--
Widespread accessibility to internet connectivity and high-quality smart device cameras have brought live, self-shot interviews to the forefront of modern television, from reality star confessionals to athlete commentary. As the global population continues to shift toward a remote workforce, the role of these interviews is rapidly growing.
A majority of remote shoots originate away from traditional studio environments with dedicated camera setups, instead relying on smartphone, tablet or laptop cameras to capture video. Integrating these real-time feeds into a broadcast quality production introduces a host of challenges that The Video Call Center (VCC) aims to solve for content producers. Combining off-the-shelf tools like the AJA HELO H.264 streamer/recorder and the AJA ROI scan converter with the patented VCC video call production platform, The VCC extends the production capabilities of clients like A&E, Discovery Networks, FOX, TLC, Vice and WWE with high quality video remote and automated production workflows and services.
The VCC's solutions make it easy for productions to procure, manage and integrate low-latency, broadcast quality video feeds from any number of smartphone, laptop or tablet callers into live or recorded programming, or captured for post. During live shows, the VCC works to optimize each remote as needed based on the particular smart device, calling apps and internet connection, and adjusts lighting, angles and more to ensure a high-quality, clean video feed. Often this process is executed in seconds or minutes at air time.
Time permitting, as in the case of the VCC's NFL Draft production earlier this year, The VCC team may walk participants through a test run of calling into the main broadcast. In this case, the VCC Call Manager Pro (CMP) system is used to launch and manage the video call feeds, and run a final test call using an available endpoint. Once launched, the call is monitored using HELO's output. An AJA ROI scan converter enables standard video raster size and frame rate output from a variety of devices with non standard video rasters and facilitates audio embedding. When ready to broadcast the caller, The VCC simply cues the client's control room and the feed is sent through on-premises hardware for seamless switching into the production.
For the NFL Draft, The VCC helped produce live video interviews with 58 draft prospects eagerly awaiting pick reveals from home. Ahead of the event, the athletes received an iPhone kit, and The VCC worked with each on shot framing and connection testing through a series of dress rehearsal calls. On the night of the draft, the prospects waited in the digital wings and were given a two-minute warning prior to going on air. Working from their respective homes, The VCC Call Producers assigned the feeds to the appropriate endpoint through the Queue Manager and using Call Manager Pro launched the call and set it up to ensure a stable signal before handing it off to the NFL. Part of The VCC's toolkit for video remotes, HELO played a crucial role in monitoring the quality of all the video calls.
Previously endpoints and Call Producers needed to be in the same location, but HELO provides an alternative, allowing Call Producers to remotely monitor real-time feeds from anywhere. HELO is one of my favorite tools. It allows us to run our business the way we want, while also allowing our clients to reap the full benefits of our solutions; we can monitor, take care of quality and framing control from anywhere with an internet connection, without adding additional latency, shared Jackie Lennon, Manager, Marketing & Administration, The VCC. Having that flexibility is crucial, and we also appreciate the option to record simultaneously with HELO.
The AJA ROI Mini-Converter has also proven a steady workhorse for The VCC, enabling video outputs and supporting a diverse range of audio formats that clients request. She added, ROI Mini-Converters are instrumental to ensuring a stable, high fidelity remote video caller output and give us the flexibility to adapt to audiovisual needs and match formats at our client sites.
Although a majority of The VCC's more than 30 HELO units are located at client facilities, a select few remain on-site at its headquarters for clients that leverage its Host Automation Tool (HAT). The VCC HAT workflow allows call producers, a line producer, and a host to run a full, broadcast quality program. With the system, clients can produce a show with video callers from anywhere, and Call Producers can enhance the feeds as they're able to see the video output using the HELO to monitor the feed remotely.
###
About HELO
AJA's HELO allows users to simultaneously stream video signals to Web Content Delivery Networks while encoding and recording H.264 files to SD cards, USB storage or network-based storage with the push of a button. Supporting a range of professional workflows, the H.264 streaming, recording and encoding device includes 3G-SDI and HDMI inputs and outputs and the power to handle up to 1080p recording formats among other features. www.aja.com/products/helo
About AJA
Since 1993, AJA Video has been a leading manufacturer of video interface technologies, converters, digital video recording solutions and professional cameras, bringing high quality, cost effective products to the professional broadcast, video and post production markets. AJA products are designed and manufactured at our facilities in Grass Valley, California, and sold through an extensive sales channel of resellers and systems integrators around the world. For further information, please see our website at www.aja.com.
###
Most recent headlines
09/11/2025
Dalet today announced a transformative leap forward for media operations: Agentic Artificial Intelligence (AI) that unifies the Dalet ecosystem under one natura...
17/10/2025
HBO Max is reporting that it has launched in 15 new markets, including Bangladesh, Cambodia, Macau, Pakistan, Sri Lanka and Ukraine, boosting the streaming serv...
17/10/2025
Netflix said it will make a major push into video podcasts, inking a wide-ranging deal with Spotify through which it will offer 16 podcasts in the U.S. starting...
17/10/2025
Lexington, Ky. As part of a push to highlight its advanced advertising capabilities, Viamedia has launched a new AI-powered ad tech platform and officially rebr...
17/10/2025
NEW YORK QuickLink has announced the release of StudioPro Version 4, which the company is calling the most significant upgrade yet to its flagship video product...
17/10/2025
NEW YORK and CUPERTINO, Calif. Apple and NBCUniversal said they will sell Apple TV and Peacock streaming bundles to U.S. subscribers starting Oct. 20....
17/10/2025
Q&A with Boston Conservatory Choral Conductor Stephen Spinelli How his research into the lost manuscripts of composer Florence Price led to a Grammy-winning c...
16/10/2025
SVG Sit-Down: FUJIFILM Execs on GFX ETERNA 55 Camera, Importance of Shallow-Dept...
16/10/2025
Squash's Most Ambitious Broadcast Production To Be Deployed at Comcast Busin...
16/10/2025
Main Street Sports Group Inks Deal With Omaha Productions, Launches Original-Con...
16/10/2025
A Historic Precursor? FIFA, HBS, DAZN Offer an Inside Look at Production of FIFA...
16/10/2025
Prime Video Offers Sneak Peak at New NBA on Prime StudioThe massive 13,000-sq-ft, two-story studio features a LED regulation half court and hoopBy Jason Dachman...
16/10/2025
SVG Remote Production Forum Draws Record Crowd for Visit to PGA TOUR Studios, De...
16/10/2025
BitFire's Ben Grafchik on How Growing Cloud Workflows Are Impacting the Live...
16/10/2025
AI technology is advancing quickly, bringing both new creative possibilities and...
16/10/2025
In 2017, Imani Ellis launched CultureCon, a conference that's become a must-attend event for more than 10,000 diverse creatives and Black professionals to c...
16/10/2025
It might still be a little early to break out the tinsel and mistletoe, but Spotify's already queuing up some holiday magic. This year's Spotify Singles...
16/10/2025
Earlier this year, our in-house publishing imprint, Spotify Audiobooks, put out ...
16/10/2025
VAMPIRE has been integrated onto GM Defenses Infantry Squad Vehicle (ISV), providing a mobile solution to effectively and affordably counter small drone threat...
16/10/2025
The AgilePod mounted on the host aircraft....
16/10/2025
60% say infotainment systems are a critical purchasing or leasing consideration,...
16/10/2025
NEW YORK The Broadcasters Foundation of America has launched its 2025 Year-End Giving Campaign, which seeks to raise donations from tax-deductible personal and ...
16/10/2025
Roku has added several new features to its user interface and operating system meant to make it easier to discover and personalize content, the company said....
16/10/2025
NEW YORK CNN has announced that its All Access subscription tier will launch in the U.S. on Oct. 28, providing audiences with a centralized destination for CNN&...
16/10/2025
Student Spotlight: Alan Villanueva The graduate student and saxophonist, who performed on Natalia Lafourcades Latin Grammy-nominated Live at Carnegie Hall alb...
16/10/2025
The XR Sports Alliance (XRSA) has announced the third cohort of members. The new members include Maple Leafs Sports & Entertainment (MLSE), the Vegas Golden Kni...
16/10/2025
NEW YORK The Broadcasters Foundation of America has launched its 2025 Year-End Giving Campaign which seeks to raise donations from tax-deductible personal and c...
16/10/2025
NEW YORK Australia's Nine Network and the NHL today announced a media partnership that will bring the world's premier professional ice hockey league to ...
16/10/2025
Parks Associates has released new data showing that nearly half (45%) of U.S. internet homes watch free ad-supported streaming TV (FAST) services and 89% of U.S...
16/10/2025
TROY, Mich. -New data from J.D. Power's 2025 U.S. Residential Internet Service Provider Study shows that residential wireless internet providers are growing...
16/10/2025
TV's most charming detective drama * Shakespeare & Hathaway: Private Investi...
16/10/2025
Back to All News
Thailand's Legendary Outlaw Returns: Tee Yai: Born to be ...
16/10/2025
Back to All News
Christmas Is Just Around The Corner: Home For Christmas Season...
16/10/2025
Back to All News
Trist n Ulloa Stars in El crimen de Pazos, the New Netflix Ser...
16/10/2025
ABS Completes Redomiciliation to Dubai Development Authority as Part of Strategi...
16/10/2025
This Saturday October 18 Katja Mia will burst onto the radio airwaves for the first time as she joins 2FM. Katja will be standing in for Bl thnaid Treacy on Sat...
16/10/2025
This October, RT is delighted to support Wexford Festival Opera, Babor International Arts Festival for Children, Open House Dublin and 36 other arts and cultu...
16/10/2025
GeForce NOW is more than just a platform to stream fresh games every week - it offers celebrations for the gamers who make it epic, with member rewards to sweet...
15/10/2025
Across the world, early-career reporters are interrogating systems that shape daily life, from mortuaries and classrooms to the corridors of legal education and...
15/10/2025
St. Louis Blues Pay Tribute to Ozzy Osbourne in New Pregame Open VideoThe NHL franchise worked with production firms 2WEI and 4th Floor CreativeBy Mark J Burns,...
15/10/2025
Cobalt Digital, G3DVu, Proxima Vision, and Telos Alliance Renew Premier Sponsors...
15/10/2025
By Paige Bethmann
Before my grandmother passed away in 2019, I went to visit her in the hospital where she'd been for a few weeks. When I arrived, the nurs...
15/10/2025
Two years ago, Spotify set out to grow the entire publishing industry by making ...
15/10/2025
People turn to DJ for a listening experience that feels personal, dynamic, and j...
15/10/2025
Las personas recurren a DJ para vivir una experiencia de escucha personal, din m...
15/10/2025
Rock legend Bruce Springsteen and luminary actor Jeremy Allen White came togethe...
15/10/2025
At Spotify, we're all about supporting rising talent and helping them connec...
15/10/2025
New SBS Documentary Series THE CANCER KILLERS Premieres 4 November on SBS & SBS ...
15/10/2025
SBS celebrates the Festivals of Lights with bold, illuminating stories across th...
-- 
