Wohler Extends EMEA Service and Support for RadiantGrid Product Line

Wohler Extends EMEA Service and Support for RadiantGrid Product Line 15 May 2013

Wohler Technologies today announced that it has extended the availability of localized support services for the RadiantGrid product line in EMEA markets. Standard Tier 1 and Tier 2 support includes multilingual telephone, email, and remote update support within the customers local time zone. Wohler also offers the enhanced option of 24/7 monitoring of the RadiantGrid Intelligent Media Transformation Platform and dependent on-site hardware and software, which monitors live data from a dedicated network operations center that can also be made accessible to users via a secure Web portal.

We recognize the increasing role that support services have in augmenting the value and utility our unique technology provides, said Craig Newbury, director of sales EMEA for Wohlers RadiantGrid product line. Our enhanced support provision represents both the reactive and proactive support our growing customer base demands, while building upon our philosophy of providing an extension to our clients engineering teams.

The extended support service includes a full incident, problem, and change management process. A new RadiantGrid support portal gives users secure access to incident reporting/management and change management information specific to their RadiantGrid solutions, as well as a RadiantGrid knowledge base.

Further information about Wohlers RadiantGrid Intelligent Media Processing Platform and other RadiantGrid solutions is available at www.wohler.com.

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About Wohler Technologies Inc.

Wohlers tradition of innovation began with the creation of the industrys first in-rack audio, video, and data monitoring category, and continues today through its development of signal management and monitoring solutions for video, audio, captioning, and loudness applications. Wohlers 2012 acquisition of RadiantGrid Technologies extends this award-winning product line to include the Wohler RadiantGrid Intelligent Media Transformation Platform for efficient file-based content creation and distribution, quality control, and faster-than-real-time transcoding and standards conversion. This new offering, combined with the companys proven, cost-effective confidence monitoring, compliance recording, and content management solutions, ensures high-quality media production across any platform and delivery to any device. More information about Wohler is available at www.wohler.com.

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