities of selling their assets in todays dynamic media environment are invited t...
01/07/2025
NASA announced today that live programming from its NASA+ channel will be available on Netflix starting sometime this summer....
01/07/2025
WASHINGTON Federal Communications Commission Chair Brendan Carr has appointed Katie McAuliffe to serve as policy advisor in his office....
01/07/2025
MOUNTAIN VIEW, Calif. Alphabet's GFiber, the broadband provider formerly known as Google Fiber, has announced that it recently worked with Nokia to demonstr...
01/07/2025
NEW YORK, N.Y. DoubleVerify (DV) has announced the launch of DV Authentic Attention for Social. The product will first launch with Snap, the owner of Snapchat....
01/07/2025
WASHINGTON The Federal Communications Commission has rejected license challenges to three full-power Baltimore TV stations and agreed to renew the license for C...
01/07/2025
Compact new converter lets users capture live NDI and streaming sources into software over a USB interface
Video interface and IP workflow innovator Magewell ...
01/07/2025
Disguise, the award-winning tech company driving visuals for Broadway and West End hits including Redwood, Stranger Things: The First Shadow and Disney's Fr...
01/07/2025
Vocal-processing plug-in joins NOIZ Hub series
Launched in 2024, KIT Plugins' NOIZ Hub series was created with the aim of providing a range of professio...
01/07/2025
New self-paced learning programme announced
Mastering.com have announced the availability of a new online course designed to cover the fundamentals of maste...
01/07/2025
Historic appointment ushers in unified leadership for WRAL-TV, New Media, and Digital Solutions
RALEIGH, N.C. - 6-27-25 - Capitol Broadcasting Company is prou...
01/07/2025
SVG New Sponsor Spotlight: Spyrosoft's Jonathan Witty on Futher Business Exp...
01/07/2025
The NIL Effect: How the Shifting Business of College Athletics Impacts On-Campus...
01/07/2025
Cherry on the cake: Inside the technical production of the Tour de France 2025 w...
01/07/2025
NESN's Josh Jun on Keeping Alternative Broadcasts Fresh for Boston Red Sox, ...
01/07/2025
TNT Sports Races Back Into NASCAR With Fresh Look, Familiar Edge Production approach emphasizes creative freedom, bold storytelling, casual-fan-friendly tone B...
01/07/2025
cetecom advanced certifies Rohde & Schwarz test solution for the verification of...
01/07/2025
Back to All News
Watch: A Line Crossed: Netflix Drops Explosive Trailer for New...
01/07/2025
Tyngsboro, Mass. - June 30, 2025 - The 2025 ACM Annual Conference at Boston University was an energizing and inspiring gathering of community media professional...
01/07/2025
RT has announced that Teresa Smith has been appointed Commissioning Editor with responsibility for Factual Entertainment following a public competition. This s...
01/07/2025
This July, RT is delighted to support Galway International Arts Festival, Earagail Arts Festival in Donegal, Belfast TradFest and 23 other arts and cultural ev...
01/07/2025
In many parts of the world, including major technology hubs in the U.S., there's a yearslong wait for AI factories to come online, pending the buildout of n...
30/06/2025
There's nothing quite like the magic of finding music that feels made just f...
30/06/2025
When it comes to new music, Spotify's team of editors across North America is always on the hunt for songs that make them feel, think, and move. They're...
30/06/2025
SBS On Demand boosts global news offering with launch of France 24 FAST Channel
30 June, 2025
Media releases
SBS is expanding its international news offeri...
30/06/2025
Star Studded Ensemble Cast Are Joined by Richard Rankin as Filming Begins on the Second Season
[June 12, 2025 - Boston, MA]: The Forsytes, Debbie Horsfield...
30/06/2025
The Artemis II Space Launch System core stage is integrated with the solid rocket boosters inside High Bay 3 of the Vehicle Assembly Building at NASAs Kennedy S...
30/06/2025
RALEIGH, N.C. Capitol Broadcasting Co. has named Heather Gray vice president and general manager of WRAL-TV and WRAZ-TV here....
30/06/2025
The Virginia Association of Broadcasters has recognized Bill Sewell, Director of Engineering at WTKR & WGNT in Norfolk, Va. as the recipient of the 2025 J.J. Fr...
30/06/2025
The Society of Broadcast Engineers said its annual member drive resulted in the recruitment of 49 individual members....
30/06/2025
BURLINGTON, Mass. Avid today released its fully integrated news platform, uniting MediaCentral and Wolftech News in a single newsroom solution, and will demonst...
30/06/2025
WASHINGTON The Federal Communication's Enforcement and Media Bureaus have entered into a Consent Decree with Sinclair Broadcast Group to resolve a variety o...
30/06/2025
Eurorack sequencer module reimagined
California-based modular synth innovators Qu-Bit have announced the launch of a new module that offers a fresh new take...
30/06/2025
Berklee at Umbria Jazz Clinics to Host 40th Anniversary Concert The celebration will be held on July 10 in Perugia, Italy.
By
Colette Greenstein
June 30, 202...
30/06/2025
PremiumBeat Tips and Tricks
Brie Clayton June 30, 2025
0 Comments
When editing to impress, you'll need quality music, and if your studio happens t...