Sony Pixel Power calrec Sony

Now You're Speaking My Language: NVIDIA Riva Sets New Bar for Fully Customizable Speech AI

21/09/2022

Whether for virtual assistants, transcriptions or contact centers, voice AI services are turning words and conversations into bits and bytes of business magic.

At GTC this week, NVIDIA announced new additions to NVIDIA Riva, a GPU-accelerated software development kit for building and deploying speech AI applications.

Riva's pretrained models are now offered in seven languages, including French and Hindi. Additional languages on the horizon: Arabic, Italian, Japanese, Korean and Portuguese. Riva also brings improvements in accuracy for English, German, Mandarin, Russian and Spanish. Additionally, it adds capabilities like word-level confidence scores and speaker diarization - the process of identifying speakers in audio streams.

Riva is built to be fully customizable at every stage of the speech AI pipeline to help solve unique problems efficiently. Developers can also deploy it where they want their data to be: on premises, for hybrid multiclouds, at the edge or in embedded devices. It's used by enterprises to bolster services, efficiency and competitive advantage.

While AI for voice services has been in high demand, development tools have lagged. More people are working and learning from home, shopping online and seeking remote customer support, which strains call centers and pushes voice applications to their limits. Customer service wait times have recently tripled as staffing shortages have hit call centers hard, according to a 2022 Bloomberg report.

Advances in speech AI offer the way forward. NVIDIA Riva enables companies to explore larger deep learning models and develop more nuanced voice systems. Speech AI applications built on Riva provide an accelerated path to better services, promising improved customer experiences and engagement.

Rising Demand for Voice AI Applications The worldwide market for contact center software reached about $27 billion in 2021, a figure expected to nearly triple to $79 billion by 2029, according to Fortune Business Insights.

This increase is due to the benefits that customized voice applications offer businesses of any size, in almost every industry - from global enterprises, to original equipment manufacturers delivering speech AI-based systems and cloud services, to systems integrators and independent software vendors.

Riva SDK Accelerates AI Workflows NVIDIA Riva includes pretrained language models that can be used as is or fine-tuned using transfer learning from the NVIDIA TAO Toolkit, which allows for custom datasets in a no-code environment. Riva automated speech recognition (ASR) and text-to-speech (TTS) models can be optimized, exported and deployed as speech services.

Voice AI is making its way into ever more types of applications, such as customer support virtual assistants and chatbots, video conferencing systems, drive-thru convenience food orders, retail by phone, and media and entertainment. Global organizations have adopted Riva to drive voice AI efforts, including T-Mobile, Deloitte, HPE, Interactions, 1-800-Flowers.com, Quantiphi and Kore.ai.

T-Mobile adopted Riva for its T-Mobile Expert Assist - a custom-built call center application that uses AI to transcribe real-time customer conversations and recommend solutions - for 17,000 customer service agents. T-Mobile plans to deploy Riva worldwide soon.

Hewlett Packard Enterprise offers HPE ProLiant servers that include NVIDIA GPUs and NVIDIA Riva software in a system capable of developing and running challenging speech AI and natural language processing workloads that can easily turn audio into insights. HPE ProLiant systems and NVIDIA Riva form a world-class, full-stack solution for running financial services and other industry applications.

To deliver the capabilities of NVIDIA Riva, HPE offers a Kubernetes-based NLP reference architecture based on HPE Ezmeral software, said Scott Ramsay, vice president of HPE GreenLake solutions at HPE. Delivered through the HPE GreenLake cloud platform, this system enables developers to accelerate the development and deployment of next-generation speech AI applications.

Deloitte supports clients looking to deploy ASR and TTS use cases, such as for order-taking systems in some of the world's largest quick-order restaurants. It's also developing chatbot services for healthcare providers that will enable accurate and efficient transcriptions for patient questions and chat summarizations.

Advances in natural language processing make it possible to design cost-efficient experiences that enable purposeful, simple and natural customer conversations, said Christine Ahn, principal at Deloitte US. Our clients are looking for a streamlined path to conversational AI deployment, and NVIDIA Riva supports that path.

Interactions has integrated Riva with its Curo software platform to create seamless, personalized engagements for customers in a broad range of industries that include telecommunications, as well as for companies such as 1-800-Flowers.com, which has deployed a speech AI order-taking system.

Kore.ai is integrating Riva with its SmartAssist speech AI contact-center-as-a-service, which powers its BankAssist, HealthAssist, AgentAssist, HR Assist and IT Assist products. Proof of concepts with NVIDIA Riva are in progress.

Quantiphi is a solution-delivery partner that is developing closed-captioning solutions using Riva for customers in media and entertainment, including Fox News. It's also developing digital avatars with Riva for telecommunications and other industries.

Complex Speech AI Pipelines, Easier Solutions Speech AI pipelines can be complex and require coordination across multiple services. Microservices are required to run at scale with ASR models, natural language understanding, TTS and domain-specific apps. NVIDIA GPUs are ideal for acceleration of these types of specialized tasks.

Riva offers softwar
LINK: https://blogs.nvidia.com/blog/2022/09/21/riva-speech-ai/...
See more stories from nvidia

Most recent headlines

05/01/2027

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be demoed at CES 2026

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...

09/10/2026

Dolby Expands Dolby OptiView Platform with New Capabilities at IBC 2026

September 10 2026, 06:00 (PDT) Dolby Expands Dolby OptiView Platform with New Capabilities at IBC 2026 New Sports Intelligence helps providers better unders...

07/10/2026

Dalet Flex LTS Delivers Smarter Media Operations from Ingest to Distribution

Dalet, a leading technology and service provider for media-rich organizations, today announced the latest Long-Term Supported (LTS) release of Dalet Flex. Build...

24/09/2026

NABA To Convene Cyber University 2.0 To Address Cybersecurity Strategies

Share Copy link Facebook X Linkedin Bluesky Email...

24/09/2026

Big Blue Marble Makes the Origin of Austrian Parliament V...

Viewers watching videos from the Austrian Parliament online will soon find it easier to verify the authenticity of the content. Big Blue Marble, an internationa...

24/09/2026

nsign and Sony collaborate to simplify digital signage de...

nsign, the digital signage SaaS platform built around its Simplify Complexity principle, is now officially certified for BRAVIA Professional Displays from Son...

24/09/2026

Viaplay Selects Encompass Altitude Scheduling to Transfor...

Encompass Digital Media today announced the successful migration of multiple Viaplay free-to-air channels, including TV3, TV6, TV8 and TV10, to its Altitude Sch...

24/09/2026

Standalone Streaming Services Continue to Decline in the U.S.

Share Copy link Facebook X Linkedin Bluesky Email...

24/09/2026

Hollyland Unveils LARK M3 Wireless Audio System

Share Copy link Facebook X Linkedin Bluesky Email...

24/09/2026

Adobe Completes Purchase Of Topaz Labs

Share Copy link Facebook X Linkedin Bluesky Email...

24/09/2026

FCC to Vote on Satellite Spectrum, Unlicensed Ultra-Wideband Devices

Share Copy link Facebook X Linkedin Bluesky Email...

24/09/2026

LYNX Technik Launches New Series 5000 Card

Share Copy link Facebook X Linkedin Bluesky Email...

24/09/2026

KRK V SERIES MONITORS HELP INDUSTRY VETERAN SANTIAGO URI...

Music Supervisor, Composer, and Mixing Engineer Santiago Uribe has built a career around producing music for film and television, contributing to more than 40 p...

24/09/2026

NABA Cyber University to Convene Broadcast Industry Leade...

The North American Broadcasters Association (NABA) will hold a full-day cybersecurity summit focused on defending against growing cyber threats facing the broad...

24/09/2026

RT Radio 1 Folk Awards Tickets on Sale | Dolores Keane inducted into Hall of Fame

RT Radio 1 Folk Awards Tickets on Sale Dolores Keane to be inducted into the...

24/09/2026

Contain the Chaos: CONTROL Resonant' Launches on GeForce NOW

A warped Manhattan is waiting in the cloud this week. Remedy Entertainment's CONTROL Resonant brings Dylan Faden's extraordinary abilities and a paranat...

23/09/2026

University of Washington's New Sundodger Studios Leverages ST 2110 to Bring Broadcast, Videoboard, and Creative Under One Roof

Four control rooms support B1G+ streams, videoboard shows, creative content, and...

23/09/2026

Mountain West Conference Moves Replay Operations West, Cutting Late-Night Hours

By Andrew Cohen, SVG Coorespondant The Mountain West debuted its new Replay Operations Center at the start of this football season, bringing real-time collabor...

23/09/2026

SVG Students to Watch: Brian Short, Ball State University

The Taylorville, IL, native is pushing creative boundaries at Ball State, gaining reps across directing, technical directing, tape, and more than 100 ESPN+ broa...

23/09/2026

The Musical and the Power of Spiteful Thinking

Alexander Heller, Nevada Jose, Will Brill, and Giselle Bonilla pose with cast members at The Musical premiere during the 2026 Sundance Film Festival at Eccles...

23/09/2026

The Crow Hill Company release Children's Choir

Includes natural and processed patches The Crow Hill Company's latest sample library captures a children's choir comprising a troupe of boys perform...

23/09/2026

Kreuzberg Audio reveal Oberton

Plug-in offers six bands of saturation Kreuzberg Audio's product range includes a selection of plug-ins and virtual instruments aimed primarily at hard-...

23/09/2026

SoundBridge 3.2.0 arrives

Latest DAW update now live SoundBridge have announced that the latest update for the remote-collaboration-focused DAW is now available. The release of Sound...

23/09/2026

Koori Knockout returns home exclusively to NITV and SBS On Demand in 2026

Koori Knockout returns home exclusively to NITV and SBS On Demand in 2026 11 September, 2026 Media releases Fans can catch all the live action exclusively ...

23/09/2026

Rohde & Schwarz acquires NEOSAT and PHYTRONIC and strengthens its competencies in sovereign satellite communications

Rohde & Schwarz acquires NEOSAT and PHYTRONIC and strengthens its competencies i...

23/09/2026

NFVF SEDIBA CREATIVE ENTERPRISE PROGRAMME CALL FOR APPLICATIONS

1. ABOUT THE PROGRAMME The National Film and Video Foundation (NFVF) invites applications from experienced producers who own or manage a South African product...

23/09/2026

CALL FOR THE SEVENTH PRESIDENTIAL EMPLOYMENT STIMULUS PROGRAMME(PESP 7) FOCUSED ON THE AUDIO-VISUAL INDUSTRY IS OPEN

The National Film and Video Foundation (NFVF) is pleased to announce the opening...

23/09/2026

NHK Technologies Inc. Chooses Calrec for Sports Production

Download Now! To receive a short case study showcasing NHK Technologies, Inc. (NT) s audio setup, please enter the following details: -- First Name* Fir...

23/09/2026

McDonald's takes top spot as New Zealand's fast-food tastes evolve, according to Nielsen

Nielsen CMI data reveals a changing fast-food landscape, with value, convenience...

23/09/2026

AFP, Dalet To Collaborate On News Video Provenance, Authenticity

Share Copy link Facebook X Linkedin Bluesky Email...

23/09/2026

Spectrum News NECN Launches Across New England

Share Copy link Facebook X Linkedin Bluesky Email...

23/09/2026

COW Jobs: Blender on Windows - Generalist - Remote

COW Jobs: Blender on Windows - Generalist - Remote Brie Clayton September 23, 2026 0 Comments Application Users - Blender on Windows - Generalist Se...

23/09/2026

Bitfocus wins IBC2026 Best of Show Award for latest Butto...

Version 1.8 recognised for new workflow tools, boosted control panel flexibility and ease of integration into IP networks...

23/09/2026

Hiltron Reports a Successful IBC2026

Hiltron Communications reports a successful 2026 International Broadcasting Convention, held at the RAI Amsterdam. Exhibiting on stand A37 in Hall 1, Hiltron ex...

23/09/2026

LiveU Showcases AI Driven Production Alongside Resilient...

Reinforcing its long-term commitment to the Middle East and North Africa (MENA) broadcast market, LiveU is presenting the Q Era at CABSAT 2026, on Stand H1-D35 ...

23/09/2026

AFP and Dalet Partner to Strengthen the Provenance and Au...

Agence France-Presse (AFP), a global news agency, and Dalet, a leading technology and service provider for media-rich organizations, today announced a partnersh...

23/09/2026

Berklee Connect Unlocks the Power of a Global Network

Berklee Connect Unlocks the Power of a Global Network Katie Vitolins BM '04 knows firsthand what Berklee's alumni community can make possible. Now she...

23/09/2026

Study: Renewals for Streaming Shows Continue to Decline

Share Copy link Facebook X Linkedin Bluesky Email...

23/09/2026

Study: More Than 4 in 10 U.S. Adults Own or Are Interested in Smart Glasses

Share Copy link Facebook X Linkedin Bluesky Email...

23/09/2026

Television Critics Association Revises Bylaws to Address AI

Share Copy link Facebook X Linkedin Bluesky Email...

23/09/2026

eX Celebrates Completion of Holland Mich. FTTP Network

Share Copy link Facebook X Linkedin Bluesky Email...

23/09/2026

Gray Media Renews Ohio Valley Conference Deal

Share Copy link Facebook X Linkedin Bluesky Email...

23/09/2026

QuickLink StudioPro Powers Next Generation Student Media...

Westminster Schools, a K through 12 school in Atlanta, Georgia with approximately 2,000 students, has transformed its student broadcast and digital storytelling...

23/09/2026

UK Pavilion Brings Leading British Technology to CABSAT a...

The 2026 edition of CABSAT and SATExpo may have a new home and dates in the diary, but it still retains a strong presence from UK companies in the GREAT Britain...

23/09/2026

Glensound marks 60 years with new audio developments at C...

Glensound will return to CABSAT with new developments in professional monitoring and Dante interfacing, alongside its established commentary, esports and parlia...

23/09/2026

Dolby and Meta Expand Dolby Atmos and Dolby Vision Across Metas Ecosystem

September 23 2026, 17:00 (PDT) Dolby and Meta Expand Dolby Atmos and Dolby Vision Across Metas Ecosystem Across Meta AI glasses, Instagram, and VR devices, ...

23/09/2026

Guy Martin's Proper Jobs returns for third series

A great watch - Radio Times TV's most likeable proper bloke - Daily Telegraph 23rd September 2026, London: Guy Martin returns to free streaming service...

23/09/2026

Sky Sports to show England Mens tour of South Africa as part of Cricket South Africa rights deal

Wednesday 23 September 2026 Sky Sports to show England Men's tour of South ...

23/09/2026

Comscore Partners with datafuelX to Bring Seamless Currency Adoption Into a Comprehensive Planning and Stewardship Workflow

Comscore Partners with datafuelX to Bring Seamless Currency Adoption Into a Comp...

23/09/2026

SES Appoints Michel Scholer to Board of Directors

Luxembourg, 23 September 2026 - SES today announced the appointment of Mr. Michel Scholer, Secretary General of the Luxembourg Government and Chief of Staff to ...