Sony Pixel Power calrec Sony

Now You're Speaking My Language: NVIDIA Riva Sets New Bar for Fully Customizable Speech AI

21/09/2022

Whether for virtual assistants, transcriptions or contact centers, voice AI services are turning words and conversations into bits and bytes of business magic.

At GTC this week, NVIDIA announced new additions to NVIDIA Riva, a GPU-accelerated software development kit for building and deploying speech AI applications.

Riva's pretrained models are now offered in seven languages, including French and Hindi. Additional languages on the horizon: Arabic, Italian, Japanese, Korean and Portuguese. Riva also brings improvements in accuracy for English, German, Mandarin, Russian and Spanish. Additionally, it adds capabilities like word-level confidence scores and speaker diarization - the process of identifying speakers in audio streams.

Riva is built to be fully customizable at every stage of the speech AI pipeline to help solve unique problems efficiently. Developers can also deploy it where they want their data to be: on premises, for hybrid multiclouds, at the edge or in embedded devices. It's used by enterprises to bolster services, efficiency and competitive advantage.

While AI for voice services has been in high demand, development tools have lagged. More people are working and learning from home, shopping online and seeking remote customer support, which strains call centers and pushes voice applications to their limits. Customer service wait times have recently tripled as staffing shortages have hit call centers hard, according to a 2022 Bloomberg report.

Advances in speech AI offer the way forward. NVIDIA Riva enables companies to explore larger deep learning models and develop more nuanced voice systems. Speech AI applications built on Riva provide an accelerated path to better services, promising improved customer experiences and engagement.

Rising Demand for Voice AI Applications The worldwide market for contact center software reached about $27 billion in 2021, a figure expected to nearly triple to $79 billion by 2029, according to Fortune Business Insights.

This increase is due to the benefits that customized voice applications offer businesses of any size, in almost every industry - from global enterprises, to original equipment manufacturers delivering speech AI-based systems and cloud services, to systems integrators and independent software vendors.

Riva SDK Accelerates AI Workflows NVIDIA Riva includes pretrained language models that can be used as is or fine-tuned using transfer learning from the NVIDIA TAO Toolkit, which allows for custom datasets in a no-code environment. Riva automated speech recognition (ASR) and text-to-speech (TTS) models can be optimized, exported and deployed as speech services.

Voice AI is making its way into ever more types of applications, such as customer support virtual assistants and chatbots, video conferencing systems, drive-thru convenience food orders, retail by phone, and media and entertainment. Global organizations have adopted Riva to drive voice AI efforts, including T-Mobile, Deloitte, HPE, Interactions, 1-800-Flowers.com, Quantiphi and Kore.ai.

T-Mobile adopted Riva for its T-Mobile Expert Assist - a custom-built call center application that uses AI to transcribe real-time customer conversations and recommend solutions - for 17,000 customer service agents. T-Mobile plans to deploy Riva worldwide soon.

Hewlett Packard Enterprise offers HPE ProLiant servers that include NVIDIA GPUs and NVIDIA Riva software in a system capable of developing and running challenging speech AI and natural language processing workloads that can easily turn audio into insights. HPE ProLiant systems and NVIDIA Riva form a world-class, full-stack solution for running financial services and other industry applications.

To deliver the capabilities of NVIDIA Riva, HPE offers a Kubernetes-based NLP reference architecture based on HPE Ezmeral software, said Scott Ramsay, vice president of HPE GreenLake solutions at HPE. Delivered through the HPE GreenLake cloud platform, this system enables developers to accelerate the development and deployment of next-generation speech AI applications.

Deloitte supports clients looking to deploy ASR and TTS use cases, such as for order-taking systems in some of the world's largest quick-order restaurants. It's also developing chatbot services for healthcare providers that will enable accurate and efficient transcriptions for patient questions and chat summarizations.

Advances in natural language processing make it possible to design cost-efficient experiences that enable purposeful, simple and natural customer conversations, said Christine Ahn, principal at Deloitte US. Our clients are looking for a streamlined path to conversational AI deployment, and NVIDIA Riva supports that path.

Interactions has integrated Riva with its Curo software platform to create seamless, personalized engagements for customers in a broad range of industries that include telecommunications, as well as for companies such as 1-800-Flowers.com, which has deployed a speech AI order-taking system.

Kore.ai is integrating Riva with its SmartAssist speech AI contact-center-as-a-service, which powers its BankAssist, HealthAssist, AgentAssist, HR Assist and IT Assist products. Proof of concepts with NVIDIA Riva are in progress.

Quantiphi is a solution-delivery partner that is developing closed-captioning solutions using Riva for customers in media and entertainment, including Fox News. It's also developing digital avatars with Riva for telecommunications and other industries.

Complex Speech AI Pipelines, Easier Solutions Speech AI pipelines can be complex and require coordination across multiple services. Microservices are required to run at scale with ASR models, natural language understanding, TTS and domain-specific apps. NVIDIA GPUs are ideal for acceleration of these types of specialized tasks.

Riva offers softwar
LINK: https://blogs.nvidia.com/blog/2022/09/21/riva-speech-ai/...
See more stories from nvidia

Most recent headlines

05/01/2027

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be demoed at CES 2026

Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...

04/08/2026

Dalet Announces Commercial Availability of Dalia, Bringing Media-Aware Agentic AI to Enterprise Productions

Dalet, a leading technology and service provider for media-rich organizations, t...

04/07/2026

Detective Conan: Fallen Angel of the Highway Opens in Dolby Cinemas Across Japan, Presented in Dolby Atmos and Dolby ...

April 7 2026, 19:00 (PDT) Detective Conan: Fallen Angel of the Highway Opens in...

01/06/2026

Dolby Sets the New Standard for Premium Entertainment at CES 2026

January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026 Throughout the week, Dolby brings to life the latest innovatio...

12/05/2026

Beyond the Hype: A Strategic Post-Hoc Analysis of NAB 2026

Beyond the Hype: A Strategic Post-Hoc Analysis of NAB 2026 If NAB Show 2026 had an underlying theme, it was a quiet, industry-wide pivot from the high-energy sp...

12/05/2026

G&D and CT Square Establish Joint Venture for India and Middle East Distribution

Guntermann and Drunck (G&D), a Panoptec Technologies Group company, and CT Square, led by Chandresh Shah, have announced a joint venture to distribute G&D and V...

12/05/2026

Telemundo Reports Record Advertiser Demand for FIFA World Cup 2026 Coverage

With 30 days until the start of the FIFA World Cup 2026, Telemundo, the exclusive Spanish-language home of the tournament in the United States, has announced th...

12/05/2026

NHLs Stanley Pup Returns for Third Year on June 8

The NHL has announced the return of Stanley Pup for its third consecutive year, a 90-minute special featuring adoptable rescue dogs competing on a miniature rin...

12/05/2026

NBCUniversal Outlines Ad Technology and Content Strategy at 2026 Upfront

NBCUniversal presented its 2026 Upfront to advertisers at Radio City Music Hall, detailing upcoming programming across NBC, Peacock, Bravo, and Versant properti...

12/05/2026

FOX Sports Funds Fandom Research Initiative at Harvard Kennedy School

FOX Sports has announced funding for the Fandom and Social Connection Initiative at Harvard Kennedy School's Shorenstein Center on Media, Politics, and Publ...

12/05/2026

TNDV and Live Media Support NCAA Final Four Weekend for 13th Consecutive Year

TNDV and Live Media, both divisions of Live Media Group, supported live broadcast coverage around NCAA Final Four weekend in Indianapolis, including the March M...

12/05/2026

European Football Alliance Signs Distribution Agreement with Fubo Sports Network

The European Football Alliance (EFA) has announced a content distribution agreement with Fubo Sports Network, the free ad-supported streaming TV (FAST) channel ...

12/05/2026

ESPN, TelevisaUnivision Ink Deal to Produce Additional Spanish-Language Super Bowl LXI Telecast

For the first time, Spanish-speaking fans in the U.S. will have two separate tel...

12/05/2026

CP Communications Manages RF Spectrum for Kentucky Derby Week

CP Communications led a comprehensive spectrum management initiative on behalf of Churchill Downs during Kentucky Derby week, coordinating RF assets across the ...

12/05/2026

LiveU and DRONERESPONDERS Announce Partnership for Public Safety Drone Video Transmission

LiveU has announced a strategic partnership with DRONERESPONDERS, a 501(c)3 non-...

12/05/2026

BMC TV Selects Open Broadcast Systems 5G Flyaway for Horse Racing Transmissions

Open Broadcast Systems has announced that BMC TV, a specialist in IP transport of broadcast content, has selected the Open Broadcast Systems 5G Flyaway solution...

12/05/2026

NEP Europe to Deliver Broadcast Solutions for Eurovision Song Contest 2026 in Vienna

NEP Europe, part of NEP Group, has announced it will deliver broadcast solutions...

12/05/2026

Grass Valley Expands Collaboration with Ravensbourne University London on Media Production Education

Grass Valley has announced continued collaboration with Ravensbourne University ...

12/05/2026

Stats Perform Launches Opta Pulse AI-Assisted Video Creation Platform

Stats Perform has announced the launch of Opta Pulse, an AI-assisted video creation and distribution platform for leagues, rights holders, and broadcasters. The...

12/05/2026

FOX Sports and Sesame Workshop Announce Collaboration for FIFA World Cup 2026

FOX Sports has announced a collaboration with Sesame Workshop to integrate Sesame Street characters into FOX Sports' FIFA World Cup 2026 programming. Conten...

12/05/2026

Little Show, Giant Heart: NHL in ASL Earns Two Sports Emmy Nominations in 2026

To date, NHL Productions has produced 19 broadcasts with commentary in American Sign Language NHL in ASL (American Sign Language) may be just one show, but the...

12/05/2026

At Its Annual Brandcast, YouTube Aims To Show Why Sports Is No Longer Just the Game

Google's Brian Albert: creators, athletes, highlights, nostalgia, second-scr...

12/05/2026

Your Next Double Feature: Old Joy and Past Lives

A still from Past Lives by Celine Song, an official selection of the Premieres program at the 2023 Sundance Film Festival. (Courtesy of Sundance Institute | p...

12/05/2026

It's Your Party of the Year(s): A Look Back at Your Entire Music History on Spotify

Spotify is where fans and artists come together, turning discovery into somethin...

12/05/2026

Black Lion Audio introduce the Auteur 8DAT

Features patented Marco-MMC clocking technology Black Lion Audio's latest release combines the company's expertise in clocking with their renowned p...

12/05/2026

Reason 14 now available

New Track Panel, sequencer upgrades & more Following their recent public beta release, Reason Studios have announced the full release of Reason 14. With the...

12/05/2026

One month to go! SBS reveals expansive FIFA World Cup 2026 lineup beyond the pitch

One month to go! SBS reveals expansive FIFA World Cup 2026 lineup beyond the pi...

12/05/2026

Rohde & Schwarz presents its advanced solutions for power electronics testing at PCIM Expo 2026

Rohde & Schwarz presents its advanced solutions for power electronics testing at...

12/05/2026

Ad-Hoc News: aconnic AG announces improved fund raising plan to support business and refinance debt

aconnic AG (ISIN: DE000A0LBKW6), Munich, has developed a modified fund raising p...

12/05/2026

CNN Pushes Into Lifestyle Products with CNN Weather' App Launch

Share Copy link Facebook X Linkedin Bluesky Email...

12/05/2026

Marshall Electronics Cameras Elevate Elite Equestrian Com...

Tyrell Corporation, specialists in high-end live sports and entertainment broadcasts, was tasked with delivering compelling broadcast coverage of premier equest...

12/05/2026

IBC2026 registration opens as international media industr...

Registration is now open for IBC2026 as the global media, entertainment and technology community prepares to converge on the RAI Amsterdam from 11 14 September ...

12/05/2026

Ross Video Showcases Unified Production Workflows at Broa...

Ross Video, a global leader in live video production technology, will present its latest innovations and integrated production workflows at BroadcastAsia 2026, ...

12/05/2026

With over 50bn euros in assets under management and recor...

500 selected leaders from around the world across start-ups, corporates, and venture capital. Over 50bn in assets under management among attending investors, a...

12/05/2026

Randy Koeman Joins CVP as Part of Continued European Expa...

CVP, one of Europe's leading suppliers of professional video and broadcast solutions, has appointed Randy Koeman as Sales Manager, Netherlands, marking anot...

12/05/2026

Taiwan Television selects PlayBox Neo Suite multi-channel...

Taiwan Television has expanded its HD content ingest workflow capabilities by investing in the PlayBox Neo Suite - a leading multi-channel multi-server UHD/HD/S...

12/05/2026

Jigsaw24 Appoints Tom Laker and Ashish Chauhan to Support...

Jigsaw24 is strengthening its media team with the appointment of Tom Laker as Client Director and Ashish Chauhan as Project Manager. These strategic hires bring...

12/05/2026

Pebble brings future-ready playout innovation to Broadcas...

Broadcast playout leader showcases hybrid IP infrastructure and workflow automation with Videoland deployment as regional benchmark...

12/05/2026

dzjinius to Showcase All-in-one Production Management Pla...

dzjinius, the all-in-one production management platform for the media and entertainment industry, will showcase its centralised approach to production workflows...

12/05/2026

G&D and CT Square Launch New Joint Venture in India

Share Copy link Facebook X Linkedin Bluesky Email...

12/05/2026

Congress Urged to Protect Live Sports on Broadcast TV

Share Copy link Facebook X Linkedin Bluesky Email...

12/05/2026

Roku to Stream Inaugural Enhanced Games in North America

Share Copy link Facebook X Linkedin Bluesky Email...

12/05/2026

Austrian Broadcaster Selects Lawo, SLG Broadcast for Studio Upgrade

Share Copy link Facebook X Linkedin Bluesky Email...

12/05/2026

NUGEN Audio Debuts Enhanced DialogCheck at MPTS 2026

NUGEN Audio will debut Version 1.1 of DialogCheck, its intelligent dialog intelligibility and compliance tool, at the 2026 Media Production & Technology Show (S...

12/05/2026

Disguise Powers Interactive LED Castle for Laura Pausini

The reactive visuals can adapt to any stage or screen setup and comprise 50 layers of Notch content Today, Disguise announced that its high performance GX 3 m...

12/05/2026

DoPchoice Intros Light-Shaping Accessories for ARRI Omnib...

Snapgrid , Snapbag & Airglow Expand Creative Control for the ARRI Modular LED BarFollowing the launch of the ARRI Omnibar, DoPchoice introduces a dedicated li...

12/05/2026

Tribeca Festival Unveils 2026 Games Program

May 12th, 2026 Press Materials Available Here TRIBECA FESTIVAL UNVEILS 2026 GAMES PROGRAM Tribeca Celebrates Its 25th Anniversary With World Premieres and Pl...

12/05/2026

Madonna Brings The World Premiere Of Confessions II To 2026 Tribeca Festival

May 12th, 2026 Press Materials Available Here MADONNA BRINGS THE WORLD PREMIERE OF CONFESSIONS II TO 2026 TRIBECA FESTIVAL The Global Icon Will Unveil a Cine...

12/05/2026

Increasing Data Demand, Excellent Networks and Solid Financial Results - Magyar Telekom's Q1 2026 financial results

Customer demand for data continues to grow in the first quarter of 2026 at Magya...