Telstra Appoints Eric Dalessio to Head Customer Service Delivery for the Americas
17/08/2022
Wednesday, August 17, 2022 - 11:20 am
Print This Story | Subscribe
Story Highlights
Telstra has named Eric Dalessio as Vice President, Customer Service Delivery, for the Americas, a 20-year veteran of the company who will be responsible for driving digital transformation and business growth across the region while playing a key role in redefining the Telstra customer experience.
Eric Dalessio has been named Telstra VP, Customer Service Delivery, for the Americas
Dalessio takes on his new role at a time when customer expectations of a network service provider are higher than ever, in terms of response times, creative solutions and ongoing support. To meet and exceed these expectations, Dalessio and his team will work across the enterprise and wholesale business to identify new ways to onboard and use Telstra's digital tools, efficiently manage service and delivery teams, and work with customers as a true business partner for long-term growth.
Customers today expect, and deserve, more and Telstra is committed to redefining the customer experience by investing in the infrastructure necessary to continually build on our expertise and solutions, Dalessio says. We're revamping every aspect of our service approach - from engagement and billing to pricing and communications - with every decision based solely on reaching a positive customer outcome.
Dalessio has been with Telstra for 20 years, holding a range of leadership positions within the operations department and successfully managing several large-scale global projects to reinforce Telstra's position as a leading network solutions provider.
Customer service has expanded to play an increasingly critical role in our business operations, adds Noah Drake, President, Americas, Telstra. Eric inherently understands what our customers need and he's intimately familiar with every aspect of our key business processes. That's the right combination for driving true transformation and long-term growth.
Dalessio has a Bachelor of Science degree from the State University of New York at Cortland.
LINK: | https://www.sportsvideo.org/2022/08/17/telstra-appoints-eric-dalessio-... |
See more stories from svg |
More from Sports Video Group
28/03/2024
TNT Sports Gets Its College Game On for March Madness Audio
TNT Sports Gets Its College Game On for March Madness Audio Marching bands, crowds make up for lack of court FX and wired players By Dan Daley, Audio Editor ...
28/03/2024
Cosm/ESPN Deal Will Bring NBA, NHL, Tennis, College Football, and More to Shared Reality' Venues
Cosm/ESPN Deal Will Bring NBA, NHL, Tennis, College Football, and More to Share...
28/03/2024
MLB 2024: The Famous Group, Miami Marlins Team Up for AI-Powered Intro for All 2024 Home Games
MLB 2024: The Famous Group, Miami Marlins Team Up for AI-Powered Intro for All 2...
28/03/2024
MLB 2024: MLB Network Showcase Opts for Secaucus-Based Remote Production
MLB 2024: MLB Network Showcase Opts for Secaucus-Based Remote Production The league's production arm marks 15th-anniversary season with packed schedule By ...
28/03/2024
MLB Opening Day: ESPN Brings Sunday Night Baseball Into Analytic Age With Volumetric Replays, Win Probability' in Scorebug
MLB Opening Day: ESPN Brings Sunday Night Baseball Into Analytic Age With Volume...
28/03/2024
MLB 2024: FOX Sports Steps Up to the Plate With Big Audio Plans
MLB 2024: FOX Sports Steps Up to the Plate With Big Audio Plans More player and field sound will be on tap By Dan Daley, Audio Editor Thursday, March 28, 202...
27/03/2024
Program Productions Partners With Investment Firm Integrum, Eyes Expansion Into New Markets
Program Productions Partners With Investment Firm Integrum, Eyes Expansion Into ...
26/03/2024
Royal Belgian Football Association's Head of Content Daf Van Campenhout on Creating a Content Strategy That Makes a Difference
Royal Belgian Football Association's Head of Content Daf Van Campenhout on C...
26/03/2024
WEBINAR: Content Leadership in Pro Sports With The Gargano Leadership Group
WEBINAR: Content Leadership in Pro Sports With The Gargano Leadership Group Managing content teams with New York Jets Jessica Ciccone, Washington Commanders Rae...
26/03/2024
Prime Video's Eric Orme on What's Next for the Streamer
Prime Video's Eric Orme on What's Next for the Streamer By Brandon Costa, Director of Digital Tuesday, March 26, 2024 - 1:01 pm Print This Story |...
26/03/2024
NFL Streaming Exclusives in 2024: Peacock Lands Week 1 So Paulo Game, Prime Video Adds NFL Wild Card Game
NFL Streaming Exclusives in 2024: Peacock Lands Week 1 S o Paulo Game, Prime Vid...
25/03/2024
The State of Soccer Rights in Europe: Ampere Analysis' Daniel Monaghan Breaks Down the Complexities
The State of Soccer Rights in Europe: Ampere Analysis' Daniel Monaghan Break...
25/03/2024
Rising Star: Checking Out Strategic Sports Goals With TikTok's Global Head of Sports Partnerships Rollo Goldstaub
Rising star: Checking out strategic sports goals with TikTok's global head o...
25/03/2024
TV Skyline Completes Record Winter Sports Season with FIS Ski World Cup in Saalbach
TV Skyline completes record winter sports season with FIS Ski World Cup in Saalb...
25/03/2024
Sports Innovation 2024: New Viewing Experiences and Tracking Systems Provide a Glimpse Into the Future
Sports Innovation 2024: New viewing experiences and tracking systems provide a g...
25/03/2024
Sports Innovation 2024: Wonderment and Warnings in Equal Measure as AI Dominates Dsseldorf Event
Sports Innovation 2024: Wonderment and warnings in equal measure as AI dominates...
25/03/2024
NAB 2024: EVS Sets Out Plans for NAB and Highlights Industry Tech Trends
EVS sets out plans for NAB and highlights industry tech trends By George Bevir Wednesday, March 20, 2024 - 16:34 Print This Story Left to right: Lisa Coll...
25/03/2024
ESPN's Allison Loucks on the Challenge of Integrating Analytics Into the Live Sports Broadcast
ESPN's Allison Loucks on the Challenge of Integrating Analytics Into the Liv...
25/03/2024
NBC Sports Chicago, Chicago Blackhawks Team Up for First-Ever Animated Real-Time Local Sports Broadcast
NBC Sports Chicago, Chicago Blackhawks Team Up for First-Ever Animated Real-Time...
22/03/2024
Put It in the Mixer: European Broadcasters Embrace the Cloud For Soccer Production
Put It in the Mixer: European Broadcasters Embrace the Cloud For Soccer Producti...
22/03/2024
SVG Digital Engagement Forum Tackles Current Industry Topics, Evolving Media Landscape
SVG Digital Engagement Forum Tackles Current Industry Topics, Evolving Media Lan...
22/03/2024
Edgio's Eric Black on Offering Cost-Efficient Solutions for Direct-to-Consumer, OTT Platforms
Edgio's Eric Black on Offering Cost-Efficient Solutions for Direct-to-Consum...
22/03/2024
With Caitlin Clark Effect' at an All-Time High, ESPN Covers NCAA Women's March Madness From All Angles
With Caitlin Clark Effect' at an All-Time High, ESPN Covers NCAA Women'...
21/03/2024
Visual Aids: Telling the Story of Soccer Through Data and Graphics
Visual Aids: Telling the Story of Soccer Through Data and Graphics Tech leaders from FIFA, Sky Sports, and Genius Sports discussed the opportunities at SVG Euro...
21/03/2024
March Madness Gets Real Today; NEP, Game Creek, F&F Trucks Are Front and Center for 20-Camera Productions
March Madness Gets Real Today; NEP, Game Creek, F&F Trucks Are Front and Center ...
21/03/2024
SVG New Sponsor Spotlight: Comcast Technology Solution's Peter Gibson on Activating Content Via AI Tools
SVG New Sponsor Spotlight: Comcast Technology Solution's Peter Gibson on Act...
21/03/2024
Inside Monumental Sports Network's New ST 2110 Production Facility: A National-Network Feel at DC's New RSN
Inside Monumental Sports Network's New ST 2110 Production Facility: A Nation...
21/03/2024
SVG Regional Sports Production Summit Travels to Denver on June 26-27
SVG Regional Sports Production Summit Travels to Denver on June 26-27 By SVG Staff Thursday, March 21, 2024 - 1:47 pm Print This Story | Subscribe Story...
20/03/2024
Between the Lines: The European Soccer Rights Revolution and Its Impact on Production
Between the Lines: The European Soccer Rights Revolution and Its Impact on Produ...
20/03/2024
The Reality of Production in a Post-Pandemic World: SVG Yearbook Offers a Glimpse Into the Past and the Future
The Reality of Production in a Post-Pandemic World: SVG Yearbook Offers a Glimps...
20/03/2024
MLB Seoul Series: ESPN Turns to COVID-Era Remote Production for Two-Game Slate in South Korea
MLB Seoul Series: ESPN Turns to COVID-Era Remote Production for Two-Game Slate i...
20/03/2024
Mobile TV Group Launches Latest Flex Series Mobile Unit With 52FLEX
Mobile TV Group Launches Latest Flex Series Mobile Unit With 52FLEX 52FLEX seats over 20 on-site crew members and features a first-of-its-kind Visitor Mobile Un...
20/03/2024
Mike Helling, Longtime FOX Sports and Regional Sports Producer, Dies at 65
Mike Helling, Longtime FOX Sports and Regional Sports Producer, Dies at 65 He led regional broadcasts for both the Colorado Rockies and St. Louis Cardinals duri...
19/03/2024
Calling the Shots: What European Soccer Directors Really Want
Calling the Shots: What European Soccer Directors Really Want Sky Sports Sarah Cheadle, Telenet Play Sports Serge Bellens spoke at SVG Europes Football Summit l...
19/03/2024
Going Grassroots: Men in Blazers Shoots This Week in Wrexham Digital Series With iPhones
Going Grassroots: Men in Blazers Shoots This Week in Wrexham Digital Series With...
19/03/2024
Grass Valley Maverik X Switcher Takes AMPP-Based Production to Next Level
Grass Valley Maverik X Switcher Takes AMPP-Based Production to Next Level By Ken Kerschbaumer, Editorial Director Tuesday, March 19, 2024 - 10:40 am Print ...
19/03/2024
Monumental Sports Network Launches State-of-the-Art Production Facility and Broadcast Studios
Monumental Sports Network Launches State-of-the-Art Production Facility and Broa...
19/03/2024
NBA League Pass Escalates Sports Betting Functionality With Sportradar's emBET Integration
NBA League Pass Escalates Sports Betting Functionality With Sportradar's emB...
19/03/2024
ESPN Extends Exclusive Media Rights for Expanded College Football Playoff Through 2031-32 Season
ESPN Extends Exclusive Media Rights for Expanded College Football Playoff Throug...
18/03/2024
Major League Soccer: IMG on Capturing Fan Rituals and Delivering Consistent Coverage
Major League Soccer: IMG on capturing fan rituals and delivering consistent cove...
18/03/2024
Smashing Padel: Inside Aurora's Innovative Production of the Inaugural Hexagon Cup
Smashing padel: Inside Aurora's innovative production of the inaugural Hexag...
18/03/2024
Airspeeder Teams Up With EMG for World's First Live Broadcast of Flying Car Series
Airspeeder teams up with EMG for world's first live broadcast of flying car ...
15/03/2024
Live From THE PLAYERS Championship: New Truck Fleet, Live Drones Get Into the Mix for NBC Sports; Coverage Goes HDR
Live From THE PLAYERS Championship: New Truck Fleet, Live Drones Get Into the Mi...
15/03/2024
SVG Digital Engagement Forum (NYC, March 20): ESPN, CBS Sports, Amagi, TAG Video Systems Dissect the FAST Boom
SVG Digital Engagement Forum (NYC, March 20): ESPN, CBS Sports, Amagi, TAG Video...
15/03/2024
Pete Distad, Former Apple, Hulu Exec, Named CEO of New ESPN, FOX, WBD Streaming JV
Pete Distad, Former Apple, Hulu Exec, Named CEO of New ESPN, FOX, WBD Streaming ...
15/03/2024
Live From Big East Men's Tournament: FOX Sports Brings Back Pair of Live Drones for Second Year in a Row
Live From Big East Men's Tournament: FOX Sports Brings Back Pair of Live Dro...
15/03/2024
After a Record-Breaking 2023, NWSL Enters 2024 Season With More Production Partners, Free DTC Platform
After a Record-Breaking 2023, NWSL Enters 2024 Season With More Production Partn...
14/03/2024
Live From THE PLAYERS Championship: PGA TOUR Lays Out Vision for New Media Facility
Live From THE PLAYERS Championship: PGA TOUR Lays Out Vision for New Media Facil...
14/03/2024
Live From THE PLAYERS Championship: PGA TOUR Fleet of Trucks Transforms Setup, Coverage
Live From THE PLAYERS Championship: PGA TOUR Fleet of Trucks Transforms Setup, C...