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Ziggo vierde kwartaal 06 resultaten

16/02/2017

Aantal internet, vaste -en mobiele telefonie klanten groeit flink

Horizon TV blijft sterk presteren en heeft nu 1,1 miljoen abonnees

Introductie tv pakket Ziggo Movies & Series XL' met exclusief HBO aanbod

Ziggo Sport hoogst gewaardeerde en meest bekeken sportzender

Groei B2B in klein zakelijke markt met 17% meer abonnementen (y-o-y)

Fusie Ziggo/ Vodafone Nederland op 31 December 2016 rond

Resultaten Ziggo:

2016 RGU1 resultaat zeer sterk verbeterd in vergelijking met 2015, mede door investeringen in onze producten en klantenservice

Aantal RGU's in Q4 met 51.000 gegroeid, dat is een verbetering van 62.000 in vergelijking met vorig kwartaal en 103.000 (y-o-y)

- Beste kwartaalresultaat sinds Q1 2014 met een groei van 56.000 nieuwe internet en 12.000 vaste telefonie klanten

- Gedreven door succesvolle verkoop campagnes en lager klantverloop (y-o-y)

- Verlies televisie abonnees afgenomen tot laagste niveau sinds Q2 2014

Stijging van de ARPU2 per klant van 3 procent (y-o-y) tot 46,18

Verbeterde verkopen het gevolg van continue investeringen in onze verkoopkanalen en marketing campagnes

- De succesvolle verkoopcampagne met gratis tablet of maandelijkse korting op het abonnement is verlengd in Q4 na de introductie in september

- Uitbreiding met 49 Ziggo shop-in-shop Retail locaties in grootste Nederlandse elektronica retailer Media Markt

In het afgelopen jaar gefocust op verhogen van de klantervaring door het toevoegen van meer waarde aan onze bundels

- Om ons te onderscheiden hebben we de internetsnelheden verhoogd, is Replay TV beschikbaar gesteld aan al onze klanten en hebben we Ziggo GO (voorheen Horizon GO) verbeterd in de eerste helft van 2016

- Engelse Premier League aan het Ziggo Sport kanaal toegevoegd in augustus

- De Connect Box router, met superieure WiFi technologie, al door meer dan 200.000 klanten in gebruik genomen sinds introductie in 2016

- Lancering van het klantenservice initiatief begin 2016 wat geresulteerd heeft in een verlaging van het aantal customer calls van 20% aan het einde van het jaar

- Ziggo Sport bestond n jaar in december en wordt door onze klanten als hoogst gewaardeerde product gezien en is tevens ons meest bekeken sportkanaal

- Exclusief HBO geproduceerde content ( Home of HBO') vanaf januari 2017 aangeboden via onze nieuwe tv pakket Ziggo Movies & Series XL' of standaard onderdeel van het Connect & Play Max' abonnement

Horizon TV, onze nieuwste generatie tv platform, in Q4 met 77.000 nieuwe abonnees gegroeid tot een totaal van 1,1 miljoen

- Aantal actieve gebruikers van Ziggo GO met 32% (y-o-y) gestegen tot 952.000

- Replay TV blijft een erg populaire functionaliteit van ons tv platform en is in Q4 met 82.000 nieuwe actieve gebruikers gegroeid tot een totaal van 784.000

- Horizon platform verder verrijkt met lancering Netflix en Videoland in december

Implementatie nieuw CRM systeem gereed en verwachten daarmee onze klantenservice verder te verbeteren en effici nter te laten opereren

59.000 nieuwe postpaid mobiele abonnees (waarvan 15.000 in Q4), waarbij het totaal toenam tot 242.000 abonnees

- Resultaat gedreven door onze succesvolle online verkoopcampagnes en aantrekkelijke 4G proposities

Op B2B gebied hebben we 17% meer klein zakelijke abonnees erbij gekregen in 2016, door onze succesvolle beste zakelijke internet van jaar' promotie campagne en introductie van hogere internetsnelheden in april

- Succesvolle re-branding en integratie van Esprit Telecom' en Zoranet' in Ziggo Zakelijk

1) RGU (Revenue Generating Unit (abonnement); voor de volledige definitie, zie Liberty Global persbericht van 15 februari 2017

2) Average Revenue Per Unit (gemiddelde omzet per maand); voor de volledige definitie, zie Liberty Global persbericht van 15 februari 2017

Dit is een verkorte versie van het Engelse persbericht van Liberty Global van 15 februari 2017. Het volledige persbericht is te vinden op: www.libertyglobal.com
LINK: https://www.ziggo.com/en/newsroom/press-releases/4052/ziggo-vierde-kwa...
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