Whether for virtual assistants, transcriptions or contact centers, voice AI services are turning words and conversations into bits and bytes of business magic.
At GTC this week, NVIDIA announced new additions to NVIDIA Riva, a GPU-accelerated software development kit for building and deploying speech AI applications.
Riva's pretrained models are now offered in seven languages, including French and Hindi. Additional languages on the horizon: Arabic, Italian, Japanese, Korean and Portuguese. Riva also brings improvements in accuracy for English, German, Mandarin, Russian and Spanish. Additionally, it adds capabilities like word-level confidence scores and speaker diarization - the process of identifying speakers in audio streams.
Riva is built to be fully customizable at every stage of the speech AI pipeline to help solve unique problems efficiently. Developers can also deploy it where they want their data to be: on premises, for hybrid multiclouds, at the edge or in embedded devices. It's used by enterprises to bolster services, efficiency and competitive advantage.
While AI for voice services has been in high demand, development tools have lagged. More people are working and learning from home, shopping online and seeking remote customer support, which strains call centers and pushes voice applications to their limits. Customer service wait times have recently tripled as staffing shortages have hit call centers hard, according to a 2022 Bloomberg report.
Advances in speech AI offer the way forward. NVIDIA Riva enables companies to explore larger deep learning models and develop more nuanced voice systems. Speech AI applications built on Riva provide an accelerated path to better services, promising improved customer experiences and engagement.
Rising Demand for Voice AI Applications The worldwide market for contact center software reached about $27 billion in 2021, a figure expected to nearly triple to $79 billion by 2029, according to Fortune Business Insights.
This increase is due to the benefits that customized voice applications offer businesses of any size, in almost every industry - from global enterprises, to original equipment manufacturers delivering speech AI-based systems and cloud services, to systems integrators and independent software vendors.
Riva SDK Accelerates AI Workflows NVIDIA Riva includes pretrained language models that can be used as is or fine-tuned using transfer learning from the NVIDIA TAO Toolkit, which allows for custom datasets in a no-code environment. Riva automated speech recognition (ASR) and text-to-speech (TTS) models can be optimized, exported and deployed as speech services.
Voice AI is making its way into ever more types of applications, such as customer support virtual assistants and chatbots, video conferencing systems, drive-thru convenience food orders, retail by phone, and media and entertainment. Global organizations have adopted Riva to drive voice AI efforts, including T-Mobile, Deloitte, HPE, Interactions, 1-800-Flowers.com, Quantiphi and Kore.ai.
T-Mobile adopted Riva for its T-Mobile Expert Assist - a custom-built call center application that uses AI to transcribe real-time customer conversations and recommend solutions - for 17,000 customer service agents. T-Mobile plans to deploy Riva worldwide soon.
Hewlett Packard Enterprise offers HPE ProLiant servers that include NVIDIA GPUs and NVIDIA Riva software in a system capable of developing and running challenging speech AI and natural language processing workloads that can easily turn audio into insights. HPE ProLiant systems and NVIDIA Riva form a world-class, full-stack solution for running financial services and other industry applications.
To deliver the capabilities of NVIDIA Riva, HPE offers a Kubernetes-based NLP reference architecture based on HPE Ezmeral software, said Scott Ramsay, vice president of HPE GreenLake solutions at HPE. Delivered through the HPE GreenLake cloud platform, this system enables developers to accelerate the development and deployment of next-generation speech AI applications.
Deloitte supports clients looking to deploy ASR and TTS use cases, such as for order-taking systems in some of the world's largest quick-order restaurants. It's also developing chatbot services for healthcare providers that will enable accurate and efficient transcriptions for patient questions and chat summarizations.
Advances in natural language processing make it possible to design cost-efficient experiences that enable purposeful, simple and natural customer conversations, said Christine Ahn, principal at Deloitte US. Our clients are looking for a streamlined path to conversational AI deployment, and NVIDIA Riva supports that path.
Interactions has integrated Riva with its Curo software platform to create seamless, personalized engagements for customers in a broad range of industries that include telecommunications, as well as for companies such as 1-800-Flowers.com, which has deployed a speech AI order-taking system.
Kore.ai is integrating Riva with its SmartAssist speech AI contact-center-as-a-service, which powers its BankAssist, HealthAssist, AgentAssist, HR Assist and IT Assist products. Proof of concepts with NVIDIA Riva are in progress.
Quantiphi is a solution-delivery partner that is developing closed-captioning solutions using Riva for customers in media and entertainment, including Fox News. It's also developing digital avatars with Riva for telecommunications and other industries.
Complex Speech AI Pipelines, Easier Solutions Speech AI pipelines can be complex and require coordination across multiple services. Microservices are required to run at scale with ASR models, natural language understanding, TTS and domain-specific apps. NVIDIA GPUs are ideal for acceleration of these types of specialized tasks.
Riva offers softwar
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
07/10/2026
Dalet, a leading technology and service provider for media-rich organizations, today announced the latest Long-Term Supported (LTS) release of Dalet Flex. Build...
06/09/2026
June 9 2026, 23:00 (PDT) Dolby and MagentaTV Bring Fans Closer to the FIFA Worl...
04/08/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
23/07/2026
Download Now!
To receive a short case study showcasing Vivid Broadcast's audio setup, please enter the following details:
--
First Name* First Name ...
23/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
23/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
23/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
23/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
23/07/2026
Witbe brings its AI-native testing and monitoring infrastructure to Amsterdam: demonstrations on real devices, a peer-reviewed technical paper in the conference...
23/07/2026
Quickplay, Caretta Research, Evergent, and Yospace have announced that the renowned IBC Pride Happy Hour will once again bring the vibe and fun back to IBC on F...
23/07/2026
At IBC2026, Interra Systems will present this year's focus: operational AI at scale for QC, monitoring, and captioning workflows. The industry has moved pas...
23/07/2026
Illusionfx is finally coming!
Alex Perea July 23, 2026
0 Comments
The new website is now live to mark the occasion.
Since the last update, feedback h...
23/07/2026
Evergent (5.A86) will showcase its Agentic Revenue Orchestration Platform for streaming services, sports leagues, pay-TV operators at IBC2026 (RAI Amsterdam, 11...
23/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
23/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
23/07/2026
David Dvir, 2D founder (left), Sundeep Reddy (center), and Jean-Marc Bouchut (right), both of Zeiss...
23/07/2026
Screen Australia announces new national documentary accelerator program 23 July 2026
Screen Australia has today announced the Above the Line Documentary Accel...
23/07/2026
RT Commercial has today announced Centra as the official food partner once again of The Traitors Ireland, coming to RT One and RT Player later this year.
Ce...
23/07/2026
RT Commercial today announced Honda as sponsor of Today with David McCullagh RT Radio 1, weekdays 9am 11am.
Broadcasting directly after Morning Ireland in ...
23/07/2026
RT News is pleased to announce Barry Gallagher has been assigned as the new journalist covering news from Cork, Kerry and the wider Southern region
Working al...
23/07/2026
Lock in and load up the cloud. GFN Thursday brings fresh updates and new adventu...
22/07/2026
Among other tweaks to coverage, the broadcaster added announce positions in the ...
22/07/2026
The Australian Sports Technologies Network (ASTN) has reported a sharp acceleration in Australia's sportstech sector, with revenue growth rising from 10% in...
22/07/2026
From a retrofitted broadcast bus to packed Match Day Live! events, Bennett detai...
22/07/2026
TMRW Sports has named Brendan Donohue as President, Flag Football, where he will lead the company's professional flag football business in partnership with ...
22/07/2026
Stephen Arnold Music (SAM) designed and produced soundtracks for nine projection...
22/07/2026
Harmonic has announced a $25,000 donation to Global Empowerment Mission (GEM) fo...
22/07/2026
Telemundo has announced it has acquired from UC3 exclusive U.S. Spanish-language...
22/07/2026
The Rest Is Football, hosted by Gary Lineker, Alan Shearer, and Micah Richards, ...
22/07/2026
Sports Studio has announced a partnership with TheSoul Group to distribute Free ...
22/07/2026
Daktronics has concluded its 2026 High School Video Summit, a two-day hybrid event combining virtual sessions with hands-on host school visits across the countr...
22/07/2026
FOR-A America will exhibit at the MMCA Show in Pensacola, Florida (July 21-24), marking the company's first appearance at the house of worship AV event. FOR...
22/07/2026
The New York Yankees have selected Lumen Technologies (NYSE: LUMN) to connect Ya...
22/07/2026
Calrec will exhibit at IBC 2026 (Stand 8.C47) with demonstrations of its IP-native audio ecosystem built around the Argo console range, and will announce two ne...
22/07/2026
Solid State Logic has announced the appointment of Algam EKO as its distributor for SSL large format consoles in Italy, covering the Live, Broadcast, and Studio...
22/07/2026
FloSports has announced the launch of the FloSports Channel, a free ad-supported streaming channel premiering on Prime Video in the U.S. on July 21. The channel...
22/07/2026
Banana Ball TV (BTV), the broadcast operation of the Savannah Bananas, has insta...
22/07/2026
SiriusXM and Audacy have announced an agreement bringing 42 Audacy sports, news, and talk stations from 29 U.S. markets to SiriusXM. Twenty-three Audacy sports ...
22/07/2026
The collaboration produced more than 500 short-form videos across four cities th...
22/07/2026
At 2,600 sq. ft., the new home of digital content houses a main studio, podcast space, and an auxiliary control room
NFL franchises are accelerating their prod...
22/07/2026
Library now available in Engine Player
Another of Eduardo Tarilonte's popular sample libraries has just been moved over to Engine Audio's Engine Pla...
22/07/2026
All-in-one mic & DSP interface overhauled
Cloudvocal have just refreshed the design of their all-in-one mic, audio interface and DSP processor, introducing ...
22/07/2026
The final boss of the lost dual-op-amp circuit
Electro-Harmonix have just introduced the Deluxe Big Muff Pi 2, which they say offers their latest take on t...
22/07/2026
eds3_5_jq(document).ready(function($) { $(#eds_sliderM519).chameleonSlider_2_1({ content_source:......
22/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
22/07/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
22/07/2026
Proven managed IP solution helps broadcasters confidently navigate the future of broadcast distribution
LTN announces it has completed successful satellite-to-...
22/07/2026
Today, Chaos announced V-Ray 7, update 4, eliminating the need for asset conversions and tool switching, which slow down media and entertainment pipelines. Arti...
Whether for virtual assistants, transcriptions or contact centers, voice AI services are turning words and conversations into bits and bytes of business magic.
