With customer satisfaction high on our agenda, HMS conducts annual Customer Satisfaction surveys to help us drive our company forward and ensure we're delivering the very best, high-quality products and services to our customers. The results for the 2019 survey are in, and HMS is pleased to announce a year of excellent results, with an overall increase from the previous year and a Net Promoter Score of 55.
Survey Participants The survey was sent to 957 customer contacts covering Anybus, Ewon and Ixxat business units and all geographical areas of HMS sales. The response rate was 24% (18% 2018). The survey was completed between February 19th and March 8th via a web survey interface from Quicksearch in 4 different language set-ups (English, German, Chinese and Japanese.)
Key Findings and Trends Overall, our customers and distributors are satisfied with HMSs reliable products and good service. All question areas got an average grade of 4 or more on a scale from 1-5.
The overall Net Promoter Score (NPS), which is a measure of how many of our customers would recommend our brand to a friend or colleague, is very good, with a result of 55. (Net Promoter Scores can range from -100 to 100, with 50 being considered an excellent result.)
On a scale of 1-5, customers ranked HMS' sales reps highly, responding that It is easy to get in contact with HMS sales representatives (4,54), who are competent and trustworthy (4,53) and that HMS understands my application and provides valuable information (4,41)
HMS is considered as a high-quality supplier (4,49) and innovative company (4,27) that provide reliable products (4,47)
We would like to thank all customers who participated in this year's Customer Satisfaction Survey. HMS will donate 10 Euro per survey reply, meaning we are donating 2,310 Euro to the Red Cross.
Download the full survey results Download (PDF)
Get a quick overview of the survey Watch video
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With customer satisfaction high on our agenda, HMS conducts annual Customer Satisfaction surveys to help us drive our company forward and ensure we're delivering the very best, high-quality products and services to our customers. The results for the 2019 survey are in, and HMS is pleased to announce a year of excellent results, with an overall increase from the previous year and a Net Promoter Score of 55.
