--
Widespread accessibility to internet connectivity and high-quality smart device cameras have brought live, self-shot interviews to the forefront of modern television, from reality star confessionals to athlete commentary. As the global population continues to shift toward a remote workforce, the role of these interviews is rapidly growing.
A majority of remote shoots originate away from traditional studio environments with dedicated camera setups, instead relying on smartphone, tablet or laptop cameras to capture video. Integrating these real-time feeds into a broadcast quality production introduces a host of challenges that The Video Call Center (VCC) aims to solve for content producers. Combining off-the-shelf tools like the AJA HELO H.264 streamer/recorder and the AJA ROI scan converter with the patented VCC video call production platform, The VCC extends the production capabilities of clients like A&E, Discovery Networks, FOX, TLC, Vice and WWE with high quality video remote and automated production workflows and services.
The VCC's solutions make it easy for productions to procure, manage and integrate low-latency, broadcast quality video feeds from any number of smartphone, laptop or tablet callers into live or recorded programming, or captured for post. During live shows, the VCC works to optimize each remote as needed based on the particular smart device, calling apps and internet connection, and adjusts lighting, angles and more to ensure a high-quality, clean video feed. Often this process is executed in seconds or minutes at air time.
Time permitting, as in the case of the VCC's NFL Draft production earlier this year, The VCC team may walk participants through a test run of calling into the main broadcast. In this case, the VCC Call Manager Pro (CMP) system is used to launch and manage the video call feeds, and run a final test call using an available endpoint. Once launched, the call is monitored using HELO's output. An AJA ROI scan converter enables standard video raster size and frame rate output from a variety of devices with non standard video rasters and facilitates audio embedding. When ready to broadcast the caller, The VCC simply cues the client's control room and the feed is sent through on-premises hardware for seamless switching into the production.
For the NFL Draft, The VCC helped produce live video interviews with 58 draft prospects eagerly awaiting pick reveals from home. Ahead of the event, the athletes received an iPhone kit, and The VCC worked with each on shot framing and connection testing through a series of dress rehearsal calls. On the night of the draft, the prospects waited in the digital wings and were given a two-minute warning prior to going on air. Working from their respective homes, The VCC Call Producers assigned the feeds to the appropriate endpoint through the Queue Manager and using Call Manager Pro launched the call and set it up to ensure a stable signal before handing it off to the NFL. Part of The VCC's toolkit for video remotes, HELO played a crucial role in monitoring the quality of all the video calls.
Previously endpoints and Call Producers needed to be in the same location, but HELO provides an alternative, allowing Call Producers to remotely monitor real-time feeds from anywhere. HELO is one of my favorite tools. It allows us to run our business the way we want, while also allowing our clients to reap the full benefits of our solutions; we can monitor, take care of quality and framing control from anywhere with an internet connection, without adding additional latency, shared Jackie Lennon, Manager, Marketing & Administration, The VCC. Having that flexibility is crucial, and we also appreciate the option to record simultaneously with HELO.
The AJA ROI Mini-Converter has also proven a steady workhorse for The VCC, enabling video outputs and supporting a diverse range of audio formats that clients request. She added, ROI Mini-Converters are instrumental to ensuring a stable, high fidelity remote video caller output and give us the flexibility to adapt to audiovisual needs and match formats at our client sites.
Although a majority of The VCC's more than 30 HELO units are located at client facilities, a select few remain on-site at its headquarters for clients that leverage its Host Automation Tool (HAT). The VCC HAT workflow allows call producers, a line producer, and a host to run a full, broadcast quality program. With the system, clients can produce a show with video callers from anywhere, and Call Producers can enhance the feeds as they're able to see the video output using the HELO to monitor the feed remotely.
###
About HELO
AJA's HELO allows users to simultaneously stream video signals to Web Content Delivery Networks while encoding and recording H.264 files to SD cards, USB storage or network-based storage with the push of a button. Supporting a range of professional workflows, the H.264 streaming, recording and encoding device includes 3G-SDI and HDMI inputs and outputs and the power to handle up to 1080p recording formats among other features. www.aja.com/products/helo
About AJA
Since 1993, AJA Video has been a leading manufacturer of video interface technologies, converters, digital video recording solutions and professional cameras, bringing high quality, cost effective products to the professional broadcast, video and post production markets. AJA products are designed and manufactured at our facilities in Grass Valley, California, and sold through an extensive sales channel of resellers and systems integrators around the world. For further information, please see our website at www.aja.com.
###
Most recent headlines
05/01/2027
Worlds first 802.15.4ab-UWB chip verified by Calterah and Rohde & Schwarz to be ...
01/06/2026
January 6 2026, 05:30 (PST) Dolby Sets the New Standard for Premium Entertainment at CES 2026
Throughout the week, Dolby brings to life the latest innovatio...
02/05/2026
Dalet, a leading technology and service provider for media-rich organizations, t...
01/05/2026
January 5 2026, 18:30 (PST) NBCUniversal's Peacock to Be First Streamer to ...
01/04/2026
January 4 2026, 18:00 (PST) DOLBY AND DOUYIN EMPOWER THE NEXT GENERATON OF CREATORS WITH DOLBY VISION
Douyin Users Can Now Create And Share Videos With Stun...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
18/03/2026
SMPTE , the home of media professionals, technologists, and engineers, today unveiled its educational presentations for the 2026 NAB Show. This year SMPTE will ...
18/03/2026
Maxon, maker of powerful, approachable software solutions for creators working in 2D and 3D design, motion graphics, visual effects, gaming, and more, today ann...
18/03/2026
Digital Alert Systems
Preview
2026 NAB Show
April 19 - 22
Booth C3452
At the 2026 NAB Show, Digital Alert Systems will showcase Version 6.0 of its DASDEC ...
18/03/2026
Setplex today announced that it will showcase its complete, fully integrated Zapflex platform for the first time at the 2026 NAB Show, introducing powerful new ...
18/03/2026
THIS ANNOUNCEMENT RELATES TO THE DISCLOSURE OF INFORMATION THAT QUALIFIED OR MAY HAVE QUALIFIED AS INSIDE INFORMATION WITHIN THE MEANING OF ARTICLE 7(1) OF THE ...
18/03/2026
COW Jobs: Seeking DP for Low Budget Dramedy - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Director of Photography for Low Budget Dramedy Fe...
18/03/2026
COW Jobs: Seeking Gaffer for Low Budget Dramedy - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Gaffer for Low Budget Dramedy Feature Film- I...
18/03/2026
COW Jobs: Seeking Location, Sound for Low Budget Dramedy - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Location/Sound for Low Budget Dramed...
18/03/2026
COW Jobs: Seeking Child Wrangler for Low Budget Film - Chicago
Brie Clayton March 17, 2026
0 Comments
Seeking Child Wrangler for Low Budget Dramedy Fe...
18/03/2026
Calrec Redefines Broadcast Workflows at NAB 2026 with its Most Powerful Hardware...
18/03/2026
Oscar Nominated Two People Exchanging Saliva Posted with DaVinci Resolve Studio
Brie Clayton March 17, 2026
0 Comments
DaVinci Resolve Studio handle...
18/03/2026
Boston Conservatory Presents Celebrated Musical Satire Urinetown Performances for this Center Stage production will take place at Boston Conservatory Theater ...
18/03/2026
Charlie Puth Joins Switched On Pop at Berklee NYC The Berklee alum spoke with host and Berklee NYC professor Charlie Harding for a live taping, answering audi...
17/03/2026
NASA+'s Rebecca Sirmons and Brittany Brown offer unique look at live streami...
17/03/2026
The transition to IP has fundamentally reshaped professional media infrastructures. Video, audio, and increasingly metadata now circulate as independent, precis...
17/03/2026
Live sports streaming can push every element in your video delivery chain to its limit, exposing every potential weakness in seconds. When the Super Bowl, the O...
17/03/2026
Texas Athletics sought to modernize its media production, enhance fan experience...
17/03/2026
Ikegami USA will demonstrate the latest additions to its wide range of broadcast...
17/03/2026
TNA Wrestling and iHeartMedia announces a new multi-platform collaboration that will integrate iHeartMedia across TNA's premium live events, weekly televisi...
17/03/2026
The goal was to transform Hard Rock Stadium into a global leader in sports and e...
17/03/2026
Spectrum has announced the launch of its new Multiview feature in the Spectrum TV App, giving customers the ability to watch up to four NCAA men's or women&...
17/03/2026
Genius Sports deal also covers data technology, AI, fan engagement, and performance analysis....
17/03/2026
Net Insight is supporting the rollout of a new state-wide centralized operation with Rede Massa, which is an SBT affiliate, the Brazilian regional television ne...
17/03/2026
Featuring audio from practice sessions, qualifying races, and Grand Prix races, the film represents Apple's sports-media ambitions
At Sunday night's Ac...
17/03/2026
Live broadcast has always been one of the most demanding environments in media a...
17/03/2026
DirecTV is introducing several new viewing features, including a multi-screen March Madness Mix channel and an updated Sports Central mobile app hub, ahead of...
17/03/2026
Deltatre has announced a multi-year partnership with ATP Media, the media arm of the ATP Tour, covering broadcast graphics, data, and production across the 2026...
17/03/2026
The Detroit Pistons have announced a third consecutive season partnering with Sc...
17/03/2026
Fresh Finds Africa spotlights emerging artists and movements across the continent and its global diaspora, with listeners tuning in to discover new Afro-forward...
17/03/2026
Last month, more than 60,000 fans piled into Bangkok's Rajamangala National ...
17/03/2026
Vintage-inspired channel strip joins line-up
Black Rooster Audio's latest plug-in provides an all-in-one mixing tool inspired by classic analogue consol...
17/03/2026
Level and EQ voice, reverb and noise independently
The latest plug-in to join Accentize's collection is said to take a new approach to dialogue processi...
17/03/2026
UHF radio mic & IEM bandwidth at risk
Once again, the UHF bandwidth that is currently allocated to RF audio gear is at risk of being reassigned to high-spee...
17/03/2026
Last Friday, the first Plant Fire Department Training Week in Bavaria successf...
17/03/2026
New campaign from NAATI and SBS CulturalConnnect highlights how we all deserve ...
17/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
17/03/2026
Share
Copy link
Facebook
X
Linkedin
Bluesky
Email...
17/03/2026
3D streaming infrastructure provider Miris today announced the launch of a public beta for its new 3D asset streaming platform. Miris is building the infrastruc...
-- 
