For more than five years, Joan Ram n Ruiz, Project Engineering Manager at VSN Innovation & Media Solutions, has been in charge of keeping the company close to its clients during the system installation and launching processes. With his huge experience on the field and having visited dozens of televisions around the world, Joan Ram n answers a few questions on its daily work and on everything that VSN's solutions can do for its users.
Joan Ramon Ruiz, VSN's Project Engineering Manager
You constantly travel to very different countries to supervise the installation of VSN's systems. What can you tell us about this part of your duties?
VSN has a very intense presence around the world and that keeps us very busy. We have huge projects in Latin America, Asia and Middle East, with increasing activity in North America and Africa. And, of course, we are very active in Europe. I work closely with our teams at VSN's offices in Dubai (United Arab Emirates), Miami (US) and Hong Kong (China) to personally supervise the installation processes of our systems.
From VSN we make a huge effort to be close to our clients, from the very first moment they contact us with their interest in acquiring our solutions and, of course, after the project and the deployment has finished.
Our philosophy is to always be close to our users, and that makes us pay special attention to the first phases of the deployment, that are crucial because during that first weeks new needs may arise and it is very important to identify them. Also, we have a strong post-sales support, and we put all our resources in keeping high levels of customer satisfaction among our users. In my case, I visit the installation many times until the client is happy with how the system works and its satisfaction regarding expectations is maximized. So, you could say I have a direct relation with many of our clients.
What would you highlight from VSN's systems based on what you see every day?
Our systems are scalable, flexible, capable of controlling the majority of the devices present in the market nowadays and they control the whole media life cycle, from ingest to multi-screen distribution. That is why our systems overcome any challenge with total security and reliability, no matter the client's size, requirements or circumstances. We count with a media management technology that is capable of getting the best out of any client and that offers at all time the security that not a single error will put the media at risk. Our technology is also capable of expanding as the client's needs expand and it controls the majority of third-party equipment, so its integration with any existing system is easy and quick, avoiding any interruption of the user's daily work.
What can you tell us about VSN's 2015?
This has been a very intense year for us so far, with many projects, trade shows, trainings, conferences and events around the world. We have just come back from IBC 2015 and I can confirm that we have never done so many demos in one single event. Our participation in NAB Show in Las Vegas, BroadcastAsia in Singapore or CABSAT in Dubai has also been very satisfactory and we have noticed increasing interest in our solutions.
Users visiting us at events already know our solutions, thanks to the good references given by other users and thanks to our Webinar campaign, that can be followed at our Website. The client's requirements are more specific, because they know that we offer total security and we are capable of efficiently meet every possible need or requirement. We have launched a very important international expansion campaign and regarding projects and visibility we are really satisfied with how this year is going. It is no coincidence that we have been awarded with the ISO9001:2008 Certification for quality management.
What would you say is more important for clients?
Clients in this sector demand total reliability of the system, that cannot put them in trouble at any time. In that sense, we give our best to meet the needs of all our clients, both with a complete and close supervision of all deployment and installation processes and with a strict post-sales support. We basically cover all the client's needs. The most important thing is then to meet the expectations that the client holds regarding its workflow and to help him grow and expand and reach the desired goals. And, from VSN, looking at the very positive customer satisfaction levels we are obtaining, we know we are doing things in the right way.
What can you tell us about VSN's future?
Our objective in the medium term is to become one of the three most influential Broadcast and Media & Entertainment companies, and thanks to the positive results that we are obtaining this recent years, we are convinced that we are going to fulfil that aspiration. We work very hard to be close to our clients and to adapt our solutions to the needs that arise every day in such a changing environment as the one we work in. We are very optimistic and we know that we are on the right path to improve the industry's standards and processes.
Google+
LinkedIn
Twitter
Facebook
Most recent headlines
06/10/2025
France T l visions, France's leading broadcaster, has received the 2025 EBU ...
04/09/2025
Monumental Sports & Entertainment (MSE), in collaboration with Dalet, has been a...
30/08/2025
WASHINGTON The Federal Communications Commission has adopted its FY 2025 Regulatory Fees Order that establishes the regulatory fee rates for the broadcast stati...
29/08/2025
Australian Red Cross and SBS launch training to help workplaces in the fight aga...
29/08/2025
The National Film and Video Foundation (NFVF), an agency of the Department of Sp...
29/08/2025
L3Harris Technologies has concentrated decades of expertise across the entire enterprise to develop affordable and reliable best-of-breed solutions to rapidly c...
29/08/2025
BURBANK, Calif. The CW Network and the Pac-12 Conference have announced a new media rights deal that will extend their broadcast partnership beginning with the ...
29/08/2025
NEW YORK Gracenote has released a new analysis of its global video dataset showing that the number of FAST channels grew nearly 14% from Q1 2025 and 76% since 2...
29/08/2025
SAN JOSE, Calif. Harmonic has announced a series of improvements to its live sports streaming solution that the company said will improve fan engagement, protec...
29/08/2025
NEW YORK and LOS ANGELES Fox Corp. and YouTube TV last night announced a renewal of the full portfolio of Fox networks, including Fox News Channel, Fox Business...
29/08/2025
Budapest, Hungary, August 2025 - The integration of Microsoft Teams Rooms (MTR) with Lightware's Taurus universal matrix switchers delivers a new level of f...
29/08/2025
Frequency, the engine behind many of the world's best-known streaming television channels, today announced it will launch Studio Live, a next-generation uni...
29/08/2025
In an era when AI and cyber resilience are essential, Scality will mark the 10th anniversary of Scality Day on October 16, 2025 in Paris. This flagship global e...
29/08/2025
Disguise's In-House Creative and Technical Teams Pre-Visualised, Programmed and Delivered Content for the Experience, All Powered by EX 3+
Technology solu...
29/08/2025
Disguise will be demonstrating the latest workflows for TV, film and live events on a number of partner booths at the show
Disguise, the industry-leading tech...
29/08/2025
STOCKHOLM, Sweden Accedo will showcase Accedo Compose, its AI agent-powered modular orchestration layer that assists streaming providers in transitioning client...
29/08/2025
LOS ANGELES Cineverse has announced that it is working with Xperi to bring four of its streaming channels to automobiles for the first time as part of the DTS A...
29/08/2025
DALLAS & ATLANTA Gray Media has announced an agreement with the sports streaming service Victory+ to simulcast 17 Dallas Stars NHL games in 15 television market...
29/08/2025
NEW YORK AND CULVER CITY Comcast NBCUniversal and Amazon have announced new and extended distribution agreements that will expand the content available on their...
29/08/2025
FOOTHILL RANCH, Calif. RED Digital Cinema will feature its Cine-Broadcast Module supporting live broadcast workflows during IBC2025, Sept. 12-15, at the RAI Ams...
29/08/2025
29 Aug 2025
Kyivstar Rings Opening Bell at Nasdaq Marking Landmark Listing and ...
29/08/2025
More than half of all NFL games live on Sky for the first timeFriday 29 August 2025
Sky Sports has announced a new three-year deal with the NFL, extending its ...
29/08/2025
Back to All News
RIV4LRIES: The Trailer of the New Series With Samuele Carrino ...
29/08/2025
Get ready for an inspiring and emotional insight into the world of competitive Irish dancing with My Story: Tomi Champion of the World airing on RT 2 this monda...
29/08/2025
RT has today announced that David McCullagh is to be the new presenter of RT Radio 1's flagship Today programme, which airs every weekday at 10am, replaci...
28/08/2025
By Kristin Feeley, Director, Documentary Film & Artist Programs
If you want to tell untold stories, if you want to give voice to the voiceless, you've got ...
28/08/2025
Directed by Steven Bognar and Julia Reichert, Sundance Institute-supported Amer...
28/08/2025
Corridos have been a cornerstone of M sica Mexicana for generations, telling stories rooted in everyday life. Now, a new chapter is taking shape: motivational c...
28/08/2025
Los corridos han sido un pilar de la M sica Mexicana durante generaciones, contando historias enraizadas en la vida cotidiana. Ahora, un nuevo cap tulo est tom...
28/08/2025
Earlier this month, we promised our Verano Forever party would bring the heat, a...
28/08/2025
L3Harris will provide the Polish F-16V fleet with the Viper Shield electronic warfare system as part of an upgrade program....
28/08/2025
Bilbao, August 26, 2025 - AgileTV, an international television and video technol...
28/08/2025
Ken Wilkinson is an Emmy Awards nominated New York audio engineer who specialises in production sound mixing for film, commercial, episodic and documentary work...
28/08/2025
NEW YORK FuboTV today announced that it will launch Fubo Sports, a skinny bundle that focuses on sports with a subscription price of $56 monthly....
28/08/2025
NEVADA City, Calif. At IBC2025, Sept. 12-15 at the RAI Amsterdam, Telestream will debut its new Global Ingest strategy, introducing a next-generation ingest arc...
28/08/2025
Dr. Rhoda Bernard Releases Groundbreaking Debut Book on Accessible Arts Educatio...
28/08/2025
TAG Video Systems, the leader in software-based IP end-to-end workflow monitoring, deep probing, and real-time visualization, has named Oliver Gappa as Sales Di...
28/08/2025
AI-based voice enhancement will be among a series of innovations making their IBC 2025 debut on the DHD stand B46 in Hall 8 at the RAI Amsterdam Convention Cent...
28/08/2025
Telef nica Servicios Audiovisuales (TSA), the leading system integrator and service provider in the media sector in Spain, with the support of Appear, the globa...
28/08/2025
To fully immerse sailing fans in the world's biggest offshore yacht race, production company, Optical Media turned to LiveU's On-site Production solutio...
28/08/2025
Working with Calrec on its most recent overhaul, radio and television broadcaster, WNED has migrated to a fully IP infrastructure with multiple Type R consoles,...
28/08/2025
Cleeng, the Subscriber Retention Management (SRM ) inventor, has unveiled Cleeng Pro, the first-ever direct-to-consumer (D2C) subscription management platform t...
28/08/2025
Zixi, the industry leader in live broadcast-quality video over IP, today announced that French media distribution platform OKAST has selected Zixi to enable rel...
28/08/2025
Solution offers a streamlined, speaker-free architecture to optimize integration with premium external loudspeakers and advanced loudness metering
Nixer Pro Au...
28/08/2025
Cinegy, the premier provider of software-defined television technology, has announced a strategic partnership with Vision One Touch Film Production Services L.L...
28/08/2025
Telestream, a global leader in media workflow technologies, will debut its new Global Ingest strategy at IBC2025, introducing a next-generation ingest architect...
28/08/2025
Tier 1 operator selects Broadpeak to power high-performance, unified CDN solution across Norway, Sweden and Finland
Broadpeak, a leader in streaming and moneti...
28/08/2025
Leading video software provider, Synamedia, today announced that 24 Frames Digital, one of India's leading live event streaming service providers, has chose...
28/08/2025
Meet VisualOn at IBC2025: See What's Next in AI-Powered Video Streaming Join VisualOn at IBC2025 and discover how our AI-driven Optimizer and advanced media...
For more than five years, Joan Ram n Ruiz, Project Engineering Manager at VSN Innovation & Media Solutions, has been in charge of keeping the company close to its clients during the system installation and launching processes. With his huge experience on the field and having visited dozens of televisions around the world, Joan Ram n answers a few questions on its daily work and on everything that VSN's solutions can do for its users. 
